20 publicaciones de empleo destacadas en outsourcing (¡Están contratando!)

BPO AI Solutions Architect
Resolv.Global —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Salesforce
- Inglés
Postulación rápida
Senior Sales Development Representative – Outsourcing Services (Hospitality Industry)
EDS Service Solutions —Jardines de la Concepción, Ags.
- $13,070 por mes
- Tiempo completo
- Experiencia en ventas
- Salesforce
- Inglés
Postulación rápida
AUXILIAR DE RECURSOS HUMANOS
consultoría Altivex —Desde casa
- $9,000 a $9,600 por mes
- Medio tiempo
- Home Office (Desde casa)
- Actividades administrativas
- Recursos humanos
- Uso de computadora
- Trabajo desde casa
- Seguro de vida
Postulación rápida
1d
QA Lead Jr.
Sferea —Desde casa
- $18,000 a $22,000 por mes
- Aplicaciones en linea
- Home Office (Desde casa)
- Java
- SQL
- Licenciatura
Postulación rápida
Senior Consultant - Organization Change Management
Infosys —México Nuevo, CDMX
- Oracle
- Administración de personal
- Experiencia en ventas
Postulación rápida
Ejecutivo Comercial Empresarial | Sector Tecnología
MCM Business Tech-Co —Durango, Hgo.
- $13,000 a $15,000 por mes
- Tiempo completo
- Experiencia en ventas
- Inglés
- Trabajo al aire libre
- Descuentos y precios preferenciales
- Descuento de empleados
Postulación rápida
5h
Outsourcing Manager
Revolut —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Licenciatura
4d
Director(a) de Proyectos de Innovación Educativa bilingüe/ el salvador
Human Capital Outsourcing —Ciudad de México, CDMX
- $20,000 a $450,000 por mes
- Tiempo completo
- Bilingüe
- Inglés
- Maestría
Postulación rápida
14d
Bilingual Quality Analyst Contact Center
Datamark, Inc. —Ciudad Juárez, Chih.
- $1 a $2 por año
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Bachillerato
Postulación rápida
Site Leader - Contact Center
Datamark, Inc. —Chihuahua, Chih.
- Tiempo completo
- Bilingüe
- Administración de personal
- Inglés
- Seguro de vida
Postulación rápida
Japanese Customer Service Representative
TELUS Digital —Santa Tecla, Coah.
- Bilingüe
- Administración de personal
- Servicio al cliente
- Vacaciones adicionales o permisos con goce de sueldo
- Descuento de gimnasio
French Customer Service Representative
TELUS Digital —Santa Tecla, Coah.
- Administración de personal
- Servicio al cliente
- Sin necesidad de experiencia
- Vacaciones adicionales o permisos con goce de sueldo
- Descuento de gimnasio
STRATEGIC SOURCING ANALYST III
TE Connectivity —Hermosillo, Son.
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
[El Salvador] German Customer Service Representative
TELUS Digital —Santa Tecla, Coah.
- Administración de personal
- Servicio al cliente
- Sin necesidad de experiencia
- Vacaciones adicionales o permisos con goce de sueldo
- Descuento de gimnasio
Sr. Associate and Team Lead opportunities (bookkeeping and taxation)
Intugo —Sahuaro, Son.
- Desde $23,000 por mes
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Manejo de grupos
Postulación rápida
12d
Account Manager Servicios de Contact Center
Grupo CSI —Ciudad de México, CDMX
- $30,000 a $40,000 por mes
- Tiempo completo
- Mercadotecnia
- Ingeniería
- Inglés
Postulación rápida
1d
Transition Manager
Unisys —Desde casa
- Home Office (Desde casa)
- Administración de personal
- PMP
- Inglés
Manufacturing Engineering Manager
Intuitive Surgical, S. de R.L de C.V. —Mexicali, B.C.
- Tiempo completo
- Inglés
- Maestría
- Licenciatura
- Seguro dental
- Seguro de vida
Manufacturing Supplier Development Engineer
Siemens —Querétaro, Qro.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Licenciatura
Public Relations Copywriter
1840 & Company —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Word
- Microsoft Outlook
- Administración de personal

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BPO AI Solutions Architect

Resolv.Global -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Ingeniería de software
Salesforce
Inglés
Herramientas de automatización
HubSpot
Mejora de procesos de negocios

Descripción completa del empleo

About The Company

We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back-office operations, and workforce solutions to clients worldwide.

As businesses continue to explore how AI can improve performance and efficiency, we are looking for a BPO AI Solutions Architect who can help identify opportunities, solve operational challenges, and design practical AI-driven solutions that create measurable business value.

