4 publicaciones de empleo destacadas de operations specialist ii en cuauhtémoc cdmx (¡Están contratando!)

CUSTOMER SERVICE SPECIALIST II
TE Connectivity —Tlalnepantla, Méx.
- Microsoft Excel
- Administración de personal
- Servicio al cliente
6d
Support Operations Specialist II
OneImaging —Ciudad de México, CDMX
- Home Office (Desde casa)
- Microsoft Access
- Administración de personal
- Bachillerato
7d
Customer Support Specialist II - Crossborder Intermodal (Third Shift)
Uber Freight —Ciudad de México, CDMX
- Inglés
6d
CUSTOMER SERVICE (Hybrid)
Hella —San Martín Obispo, Méx.
- Administración de personal
- Experiencia en ventas
- Servicio al cliente

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CUSTOMER SERVICE SPECIALIST II

TE Connectivity -
Tlalnepantla, Méx.

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Información del empleo

Hace 6 días

Cualificaciones

Microsoft Excel
Administración de personal
Servicio al cliente
SAP
Salesforce
Análisis de datos
Experiencia en logística
Inglés
Licenciatura
Mejora continua
Atención al cliente
Experiencia en manufactura
Negocios
Cadena de suministro
Administración de pedidos

Descripción completa del empleo

We are looking for a customer-oriented professional who enjoys working in a highly administrative and detail-driven environment. The ideal candidate will be comfortable managing multiple customer requests simultaneously, maintaining accuracy in systems such as SAP and Salesforce, and collaborating with cross-functional teams to ensure excellent customer service. This person will demonstrate patience, resilience, strong attention to detail, and the ability to remain focused while supporting customers across multiple regions.

Job Requirements

Key Responsibilities

Manage a portfolio of customer accounts and serve as the primary point of contact throughout the order-to-cash process.
Review, prioritize, and resolve customer cases in a timely manner, ensuring high levels of customer satisfaction.
Process customer orders, quotations, pricing requests, and order modifications in accordance with company policies and procedures.
Provide accurate information regarding product availability, lead times, order status, shipments, and delivery schedules.
Coordinate with Sales, Supply Chain, Planning, Logistics, Warehouse, and Operations teams to ensure successful order fulfillment and issue resolution.
Monitor customer orders from entry through delivery, proactively identifying and resolving potential delays or service disruptions.
Support distributors and strategic customer accounts, collaborating with team members when account volume requires shared ownership.
Maintain accurate customer, pricing, and order information within SAP, Salesforce, and other business systems.
Communicate effectively with customers across the United States, Europe, and other international regions regarding order management and service-related inquiries.
Investigate and resolve customer concerns related to shipments, invoicing, product availability, and delivery performance.
Contribute to continuous improvement initiatives, process standardization, and operational excellence projects within the Customer Service organization.
Ensure compliance with service standards, company policies, and business guidelines while delivering a positive customer experience.

What your background should look like

Required Qualifications

Bachelor's degree in Business Administration, International Business, Supply Chain, Logistics, Industrial Engineering, or a related field preferred.
2-4 years of experience in Customer Service, Order Management, Inside Sales Support, Supply Chain, Logistics Coordination, or related functions.
Experience managing customer accounts and resolving complex service-related issues.
Strong understanding of order-to-cash processes, order management, and customer support operations.
Experience working with SAP is required.
Salesforce experience is preferred.
Advanced Excel skills for data analysis, reporting, and order tracking.
Advanced English proficiency required, both written and verbal.
Experience interacting with international customers in a fast-paced environment is highly desirable.
Previous experience in manufacturing, distribution, aerospace, industrial, or multinational environments is a plus, but not required.

Key Competencies

Customer Focus
Sense of Urgency
Attention to Detail
Problem Solving
Communication Skills
Organization and Prioritization
Accountability
Adaptability and Learning Agility
Ability to Work Under Pressure
Cross-Functional Collaboration
Teamwork
Positive Attitude and Resilience

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

Posting City: TLALNEPANTLA

Job Country: Mexico

Travel Required: Less than 10%

Requisition ID: 158060

Workplace Type: Hybrid

External Careers Page: Customer Service

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operations specialist ii empleos en cuauhtémoc cdmx

CUSTOMER SERVICE SPECIALIST II

Support Operations Specialist II

Customer Support Specialist II - Crossborder Intermodal (Third Shift)

CUSTOMER SERVICE (Hybrid)

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