20 publicaciones de empleo destacadas en lead (¡Están contratando!)

CX Team Lead - DTC Brands experience required
Aventus LLC —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Capacitación
Postulación rápida
Apigee Lead
GFT Technologies SE —San Miguel Chapultepec I Sección, CDMX
- JavaScript
- Seguro dental
- Seguro de vida
Growth Ops Lead
Alegra —Ciudad de México, CDMX
- $40,000 a $60,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Investigación
- Programa de bienestar
Postulación rápida
Marketplaces Lead
Grupo Lap —Coyoacán, CDMX
- $36,000 a $45,000 por mes
- Aplicaciones en linea
- Trabajo híbrido
- Microsoft Excel
- Mercadotecnia
- Ingeniería
Postulación rápida
Product Lead
Viva —Ciudad de México, CDMX
- Trabajo híbrido
- Horarios flexibles
- Seguro de vida
Project Manager - Part-time
Bloom Digitals —Desde casa
- $14,000 a $17,000 por mes
- Medio tiempo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- PMP
Postulación rápida
Senior Warehouse Manager-Mexico City
Starmerx International —Ciudad de México, CDMX
- $100,000 a $150,000 por mes
- Tiempo completo
- Administración de personal
- ERP systems
- Análisis de datos
Postulación rápida
Senior Fullstack Engineer / Team Lead
Codigo MX, Inc —Desde casa
- $100,000 a $120,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Informática
- DevOps
- Análisis de datos
Postulación rápida
Technical Implementation Lead
CommandLink —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Reclutamiento
Postulación rápida
12d
Project Management Team Lead
EOS —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Licenciatura
- Sin título de educación superior
Postulación rápida
MEX - Supply Chain Lead
Tidal —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Postulación rápida
Lead Product Manager, Search
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- CAD
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Bilingual Moving Sales & Quoting Specialist (Remote)
Hyre —Ciudad de México, CDMX
- $19,841.59 a $20,884.52 por mes
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Experiencia en ventas
- Vacaciones adicionales o permisos con goce de sueldo
Lead Associate, Global Benefits Management#
WTW —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Lead Consultant
SYNITI —Desde casa
- Home Office (Desde casa)
- Oracle
- Administración de personal
- Informática
13d
Asistente Comercial Inmobiliario
GoDelta —Desde casa
- Desde $6,942.23 por mes
- Por temporada
- Home Office (Desde casa)
- Experiencia en ventas
- Servicio al cliente
- Microsoft Office
- Trabajo desde casa
- Oportunidades de crecimiento
Postulación rápida
Supervision Lead
AECOM —Ciudad de México, CDMX
- Tiempo completo
- Español
- Inglés
- Experiencia en construcción
- Plan de adquisición de acciones empresariales
- Seguro dental
Lead Coordinator Field Service Manager - Field Svc Ops
Baker Hughes —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Microsoft Office
- Permiso de maternidad y paternidad
- Seguro de vida
6d
Customer Experience Team Lead
Deliverect —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Mejora continua
- Sin título de educación superior
Postulación rápida
Customer Service Supervisor
SANCEN CAPITAL HUMANO —Querétaro, Qro.
- $49,000 a $50,000 por mes
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
Postulación rápida

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CX Team Lead - DTC Brands experience required

Aventus LLC -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Slack
Inglés
E-commerce
Administración del desempeño
Garantía de calidad
Capacitación
Atención al cliente
Liderazgo

Descripción completa del empleo

Join the Aventus Team!

We are Aventus — a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry.

Check out our website: (http://www.aventus.com/)www.aventus.com (http://www.aventus.com/)

We need an energetic, detail-obsessed CX Team Lead with experience in the e-commerce space and working with DTC brands. Do you thrive in a hands-on environment where your coaching and meticulous oversight directly shape the customer journey? Aventus is seeking a dedicated CX Team Lead to manage our remote operations and ensure every customer interaction is a moment of service excellence.

This is a pivotal role for someone ready to dive into the details, drive performance, and manage a team of agents supporting our dynamic brand.

What You'll Be Doing

As a Dedicated CX Team Lead, you will be the driving force behind the performance, compliance, and energy of your remote team. Your focus will be on delivering a superior customer experience through meticulous performance management and high-impact coaching.

