Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Renewal Specialist owns the commercial renewal process beginning 120 days prior to contract expiration, including CPQ Renewal Opportunity management, quote creation, and forecast accuracy.
While the Renewal Specialist owns renewal execution mechanics, pricing changes that result in contraction require documented alignment from the assigned Customer Success Manager (CSM), who retains churn accountability for their Book of Business.
The Renewal Specialist ensures:
Accurate and timely records of renewal activities in CRM and ERP tools (e.g., Salesforce, CPQ systems, Intacct)
This role is based in Mexico City and follows a hybrid schedule (3 days per week in the office). As the position supports U.S. operations.
This role is fully accountable for:
Digital/Scaled Renewal Motion
For Digital/Scaled (DST) customers under $50K ARR, the Renewal Specialist owns the full renewal lifecycle through an automation-driven model, including:
CSM and Account Executive (AE) involvement occurs only when escalation thresholds are met.
Success Metrics (Refined)
3–6+ years’ experience in renewals management (preferably SaaS renewals), account management, sales operations, or Customer Success with commercial responsibility.
Strong experience and proficiency with Salesforce, renewal forecasting, contracting workflows and SaaS pricing structures (ARR, multi-year, uplifts).
Demonstrated professional proficiency in both verbal and written English to effectively communicate with global customers, internal teams, and stakeholders across various channels (email, chat, video, phone).
We also offer a comprehensive benefits package.
Benefit options include:
- Law Benefits
- Major Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Meal Vouchers
- 30-day Christmas bonus
- Saving Fund
- And more!
R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply — regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