This is not a traditional software engineering role.

We are looking for someone who understands business operations, can engage directly with clients and stakeholders, and knows how to bridge the gap between operational challenges and AI-powered solutions.

About the Role

As a BPO AI Solutions Architect, you will work closely with prospects, clients, and internal teams to evaluate business processes, identify inefficiencies, and recommend AI and automation solutions that improve productivity, reduce costs, enhance customer experiences, and support business growth.

You will participate in discovery calls, operational assessments, solution design discussions, and implementation planning. The ideal candidate is equally comfortable speaking with executives, operations leaders, customer service managers, recruiting teams, and technical stakeholders.

This role combines elements of:

AI Solutions Consulting
Business Process Analysis
Operational Improvement
Solutions Engineering
AI Automation Strategy

Key Responsibilities

Participate in sales, discovery, and client consultation meetings.
Analyze operational workflows and identify opportunities for AI and automation.
Conduct process mapping and workflow assessments.
Design AI-powered solutions for customer service, collections, recruiting, workforce management, quality assurance, reporting, and back-office operations.
Develop business cases and ROI estimates for proposed solutions.
Create implementation roadmaps and project plans.
Collaborate with operations, recruiting, payroll, IT, and client success teams.
Support the implementation and adoption of AI initiatives.
Evaluate emerging AI technologies and recommend practical business applications.
Assist in developing internal and client-facing AI solutions.

Why Join Us?

Work with clients across multiple industries and global markets.
Help shape the future of AI adoption within the BPO industry.
Influence business transformation initiatives from strategy through execution.
Join a fast-growing organization focused on innovation and operational excellence.
Fully remote opportunity with global exposure.

Working Hours

This role operates within EST working hours and requires consistent overlap with the U.S.-based leadership team.

Compensation

Compensation is competitive and dependent on experience, technical background, and overall fit for the role.

Hiring Process

Our hiring process is designed to identify candidates who can combine technical capability, operational thinking, and strong communication skills.

The process includes:

Resume review and prescreen questionnaire
One-way video interview
Interview with leadership
Additional/final interview if required

Please note:

Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.

All resumes and answers must be submitted in English to be considered for the position.

Requirements:

Preferred Experience

Experience working within BPOs, contact centers, outsourcing organizations, staffing firms, collections agencies, customer service environments, healthcare support operations, or back-office operations.
Experience in identifying and improving business processes.
Experience participating in client-facing meetings, operational assessments, or consulting engagements.
Familiarity with AI tools such as ChatGPT, Claude, Gemini, Copilot, OpenAI APIs, or similar platforms.
Experience with workflow automation tools such as Zapier, Make, n8n, Power Automate, or similar solutions.
Experience working with CRM platforms such as Zoho, HubSpot, Salesforce, or Microsoft Dynamics.
Strong understanding of operational KPIs and workforce management concepts.
Excellent communication and stakeholder management skills.
Ability to explain technical concepts to non-technical audiences.

Ideal Candidate Profile

We are looking for someone who can walk into a client meeting, quickly understand operational challenges, identify inefficiencies, and recommend practical AI and automation solutions that create measurable business value.

The ideal candidate combines operational expertise, business consulting skills, process improvement experience, and AI knowledge into a single skill set.

Success Measures

Success in this role will be measured by:

AI opportunities identified and implemented
Operational efficiencies achieved
Cost savings generated
Client satisfaction and retention
Internal process improvements delivered
Revenue generated through AI consulting and solution design
Successful deployment and adoption of AI initiatives

Postulación rápida

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outsourcing empleos

BPO AI Solutions Architect

Senior Sales Development Representative – Outsourcing Services (Hospitality Industry)

AUXILIAR DE RECURSOS HUMANOS

QA Lead Jr.

Senior Consultant - Organization Change Management

Ejecutivo Comercial Empresarial | Sector Tecnología

Outsourcing Manager

Director(a) de Proyectos de Innovación Educativa bilingüe/ el salvador

Bilingual Quality Analyst Contact Center

Site Leader - Contact Center

Japanese Customer Service Representative

French Customer Service Representative

STRATEGIC SOURCING ANALYST III

[El Salvador] German Customer Service Representative

Sr. Associate and Team Lead opportunities (bookkeeping and taxation)

Account Manager Servicios de Contact Center

Transition Manager

Manufacturing Engineering Manager

Manufacturing Supplier Development Engineer

Public Relations Copywriter

Quiero recibir la alerta de empleo más reciente para outsourcing

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