Core Responsibilities:

Performance & Detail Management: Metaculously monitor performance dashboards, queue health, and individual agent output to ensure strict adherence to KPIs (e.g., SLA, CSAT, Quality Score) and SOPs, leaving no detail overlooked.
Energizing & Structured Coaching: Implement a high-energy, structured coaching framework through regular 1:1 sessions, fostering a culture of continuous improvement, motivation, and accountability across the team.
Compliance & Security: Maintain rigorous, detail-oriented compliance with WFH data privacy and security standards (ISO, PCI), actively verifying secure workspace setups and login protocols for a sensitive D2C operation.
Tool & Systems Expertise: Expertly utilize remote tools (Scorebuddy, CRM, etc.) to conduct deep-dive analysis on quality, productivity trends, and agent performance, turning data into actionable coaching plans.
Communication & Reporting: Provide clear, highly detailed, asynchronous updates (Slack, Monday.com, email) on campaign health, quality trends, and performance metrics to stakeholders, ensuring absolute clarity and transparency.
Team Leadership & Adaptability: Serve as a positive, high-energy leader who drives team adaptability to new D2C products, service processes, or tool updates, ensuring seamless transitions and minimal disruption.
Operational Execution: Effectively manage personal and team adherence to schedules and break compliance within the flexible WFH environment, while assisting with basic technical troubleshooting (VPN, access) to keep the team operational.

What You'll Bring to the Table

D2C Experience (Required): Proven experience leading or managing customer support for a Direct-to-Consumer (D2C) brand or product line.
CX Leadership: 2+ years of hands-on experience in a leadership, coaching, or team lead role, preferably in a remote BPO or high-growth environment.
Energy & Drive: A naturally energetic and enthusiastic approach to leadership that motivates remote teams and creates a positive work environment.
Detail Orientation: A meticulous, keen eye for detail with a proven ability to manage complex compliance, quality assurance, and granular performance metrics.
Digital Fluency: Expert comfort using modern productivity and collaboration tools (Slack, Monday.com, Google Workspace) and performance analysis dashboards.
Communication: Exceptional written and verbal English communication skills, with a focus on delivering constructive, data-backed feedback.
Coaching Expertise: Documented ability to inspire significant and measurable improvement in team performance through structured, high-impact coaching methodologies.

Your Key Competencies and Attributes:

People Development: Coaches others for performance and future roles, adapting strategies to virtual environments.
Efficiency & Remote Productivity: Achieves output goals with minimal wasted effort, leveraging digital tools to manage remote operations.
Creativity & Innovation: Collaborates with peers and stakeholders to design new approaches to coaching, engagement, and solving remote work challenges, fostering innovation through shared ideas.
Digital Communication: Effectively conveys ideas across chat, email, and video; ensures clarity without face-to-face cues.
Tech Savviness: Confidently uses remote dashboards, CRM, time trackers, and can troubleshoot common tools.
Proactivity & Self-Motivation: Takes initiative in identifying issues and driving solutions without micromanagement.
Flexibility & Change Resilience: Adjusts quickly to new systems, processes, and market shifts, guiding the team through changes.
Data-Driven Coaching: Uses QA scores, attendance records, and performance dashboards to inform coaching sessions.
Emotional Intelligence & Empathy: Reads virtual cues effectively, builds trust, and supports mental well-being in a WFH setup.
Calm Under Pressure: Maintains stable, reassuring leadership during periods of high demand or technical disruptions.

What's In It For You?

100% Remote Work – Work from anywhere in Mexico
Career Growth – Opportunities to scale into higher leadership roles
Competitive Pay – $10/hr + benefits as an independent contractor
Supportive Culture – Work alongside a team that values transparency and innovation
People-First Vibes – We believe in fun, flexibility, and thriving together
Annual Performance Reviews – Your growth is recognized and rewarded

Ready to Coach from Anywhere?
If you're passionate about developing others, building resilient remote teams, and leading with data, we'd love to hear from you!

Postulación rápida

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MEX - Supply Chain Lead

Lead Product Manager, Search

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Supervision Lead

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Customer Experience Team Lead

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