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MEX - EL Customer Service Representative EFF

C.R. England -
Querétaro, Qro.

Postulación rápida

Información del empleo

Cualificaciones

Bilingüe
Administración de personal
Servicio al cliente
Microsoft Office
Bachillerato
Licenciatura
B2B

Descripción completa del empleo

About C.R. England, Inc.

Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America’s premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.

C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of ‘America’s Greatest Workplaces for Women’, one of only three truckload carriers to receive this recognition, and ‘America’s Greatest Workplaces for Diversity’ one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a ‘2020 Glassdoor Top Places to Work’ award, the ‘Achievers 50 Most Engaged Workplaces™ Award’ and by Deloitte Private and The Wall Street Journal as a ‘2021 US Best Managed Company’.

Committed to giving back the community, learn more about C.R. England Inc.’s goal of providing one million meals to children annually through partnerships with local food banks by visiting www.oneagainstchildhoodhunger.com.

Due to our exponential growth in our Shared Services Center, we are looking for our next talented:

Customer Service Representative - EFF

General Description:

The Customer Service Representative is responsible for overseeing the handling of all funding activities for a group of assigned accounts. Is also the main point of contact for our clients and are responsible for managing all aspects of the relationship.
Works as part of a team in a fast-pace high impact environment, works to help grow the client relationship and is responsible for the day to day communication with them. Collaborates with credit, collections, operations and various internal departments to resolve clients issues or concerns

Duties and Responsibilities:

Process and review funding requests for clients
Review client performance and client analysis
Manage client relationships
Identify potential red flags and issues and communicate information to the Operations Manager.
Provides superior customer service by phone and email in a timely manner.
Accountable for retaining clients.
Provide effective resolution to clients concerns.
Ensure that clients are given the support that is needed on a daily basis
Train clients on reports and systems.
Making outbound and inbound phone calls
Responding to client emails and inquiries
Ensuring attention to detail and accuracy
Developing new and existing relationships.
Abilit to prioritize and manage multiple responsibilities.
Completion of weekly commitments and goals.

Qualifications / Skills

Ability to quickly learn software systems.
Proficiency in Microsoft Office.
Ability to manage multiple operating systems.
Ability to resolve conflict in a professional manner.
Attention to detail.
Strong work ethic and positive attitude.
Willing to be mentored and trained.
Ability to be held accountable.
Excellent customer service skills and phone mannerisms.

Work experience Requirements

Prior business to business customer service experience
Computer proficient and a working knowledge of Microsoft Office products
Ability to multitask and prioritize competing agendas
Ability to self-manage and be proactive

Education, experience, and Licensing requirements

High school diploma or similar.
Bilingual

Working relationships:

Credit, collections, operations and various internal departments

Physical Demands

Extended periods sitting
Extended periods working at a computer

What we offer:

Growth opportunities
Savings Fund
Grocery Vouchers
Employee Savings program

Join a collaborative, results-driven team
Ready to take the next step in your career?
APPLY TODAY!

C.R. England is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

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