20 publicaciones de empleo destacadas de operations associate en jalisco (¡Están contratando!)

Desktop Support Senior Associate - Helpdesk
NTT Ltd —Guadalajara, Jal.
- Microsoft Excel
- Administración de personal
- Servicio al cliente
Botones
Marriott International, Inc —Guadalajara, Jal.
- Tiempo completo
- Bachillerato
- Servicios a huéspedes
OTR Manager Jr., Last Mile Operations
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Guadalajara, Jal.
- Incluye fines de semana
- Inglés
- Bachillerato
- Gestión de venta al por menor
Learning & Development Specialist
TTI Latin America —Guadalajara, Jal.
- Trabajo híbrido
- Microsoft Powerpoint
- Bilingüe
- Microsoft Excel
- Seguro de vida
Practicante
Marriott International, Inc —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
7d
Guest Experience Specialist
Marriott International, Inc —Guadalajara, Jal.
- Tiempo completo
- Bachillerato
- Recepción
- Servicios a huéspedes
Accounting Associate Sr
Panduit —Guadalajara, Jal.
- Tiempo completo
IT Operations Specialist
RESORTCOM INTERNATIONAL MEXICO —Guadalajara, Jal.
- Incluye fines de semana
- Bilingüe
- Informática
- Inglés
Postulación rápida
8d
Business Analyst-Supply Chain
EDM S de RL de CV —Zapopan, Jal.
- Administración de personal
- ERP systems
- Inglés
Postulación rápida
Consultant – R01565752
Brillio —Guadalajara, Jal.
- Administración de personal
Assistant Store Manager, Guadalajara - Mexico
Fendi —Guadalajara, Jal.
- Incluye fines de semana
- Administración de personal
- Licenciatura
- Sin título de educación superior
14d
Loss Prevention Officer
Marriott International, Inc —Puerto Vallarta, Jal.
- Tiempo completo
- Bachillerato
- Primeros auxilios
- POS
Junior Accounting & Administrative Assistant
Gema Talent Hub —Verde Valle, Jal.
- $20,000 a $23,000 por mes
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Permiso de maternidad y paternidad
Postulación rápida
7d
Shift Manager, Amazon Logistics
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Guadalajara, Jal.
- Incluye fines de semana
- Administración de personal
- Inglés
- Licenciatura
Shift Manager Jr, Amazon Logistics
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —El Salto, Jal.
- Incluye fines de semana
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Senior Associate Bookkeeper
Intugo —Guadalajara, Jal.
- $25,000 a $28,000 por mes
- Tiempo completo
- Trabajo híbrido
- Inglés
- Licenciatura
- QuickBooks
Postulación rápida
4d
Assistant Director - Finance & Account II
Marriott International, Inc —Puerto Vallarta, Jal.
- Tiempo completo
- Licenciatura
Sr. Operations Manager, Worldwide Operations
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Guadalajara, Jal.
- Incluye fines de semana
- Administración de personal
- Inglés
- Licenciatura
6d
Monitorista CCTV
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Experiencia en manufactura
OTR Manager , Amazon Logistics
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —El Salto, Jal.
- Incluye fines de semana
- Administración de personal
- Inglés
- Licenciatura

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Desktop Support Senior Associate - Helpdesk

NTT Ltd -
Guadalajara, Jal.

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Información del empleo

Cualificaciones

Microsoft Excel
Administración de personal
Servicio al cliente
Inglés

Descripción completa del empleo

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.

General Duties and Responsibilities: In this role you will be responsible for:

Position where the individual facilitates quality management system in specific teams under supervision.
Performs periodic quality audits, quality controls.
Runs quality reports and provides insights with analytical data.
In Service Desks working in Hybrid/ Return to office model, performs monitoring of agent calls, with attention to customer experience and technical/functional excellence. Provides on- going, on-the-floor support and facilitates development of agents' technical knowledge and customer interaction skills through conducting of targeted training/ educative programs and activities, continually raising the bar for quality and service levels.
Collates and publishes metrics data related to quality management system for specific teams.

Responsibilities:

Conducts internal contact audits of Service Desk agents on determined channels on predefined audit criteria and form.
Ensures findings are logged and tracked to closure.
Coordinates with stakeholders such as the Service Desk Operations team, training etc. and provides inputs derived from audit results for agent and account performance improvement. Provides feedback to the agent periodically on performance and tracks progress.
Generates status dashboard and ensures correctness on tools such as MS Excel/ Other. May perform ad-hoc tasks and activities for projects initiated by stakeholders.
Identify gaps in Quality of work delivered and implement/ recommend remediation.
Makes amendments to tools, templates, and dashboards.
Generates status dashboard and ensures correctness.
May perform tools testing.

Qualifications:

1-3 years of relevant experience or equivalent combination of education and work experience.
Language Requirements: Advanced English skills.
Basic understanding of Infrastructure Services business process.
Understanding of industry standards of customer service.
Basic Knowledge of Audit process and possess analytical skills to utilize results.
Understanding of ITIL concepts of Incident and Request management.
Demonstrated basic Excel skills.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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operations associate empleos en jalisco

Desktop Support Senior Associate - Helpdesk

Botones

OTR Manager Jr., Last Mile Operations

Learning & Development Specialist

Practicante

Guest Experience Specialist

Accounting Associate Sr

IT Operations Specialist

Business Analyst-Supply Chain

Consultant – R01565752

Assistant Store Manager, Guadalajara - Mexico

Loss Prevention Officer

Junior Accounting & Administrative Assistant

Shift Manager, Amazon Logistics

Shift Manager Jr, Amazon Logistics

Senior Associate Bookkeeper

Assistant Director - Finance & Account II

Sr. Operations Manager, Worldwide Operations

Monitorista CCTV

OTR Manager , Amazon Logistics

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