20 publicaciones de empleo destacadas en client services (¡Están contratando!)

Client Sucess Manager
ITCM —Desde casa
- $40,000 a $50,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Licenciatura
- Negocios
- Seguro dental
- Seguro de la vista
Postulación rápida
Math Proofreader (Spanish) – K–12
Q2A media Services Private limited —Desde casa
- $81.48 a $155.30 por hora
- Medio tiempo
- Home Office (Desde casa)
- Matemáticas
Postulación rápida
Billing Specialist
The Florida Probate & Family Law Firm —Desde casa
- Desde $17,700 por mes
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
Postulación rápida
Customer Service and Sales Representative
D&F Plumbing, Heating and Cooling —Desde casa
- $104 a $174 por hora
- Incluye fines de semana
- Home Office (Desde casa)
- Microsoft Excel
- Experiencia en ventas
- Servicio al cliente
Postulación rápida
12d
Institutional Delinquency Coordinator
Evernest Holdings, LLC —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Servicio al cliente
- Inglés
Postulación rápida
Marketing Manager – Professional Services (Remote - Mexico)
Dahl Law Group —Desde casa
- $62,159 a $88,799 por mes
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Servicios financieros
- Seguro de gastos médicos
- Seguro dental
Postulación rápida
Spanish (Bilingual) Math Editor – K–12 (Contract)
Q2A media Services Private limited —Desde casa
- $6,805.60 a $18,346.82 por mes
- Medio tiempo
- Home Office (Desde casa)
- Bilingüe
- Inglés
Postulación rápida
Remote - Non-Attorney Salesperson
Miami Family Law Group PLLC —Desde casa
- $423,000 a $500,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Español
- Experiencia en ventas
- Servicio al cliente
Postulación rápida
11d
Sales and Appointment Coordinator
Access Insurance LLC —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Experiencia en ventas
- Inglés
Postulación rápida
12d
Representante de Servicio al Cliente
Alliance Virtual Offices —San Pedro Garza García, N. L.
- $20,000 a $24,000 por mes
- Tiempo completo
- Experiencia en ventas
- Servicio al cliente
- Inglés
Postulación rápida
Project Manager
adm-Indicia —Ciudad de México, CDMX
- $41,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Habilidades de comunicación
- Administración del tiempo
Postulación rápida
Immigration Case Manager
The George McCranie Law Firm —Guadalajara, Jal.
- $18,000 a $22,000 por mes
- Tiempo completo
- Bilingüe
- Inglés
Postulación rápida
Sales Virtual Assistant (LatAm) - R175
Hyre —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Servicio al cliente
- Salesforce
Postulación rápida
Mortage Loan Services Specialist
TELUS Digital —Santa Tecla, Coah.
- Incluye fines de semana
- Administración de personal
- Servicio al cliente
- Inglés
Social Media Specialist
Zoek Marketing —Desde casa
- $17,000 a $21,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Gestión de redes sociales
- Inglés
Postulación rápida
2d
Sale’s Representative
New Life Mexico —Supermanzana 19, QRoo.
- $20,000 a $25,000 por mes
- Correo electrónico
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
Postulación rápida
Translation Project Coordinator (weekend shift)
TransPerfect —Ciudad de México, CDMX
- Incluye fines de semana
- Administración de personal
- Inglés
- Microsoft Office
Postulación rápida
Personal Injury Paralegal
Custodio & Dubey LLP —Desde casa
- $122 a $174 por hora
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
Postulación rápida
4d
Appointment Setter
Intugo —Sahuaro Indeco, Son.
- $15,000 por mes
- Tiempo completo
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Sales Virtual Assistant (LatAm) - R198
Hyre —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Experiencia en ventas
- Servicio al cliente
Postulación rápida

Quiero recibir la alerta de empleo más reciente para client services

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Client Sucess Manager

ITCM -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$40,000 a $50,000 por mes

Beneficios

Seguro dental
Seguro de la vista
Seguro de vida
Días por enfermedad

Cualificaciones

Ventas SaaS
Upselling
Inglés
Licenciatura
Negocios
Gestión de cuentas

Descripción completa del empleo

Department: Client Success

Reports to: IT Director

Location: Tijuana, Baja California (On-site or Remote)

About ITCM

Founded in 1985, ITCM is a trusted Managed Services Provider (MSP) delivering reliable IT and cloud solutions to small and mid-sized businesses across Southern California. With a service-first culture and a focus on long-term relationships, we help clients scale with confidence and security.

