20 publicaciones de empleo destacadas de field technical support en querétaro qro. (¡Están contratando!)

IT Business Analyst & Process Owner ServiceNow
Eaton —Querétaro, Qro.
- Bilingüe
- Administración de personal
- Licenciatura
1d
Onsite Support Manager- Aviation Tooling
RHINESTAHL CORPORATION —Querétaro, Qro.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
13h
Call Center Agent Residential
Eaton —Querétaro, Qro.
- Bilingüe
- Microsoft Word
- CRM software
4d
Global Category Manager - Mechanical Assembly
Eaton —Querétaro, Qro.
- Bilingüe
- Administración de personal
- Inglés
Spanish–English Interpreter (Quéretaro)
SGI Global, LLC —Centro, Qro.
- Inglés
- Microsoft Office
- Licenciatura
Postulación rápida
Client Associate
Schneider Electric —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
Supply Chain Risk Management, Specialist
Autoliv Mexico —Querétaro, Qro.
- Administración de personal
- Inglés
- Licenciatura
Product Manager
Siemens Energy —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- PMP
- Licenciatura
R&D Planning Project Manager | R&D Academy
Siemens Energy —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- PMP
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
IT SAP FI/CO Business Analyst
Siemens —Querétaro, Qro.
- Tiempo completo
- Trabajo híbrido
- Sin necesidad de experiencia
- Inglés
- Licenciatura
Oracle HCM Techno Functional Analyst
Avery Dennison —Querétaro, Qro.
- Tiempo completo
- Home Office (Desde casa)
- Oracle
- Administración de personal
- Informática
Postulación rápida
Hospital Billing - Senior Analyst
Nordic —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Hospital
- Microsoft Office
Purchasing Manager
Hunters —Querétaro, Qro.
- $25,000 a $30,000 por mes
- Tiempo completo
- Microsoft Excel
- Inglés
- Licenciatura
Postulación rápida
7d
CM&U Accessories Engineer
GE Vernova —Querétaro, Qro.
- Tiempo completo
- Inglés
- Maestría
- Licenciatura
4d
Component Engineer
Siemens Energy —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Marketing Intern
Atlas Copco Group —Querétaro, Qro.
- Administración de personal
- Mercadotecnia
- Salesforce
7h
Safety, Health & Environmental Intern
Leybold GmbH —Querétaro, Qro.
- Sin necesidad de experiencia
Sr. Strategic Analyst - Category Marketing
ADI Global Distribution —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Análisis de datos
- SQL
1d
Mechanical Simulation Engineer
Siemens Energy —Querétaro, Qro.
- Tiempo completo
- CAD
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
1d
SAP OTC Analyst
BRP —Querétaro, Qro.
- Inglés
- Licenciatura

Quiero recibir la alerta de empleo más reciente para field technical support en querétaro qro.

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IT Business Analyst & Process Owner ServiceNow

Eaton -
Querétaro, Qro.

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Información del empleo

Hace 1 día

Cualificaciones

Bilingüe
Administración de personal
Gestión de operaciones
Gestión de servicios de TI
Análisis de negocios
Licenciatura
ServiceNow
Pruebas de software
Requisitos comerciales
Tecnologías de la información

Descripción completa del empleo

Eaton’s Corporate Sector division is currently seeking a IT Business Analyst & Process Owner ServiceNow.

What you’ll do:

The Business Analyst works closely with the Product Owner to define, refine, and decompose epics and user stories into the product backlog. They work with the product owner to prioritize epics and stories that ultimately feed into a product roadmap. Their understanding of what should be built is derived from working with stakeholders to gain an in-depth understanding of critical application requirements.

The Business Analyst is also the primary point of contact for the engineering team to gain user story clarification and direction. They act as a liaison between engineering and the business. They have a deep understanding of the acceptance criteria for user stories and have influence on how a solution should be designed to meet the requirements.

The Process Owner ensures the effectiveness and efficiency of IT Process(es) within an organization; Produces Process Documentation and Training materials; Delivers regular training and coaching; Strives for industry best practices as the basis for the Process; Gathers, understands, and implements efficiency and improvement opportunities via Benchmarking and Customer & Stakeholder Engagement; Regularly reviews Metrics and Trending to ensure health of the Process; and acts as the first point of contact for the Process area.

Job Responsibilities

Gain a deep understanding of what the business outcome is that is looking to be accomplished. Ability to clearly articulate this vision to the IT team and gain buy in.
Support the Product Owner team in decomposition of epics into features and user stories
Support the Product Owner team in prioritization of the product backlog
Support estimation of epics, features, technical enablers, and user stories
Ensure the readiness of user stories with clear definitions of ready criteria (DoR)
Support issue resolution within the product
Verify and validate user stories and solutions
Clarify user stories and business questions raised by the team
Work with key stakeholders to identify, understand, and help innovate solutions that will meet their needs.
Identify and document test scenarios and test data by working closely with the Test team
Act as liaison between business stakeholders and the technical team ensuring user story completeness
Analyze data models to deliver logical conclusions
Work with business stakeholders to define the data required for product operation
Designs and communicates Process Vision, Roadmap, and Enhancements to meet customer/business needs
Communicates goals for Process increments and releases
Manages partnership with Process users, stakeholders, and customers
Owns support issue resolution on a Process level
Develops and maintains Process’ Test Plans, and is responsible for ensuring proper Testing of the Processes is completed
Functional expert in areas related to the Product
Evangelist for the Processes throughout the enterprise and ensures proper usage
Works closely with business stakeholders, understands their priorities, defines business outcomes and KPIs for the Processes in collaboration with key stakeholders

Qualifications:

Education level required

Bachelor's degree in IT or related (Must)

Years and area of experience required

5+ years of experience in business analysis or a related field working on moderate to highly complex technology projects and programs.
3+ years of experience working with ServiceNow

Technical knowledge

Being proficient in inventing processes or systems needed to implement changes
Understanding of tools used to analyze data models to deliver logical conclusions
Competence in writing reports and making presentations to highlight the effect of changes made
Understanding of testing software tools
Awareness of existing technology platforms and emerging technologies to determine potential outcomes that can be achieved through current applications and new offerings.
Understanding of the ServiceNow Platform, including the modules: IT Service Management, IT Asset Management, IT Operations Management.
A deep understanding of the Process(es), including knowledge of the Process flow, inputs, outputs, and associated activities

- Problem-Solving Abilities - Process Owners should be adept at identifying issues, analyzing root causes, and implementing corrective actions.

Deep understanding of user, stakeholder, & customers needs
Process roadmap creation and vision articulation
Fully bilingual

Skills:

Soft skills

Strong communication and interpersonal skills to interact with senior-level management regarding the implementation of changes
Familiarity with design thinking methodologies
Ability to influence product roadmaps
The ability to work with colleagues and stakeholders to gain an in-depth understanding of critical business requirements
Data orientation and ability to make data-based decisions
Comfortable working directly with business leaders, external customers, and engineers
Proven ability to drive change across organizational boundaries
Experience working with diverse, global cultures, organizations and teams
Passion for Process area and customer experience
Customer & stakeholder engagement and communications skills

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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field technical support empleos en querétaro qro.

IT Business Analyst & Process Owner ServiceNow

Onsite Support Manager- Aviation Tooling

Call Center Agent Residential

Global Category Manager - Mechanical Assembly

Spanish–English Interpreter (Quéretaro)

Client Associate

Supply Chain Risk Management, Specialist

Product Manager

R&D Planning Project Manager | R&D Academy

IT SAP FI/CO Business Analyst

Oracle HCM Techno Functional Analyst

Hospital Billing - Senior Analyst

Purchasing Manager

CM&U Accessories Engineer

Component Engineer

Marketing Intern

Safety, Health & Environmental Intern

Sr. Strategic Analyst - Category Marketing

Mechanical Simulation Engineer

SAP OTC Analyst

Quiero recibir la alerta de empleo más reciente para field technical support en querétaro qro.

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