20 publicaciones de empleo destacadas de technical support help desk en mexico (¡Están contratando!)

Support Engineer
Converge Insurance —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Experiencia en bases de datos
- Licenciatura
Postulación rápida
7d
L1 Support Hero
GAM Technical Services —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
20h
Agente Trilingüe matutino (ing/esp/fr) - Tech support
Computacenter Mexico —Juárez, CDMX
- $18,000 a $23,000 por mes
- Tiempo completo
- Servicio al cliente
- Inglés
- Descuentos y precios preferenciales
- Descuento de empleados
Postulación rápida
6d
IT Support Engineer
PHINIA —San Luis Potosí, S. L. P.
- Tiempo completo
- Oracle
- Informática
- Inglés
14d
Project Manager - Part-time
Bloom Digitals —Desde casa
- $14,000 a $17,000 por mes
- Medio tiempo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- PMP
Postulación rápida
20h
IT Support Specialist 1
Fresenius Medical Care —Reynosa, Tamps.
- Bilingüe
- Servicio al cliente
- Inglés
14d
IT Support
QUALITEL MEXICALI —Mexicali, B.C.
- Tiempo completo
- Inglés
- Licenciatura
- Presencial
4d
Front Desk Associate
WeWork —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Licenciatura
- Recepción
Senior System Administrator
Arcadion —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Inglés
Postulación rápida
20h
IT Analyst
Vertiv —Reynosa, Tamps.
- Correo electrónico
- Bilingüe
- Administración de personal
- Licenciatura
13d
Logistics Management Specialist, Senior
Serco North America —Campeche
- Correo electrónico
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Permiso de maternidad y paternidad
12h
Security Officer
Platzi —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Licenciatura
- Desarrollo de software
Postulación rápida
14d
Lab Systems Architect
SYNITI —Desde casa
- Incluye fines de semana
- Home Office (Desde casa)
- Azure
- Oracle
- Administración de personal
Senior Account Risk Engineer - Power Generation
AIG PC Global Services, Inc. —Ciudad de México, CDMX
- Correo electrónico
- Inglés
- Licenciatura
- Disponible para viajar
Postulación rápida
Practicante Sistemas Computacionales
TPE de México, S. de R.L. de C.V. —Mexicali, B.C.
- Medio tiempo
- Microsoft Excel
- Microsoft Outlook
- Servicio al cliente
Campaign Manager, Ad Operations (English & Spanish)
illumin —Crédito Constructor, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Inglés
Postulación rápida
Technical Support Operation Project Manager
Teletrac Navman —Monterrey, N. L.
- Microsoft Excel
- Administración de personal
- Inglés
4d
Infrastructure and System Management Engineer
HP —Tlaquepaque, Jal.
- Tiempo completo
- Azure
- Informática
- Inglés
14d
Pricing Specialist
OMRON —Guadalajara, Jal.
- Microsoft Excel
- Oracle
- Microsoft Outlook
Postulación rápida
Regional HR Director - East Africa
Aga Khan University —África, Zac.
- Tiempo completo
- Administración de personal
- Hospital
- Maestría

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Support Engineer

Converge Insurance
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
Hace 7 días

Cualificaciones

Jira
Informática
Riesgos de préstamos
Git
Experiencia en bases de datos
Docker
Licenciatura
Neo4j
Recursos humanos
GraphQL
SaaS
Python

Descripción completa del empleo

About Converge

Converge fuses cyber insurance security and technology to provide businesses with clear, confident cyber protection. Deploying a proprietary data ecosystem underpinned by expert underwriting, it provides risk solutions that deliver high value strategies with improved outcomes. Our team is composed of top-tier professionals across underwriting, technology, and claims who share a passion for driving the future of cyber risk management.

About the Role:

In this technical role, you will be part of the Converge Engineering team. You will mange our support queue, develop & maintain Python scripts to import & export customer data, triage customer issues, and make sure we are adhere to our SLA. You will be reporting to the Head of Engineering.

Responsibilities:

Manage our Jira support help desk, and ensure SLAs are met
Build and continuously improve the support processes
Develop & maintain Python scripts
Manage support requests for customers across different time zones within the US
Triage customer issues by checking logs, running simple database queries
Perform root cause analysis for production errors and recommend improvements
Work with different team members and stakeholders representing all areas of the business
Regularly prepare and present content to stakeholders within Converge

Qualifications:

3+ years supporting SaaS platforms
Proficiency with Docker Containers
Experience with the AWS PaaS, including but not limited to…
- VPC
- CloudFront, API Gateway & ALB
- Cognito
- MWAA
- ECR & ECS Fargate
Proficiency with Datadog
Working knowledge of databases. Knowledge of GraphDBs, Neo4j & Cypher is a huge plus.
Proficiency using APIs. GraphQL is a huge plus.
Proficient understanding of version control best practices using Git

Education and Experience:

Bachelor's degree in Computer Science or equivalent.
5+ years of related work experience.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

The Company is an equal opportunity employer. It is the practice of the Company to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.

Postulación rápida

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technical support help desk empleos en mexico

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Senior Account Risk Engineer - Power Generation

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Campaign Manager, Ad Operations (English & Spanish)

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Regional HR Director - East Africa

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