We are now seeking a proactive and relationship-driven Client Success Manager (CSM) to join our growing team—someone who understands the unique needs of SMBs, speaks the language of business value, and thrives on consultative selling and client success.

Position Overview

The CSM serves as a strategic partner to a portfolio of ITCM clients, managing the full lifecycle of the client relationship. This is a hybrid role that blends account management, client success, and consultative sales to drive satisfaction, retention, and growth. The Client Executive also plays a pivotal role in helping to coordinate and manage active client Projects. You will lead Quarterly Business Reviews (QBRs), align technical strategy with business goals, and identify upsell/cross-sell opportunities that enhance the client experience.

The ideal candidate is a polished communicator, natural relationship-builder, and results-oriented professional with a deep understanding of managed IT services.

Key Responsibilities

Client Relationship Management

- Serve as the primary point of contact and strategic advisor for assigned client accounts.

- Build trusted relationships with client decision-makers, stakeholders, and influencers.

- Conduct regular QBRs to review performance, roadmap planning, and identify value-add opportunities.

Strategic Alignment & Business Development

- Collaborate with internal technical teams to align service delivery with client goals.

- Identify and scope upsell, cross-sell, and renewal opportunities in coordination with the CEO and service leadership.

- Drive client engagement with ITCM offerings including cloud migration, cybersecurity, and project-based services.

Account Performance & Retention

- Monitor client health through KPIs such as satisfaction scores, ticket metrics, and lifecycle data.

- Proactively address risks to client satisfaction or contract renewal.

- Ensure alignment between contract commitments and service delivery realities.

Proposal & Agreement Management

- Support proposal creation and renewals for managed services agreements.

- Present pricing and solution options in a clear, consultative manner.

- Partner with the CEO on negotiation strategy and client-specific bundling.

Client Lifecycle Strategy

- Lead onboarding and orientation for new clients.

- Facilitate smooth transitions between project, support, and NOC teams.

- Coordinate internal team accountability for key client milestones and escalations.

Qualifications

Education & Experience

- Bachelor’s degree in Business, Communications, or related field preferred.

- 5+ years of client-facing experience in an MSP, SaaS, or B2B IT services environment.

- Proven success in account management, sales, or client success roles.

Skills & Traits

- Polished, executive-level communication and presentation skills.

- Strong commercial instincts with a consultative and solutions-oriented mindset.

- Ability to manage multiple accounts and priorities simultaneously.

- Familiarity with IT services, managed support, and cloud technologies.

Why Join ITCM?

At ITCM, you’ll be part of a team that values long-term partnerships, mutual success, and a people-first approach to technology. You’ll work directly with the CEO and leadership team to help shape how we grow with and serve our clients.

Compensation & Benefits

-Competitive salary based on experience and qualifications.

-Medical: 100% employer paid coverage for employee only

-Health insurance

-Dental insurance

-Vision insurance

-Life insurance

-12 paid vacation days – following Mexican Law yearly accrual

-10 paid holidays annually.

-3 paid sick days annually.

-Fun, team-oriented work environment and culture.

-Opportunities for growth and advancement.

-Hybrid work schedule available for eligible local employees.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per month

Application Question(s):

Must submit resume in English
Do you have MSP experience? (Required)
Do you currently reside within the Mexican Republic?
Describe the technology products or IT services you've supported or discussed with clients. Please include any experience with cloud platforms, Microsoft 365, cybersecurity, infrastructure, SaaS, or managed IT services.

Language:

English (Required)

License/Certification:

Sentry Card (Preferred)
US Visa (Preferred)

Work Location: Remote

Postulación rápida

Refina tu búsqueda

client services empleos

Client Sucess Manager

Math Proofreader (Spanish) – K–12

Billing Specialist

Customer Service and Sales Representative

Institutional Delinquency Coordinator

Marketing Manager – Professional Services (Remote - Mexico)

Spanish (Bilingual) Math Editor – K–12 (Contract)

Remote - Non-Attorney Salesperson

Sales and Appointment Coordinator

Representante de Servicio al Cliente

Project Manager

Immigration Case Manager

Sales Virtual Assistant (LatAm) - R175

Mortage Loan Services Specialist

Social Media Specialist

Sale’s Representative

Translation Project Coordinator (weekend shift)

Personal Injury Paralegal

Appointment Setter

Sales Virtual Assistant (LatAm) - R198

Quiero recibir la alerta de empleo más reciente para client services

Related Searches

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado