20 publicaciones de empleo destacadas en technology solutions (¡Están contratando!)

BPO AI Solutions Architect
Resolv.Global —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Salesforce
- Inglés
Postulación rápida
Customer Support Specialist II 4x4 Night Shift - Monterrey
Uber Freight —Monterrey, N. L.
- Tiempo completo
- Inglés
- Licenciatura
Remote Technical Support Agent | Smart Home Technology
Resolv.Global —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- CRM software
- Servicio al cliente
- Inglés
Postulación rápida
Technology Services Specialist (MDM Engineer)
Revolut —Desde casa
- Home Office (Desde casa)
- Inglés
- Experiencia en bases de datos
- SQL
Project Manager - Part-time
Bloom Digitals —Desde casa
- $14,000 a $17,000 por mes
- Medio tiempo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- PMP
Postulación rápida
10d
AI Marketing Solutions Engineer
Beyond Marketing —Desde casa
- $700,000 a $800,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Salesforce
- AWS
Postulación rápida
6h
JR AI Operations (Build with AI – No Coding Required)
nuDesk MX —Mazatlán, Sin.
- Desde $17,000 por mes
- Tiempo completo
- Inglés
- Licenciatura
Postulación rápida
Microsoft Solutions Consultant
ScaleWise —Marrón, B.C.
- $28,000 por mes
- Tiempo completo
- Administración de personal
- Inglés
Postulación rápida
3h
IT Support Engineer (Development Focused) Business Unit: Controls Solutions
Copeland —Chihuahua, Chih.
- Tiempo completo
- Azure
- Administración de personal
- PMP
Prompt Engineer (Voice Bots)
Voximplant México —Desde casa
- Hasta $52,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- JavaScript
Postulación rápida
Spanish AI Product Tester
Productive Playhouse —Desde casa
- Home Office (Desde casa)
- Inglés
AI Engineer (LLMs, ML Pipelines, Python)
Veloz IT —Desde casa
- $55,000 a $90,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Experiencia en bases de datos
- Python
Postulación rápida
Software Support Analyst
People Trust —Desde casa
- $20,000 a $40,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Informática
Postulación rápida
6h
Senior Technical Consultant, Global TFA Laboratory Capacity Strategy
Resolve To Save Lives —Desde casa
- Home Office (Desde casa)
- Inglés
- Disponible para viajar
Integrations/Automation Specialist
Webrunner Media Group —Desde casa
- $20,868 a $27,005 por mes
- Tiempo completo
- Home Office (Desde casa)
- CAD
- Horarios flexibles
Postulación rápida
3d
Overseas Business Development Specialist – Mexico (Local Market)
HK WANZHONG TECHNOLOGY LIMITED —Desde casa
- $40,000 a $55,000 por mes
- Medio tiempo
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Apertura de nuevos negocios
Postulación rápida
AI Security Solutions Consultant (Remote, MEX)
CrowdStrike —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Azure
- Inglés
Marketing Systems Engineer-Mexico
Health Loft —Desde casa
- $43,212 a $51,855 por mes
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- JavaScript
Postulación rápida
Expert Manager, Enterprise Technology Delivery
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Postulación rápida
2d
Operaciones en Campo - Recién Graduados
Schlumberger —Ciudad del Carmen, Camp.
- Microsoft Outlook
- Inglés
- Licenciatura
- Seguro dental
- Seguro de la vista

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BPO AI Solutions Architect

Resolv.Global -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Ingeniería de software
Salesforce
Inglés
Herramientas de automatización
HubSpot
Mejora de procesos de negocios

Descripción completa del empleo

About The Company

We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back-office operations, and workforce solutions to clients worldwide.

As businesses continue to explore how AI can improve performance and efficiency, we are looking for a BPO AI Solutions Architect who can help identify opportunities, solve operational challenges, and design practical AI-driven solutions that create measurable business value.

This is not a traditional software engineering role.

We are looking for someone who understands business operations, can engage directly with clients and stakeholders, and knows how to bridge the gap between operational challenges and AI-powered solutions.

About the Role

As a BPO AI Solutions Architect, you will work closely with prospects, clients, and internal teams to evaluate business processes, identify inefficiencies, and recommend AI and automation solutions that improve productivity, reduce costs, enhance customer experiences, and support business growth.

