20 publicaciones de empleo destacadas de renewal specialist en ciudad de méxico (¡Están contratando!)

Senior Specialist, Customer Success Operations & Enablement
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Customer Success Renewals Specialist – Support Contracts (North America)
Rockwell Automation —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Salesforce
- Vacaciones adicionales o permisos con goce de sueldo
Total Rewards Specialist - Mexico City (Hybrid)
Clara —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Inglés
CBS Contract Management Specialist
Colgate-Palmolive —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Licenciatura
4d
Renewals Specialist
Restaurant365 —Ciudad de México, CDMX
- $715,000 a $1,325,000 por año
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Salesforce
- ERP systems
- Seguro dental
- Seguro de la vista
Postulación rápida
6d
Customer Success Specialist Mgr
Zebra Technologies —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Maestría
- Licenciatura
6d
Customer Success Manager - Commerce Cloud
Salesforce —Ciudad de México, CDMX
- Incluye fines de semana
- Mercadotecnia
- Salesforce
- Inglés
Customer Success Manager - Core/Data Cloud
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Salesforce
Customer Success Specialist, Life Sciences
JoVE —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Doctorado
- Mercadotecnia
- Inglés
Postulación rápida
Customer Success Manager - Marketing Cloud
Salesforce —Ciudad de México, CDMX
- Incluye fines de semana
- Mercadotecnia
- Salesforce
- Sin título de educación superior
Marketing Specialist
Intugo —Ciudad de México, CDMX
- Hasta $32,000 por mes
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Salesforce
- Análisis de datos
Postulación rápida
Veeam Kasten, Sales Specialist – Latam
Veeam Software —Ciudad de México, CDMX
- Home Office (Desde casa)
- Azure
- Administración de personal
- Disponibilidad para viajar hasta un 50 %
- Descuento de gimnasio
- Seguro de vida
Manager, Renewals
Restaurant365 —Ciudad de México, CDMX
- $715,000 a $1,325,000 por año
- Tiempo completo
- Trabajo híbrido
- Inglés
- Capacitación
- Liderazgo
- Seguro dental
- Seguro de la vista
Postulación rápida
Senior Lead Solutions Architect, Salesforce Migrations (ALL CLOUDS)
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Salesforce
- Sin título de educación superior
4d
Customer Success Manager - Scale Team
Smartly —Ciudad de México, CDMX
- Español
- Inglés
- Habilidades de organización
Postulación rápida
Regulatory Affairs Specialist
Bayer —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
13d
Account Manager
Childcare Marketing Group —Ciudad de México, CDMX
- $2,800 a $63,000 por mes
- Tiempo completo
- Administración de personal
- Inglés
- Presencial
Postulación rápida
Regulatory affairs specialist
Pierre Fabre —Legaria, CDMX
- Administración de personal
Sr. Success Architect - Marketing Cloud
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Salesforce
Sales Assistant
Agilent Technologies Mexico —Crédito Constructor, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
1d

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Senior Specialist, Customer Success Operations & Enablement

Mastercard -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Microsoft Powerpoint
Microsoft Excel
Administración de personal
Inglés
Seguridad informática
Licenciatura
Portugués
Ciberseguridad
Gestión de cuentas
Mercadotecnia B2B

Descripción completa del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Customer Success Operations & Enablement

Overview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.
This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team’s work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.
Responsibilities
As a Customer Success Sr. Specialist for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The candidate will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.
The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.
Customer Engagement:

Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them

Growing the Business:

Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data

Technical & Program Readiness:

Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products

All About You:

Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners

Spanish and fluent English (advanced Portuguese highly desirable)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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Refina tu búsqueda

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