The primary responsibility of this position is to provide end-user support for hardware, software and network assistance. Duties consist of handling Help Desk tickets. Software and Hardware support may require installation and configuration for both off-the-shelf and custom software.
Other responsibilities include:
- Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, & triage trouble tickets
- Install and configure complex hardware/software and provide support for upgrades and enhancements
- Support warehouse hardware systems, Barcode Scanners, label printers, etc...
- Hardware image configuration management for desktops, laptops, and servers
- Verify issue resolution with the customer and update the Help Desk ticketing system
- Work closely with infrastructure, database, and development personnel to resolve user issues
- Communicate plans and progression of issue resolution in a timely manner
- Actively contribute to ongoing process improvement
- Configure, install, and support servers, desktop hardware, and software
- Document fixes and contributes to the standardization of processes and procedures