You will participate in discovery calls, operational assessments, solution design discussions, and implementation planning. The ideal candidate is equally comfortable speaking with executives, operations leaders, customer service managers, recruiting teams, and technical stakeholders.

This role combines elements of:

AI Solutions Consulting
Business Process Analysis
Operational Improvement
Solutions Engineering
AI Automation Strategy

Key Responsibilities

Participate in sales, discovery, and client consultation meetings.
Analyze operational workflows and identify opportunities for AI and automation.
Conduct process mapping and workflow assessments.
Design AI-powered solutions for customer service, collections, recruiting, workforce management, quality assurance, reporting, and back-office operations.
Develop business cases and ROI estimates for proposed solutions.
Create implementation roadmaps and project plans.
Collaborate with operations, recruiting, payroll, IT, and client success teams.
Support the implementation and adoption of AI initiatives.
Evaluate emerging AI technologies and recommend practical business applications.
Assist in developing internal and client-facing AI solutions.

Why Join Us?

Work with clients across multiple industries and global markets.
Help shape the future of AI adoption within the BPO industry.
Influence business transformation initiatives from strategy through execution.
Join a fast-growing organization focused on innovation and operational excellence.
Fully remote opportunity with global exposure.

Working Hours

This role operates within EST working hours and requires consistent overlap with the U.S.-based leadership team.

Compensation

Compensation is competitive and dependent on experience, technical background, and overall fit for the role.

Hiring Process

Our hiring process is designed to identify candidates who can combine technical capability, operational thinking, and strong communication skills.

The process includes:

Resume review and prescreen questionnaire
One-way video interview
Interview with leadership
Additional/final interview if required

Please note:

Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.

All resumes and answers must be submitted in English to be considered for the position.

Requirements:

Preferred Experience

Experience working within BPOs, contact centers, outsourcing organizations, staffing firms, collections agencies, customer service environments, healthcare support operations, or back-office operations.
Experience in identifying and improving business processes.
Experience participating in client-facing meetings, operational assessments, or consulting engagements.
Familiarity with AI tools such as ChatGPT, Claude, Gemini, Copilot, OpenAI APIs, or similar platforms.
Experience with workflow automation tools such as Zapier, Make, n8n, Power Automate, or similar solutions.
Experience working with CRM platforms such as Zoho, HubSpot, Salesforce, or Microsoft Dynamics.
Strong understanding of operational KPIs and workforce management concepts.
Excellent communication and stakeholder management skills.
Ability to explain technical concepts to non-technical audiences.

Ideal Candidate Profile

We are looking for someone who can walk into a client meeting, quickly understand operational challenges, identify inefficiencies, and recommend practical AI and automation solutions that create measurable business value.

The ideal candidate combines operational expertise, business consulting skills, process improvement experience, and AI knowledge into a single skill set.

Success Measures

Success in this role will be measured by:

AI opportunities identified and implemented
Operational efficiencies achieved
Cost savings generated
Client satisfaction and retention
Internal process improvements delivered
Revenue generated through AI consulting and solution design
Successful deployment and adoption of AI initiatives

Postulación rápida

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technology solutions empleos

BPO AI Solutions Architect

Customer Support Specialist II 4x4 Night Shift - Monterrey

Remote Technical Support Agent | Smart Home Technology

Technology Services Specialist (MDM Engineer)

Project Manager - Part-time

AI Marketing Solutions Engineer

JR AI Operations (Build with AI – No Coding Required)

Microsoft Solutions Consultant

IT Support Engineer (Development Focused) Business Unit: Controls Solutions

Prompt Engineer (Voice Bots)

Spanish AI Product Tester

AI Engineer (LLMs, ML Pipelines, Python)

Software Support Analyst

Senior Technical Consultant, Global TFA Laboratory Capacity Strategy

Integrations/Automation Specialist

Overseas Business Development Specialist – Mexico (Local Market)

AI Security Solutions Consultant (Remote, MEX)

Marketing Systems Engineer-Mexico

Expert Manager, Enterprise Technology Delivery

Operaciones en Campo - Recién Graduados

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