20 publicaciones de empleo destacadas de asset resolution en cuauhtémoc cdmx (¡Están contratando!)

Specialist, Customer Operations - Financial Services (Trilingual)
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Servicio al cliente
Manager, Product Integration
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
8d
Senior Analyst, Deal Management
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Administración de personal
- Inglés
5d
Manager - Property Systems
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Sin título de educación superior
Mgr., IT Provider, Global
Olympus —Nápoles, CDMX
- Administración de personal
- Servicio al cliente
- Inglés
- Seguro dental
- Permiso de maternidad y paternidad
Global Account Manager
Wesco —Tlalnepantla, Méx.
- Tiempo completo
- CRM software
- Administración de personal
- Disponibilidad para viajar hasta un 50 %
Senior Lifecycle Counsel, International
Justworks —Ciudad de México, CDMX
- $1,903,000 a $2,455,000 por año
- Administración de personal
- Inglés
- Disponible para viajar
- Programa de bienestar
Postulación rápida
CSR III - IAA
Solera —Coyoacán, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Bachillerato
1d
Technical Support Engineer | Networking Solutions
Teltonika —Ciudad de México, CDMX
- Incluye fines de semana
- Inglés
- Linux
- Presencial
Postulación rápida
Business Development Retail Manager
PayJoy —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
- Seguro dental
- Seguro de la vista
Automotive test analyst
Cognizant —Colonia Polanco, CDMX
- Tiempo completo
- Inglés
- Mejora continua
- Disponible para viajar
7d
CBS Credit To Cash Analyst
Colgate-Palmolive —Ciudad de México, CDMX
- Inglés
- Licenciatura
- Negocios
Pipeline Analyst
NDT Global —Crédito Constructor, CDMX
- Microsoft Excel
- Inglés
Postulación rápida
Senior Manager, Physical Security
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
- Inglés
- Primeros auxilios
2d
CyberSecurity Data Protection Analyst
Ford Motor Company —Naucalpan, Méx.
- AutoCAD
- Microsoft Excel
- Administración de personal
8d
Regulatory Reporting Processor
HSBC Global Services Limited —Azcapotzalco, CDMX
- Tiempo completo
- Microsoft Excel
- Microsoft Access
- Administración de personal
1d
Procurement Operations Specialist
SERVICIOS PORTUARIOS SA DE CV —Colonia Florida, CDMX
- $35,000 a $42,000 por mes
- Tiempo completo
- ERP systems
- Inglés
- Seguro de vida
Postulación rápida
OTA Automotive test analyst
Cognizant —Colonia Polanco, CDMX
- Tiempo completo
- Inglés
- Disponible para viajar
- Python
9d
Manager, GBS - Foundations
Kraft Heinz Company —Ciudad de México, CDMX
- Oracle
- Administración de personal
- ERP systems
23h
Cash & Trade Proc Intermediate Analyst
Citi —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
5d

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Specialist, Customer Operations - Financial Services (Trilingual)

Mastercard -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Francés
Mandarín
Microsoft Excel
Servicio al cliente
Inglés
Microsoft Office
Seguridad informática
Licenciatura
Estimación y pronóstico
Portugués
Atención al cliente
Servicios financieros
Negocios

Descripción completa del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Customer Operations - Financial Services (Trilingual)

The Contact Center team is seeking a Specialist, Customer Operations (Financial Services) to support day-to-day customer operations and help advance the customer experience through problem-solving, service excellence, and continuous improvement. The ideal candidate is analytical, highly motivated, and effective in managing customer inquiries, identifying trends, and collaborating across teams. This role also requires professional communication in English to support customers and regional stakeholders, as well as strong AI literacy and a high level of comfort adopting AI-enabled tools to improve efficiency and service delivery.

Job Description Summary
1. Supports day-to-day Cross Border Services operations within the Contact Center, ensuring customer support meets established service standards, SLAs, and XBS policies and procedures.
2. Provides service and support for Mastercard products and services directly to customers across phone, email, chat, and other approved channels.
3. Identifies recurring issues and contributes to process improvement initiatives that enhance service delivery and optimize resources.
4. Performs trend analysis, planning, forecasting, and monitoring, and helps develop business cases to address operational challenges.
5. Investigates and resolves customer inquiries, issues, and service requests in accordance with established policies and procedures, escalating complex matters to senior resources when needed.

Responsibilities:

Supports the investigation and resolution of customer product and service inquiries, issues, and requests under general supervision.
Applies established policies and procedures to assess customer issues, identify trends, and recommend opportunities for improvement.
Collaborates with team members and cross-functional partners on projects and initiatives related to customer support delivery.

About you: Knowledge/ Skills/ Abilities

1. Bachelor’s degree or equivalent experience, preferably in Business Administration or Communication, with 3–5 years of experience in the financial services industry and/or customer service environment.
2. Demonstrated experience in customer support, including the ability to manage multiple priorities, document processes, and contribute to small projects from end to end.
3. Strong written, verbal, and interpersonal communication skills, with the ability to deliver high-quality work, collaborate effectively with stakeholders, and demonstrate AI literacy with a high level of comfort using AI-enabled tools responsibly and effectively.
4. Experience investigating and resolving advanced customer product or service issues and applying customer service standards, processes, and tools.
5. Advanced proficiency in Microsoft Office, including intermediate Excel skills.

Bilingual proficiency required, including advanced English skills; additional proficiency in French, Portuguese, or Mandarin is preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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Refina tu búsqueda

asset resolution empleos en cuauhtémoc cdmx

Specialist, Customer Operations - Financial Services (Trilingual)

Manager, Product Integration

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Mgr., IT Provider, Global

Global Account Manager

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CSR III - IAA

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Quiero recibir la alerta de empleo más reciente para asset resolution en cuauhtémoc cdmx

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