At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Country Location:
ICH Countries (Brazil, Colombia, Mexico, Gulf, KSA, Turkey, Australia, New Zealand, Taiwan, Korea, Alliance countries)
Travel Requirements:
YES
Reporting to:
AVP, ICH Strategic Capabilities & Transformation
Direct Reports:
None – delivers through peer coaching and collaborative execution
Intercontinental Hub Overview
The Intercontinental Hub (ICH) is part of Lilly’s International Business Unit (IBU) and represents a cluster of emerging and high-potential geographies including geographies with full-scale affiliate operations, distribution & promotion markets and hybrid partnership structures. These markets have complex environments that require deep technical expertise, agility and ability to work across different environments simultaneously. These markets represent close to 100 million people and are critical for expanding patient access and accelerating revenue growth globally.
Role Summary
The ICH Transformation Lead is a pivotal standing role within the ICX Office, responsible for orchestrating organizational change, ensuring execution accountability, and building the governance infrastructure that allows all ICX capabilities to perform at scale. Spanning both commercial and medical domains, this role drives efficiency, standardizes operating processes, and sustains the ICH target operating model across all affiliates. The role reports to the AVP, ICH Strategic Capabilities & Transformation and collaborates closely with GMs, Country Medical Heads, IBU functional leaders, and Global counterparts.‑‑
Basic Requirements
- Education – Bachelor’s degree required; Master’s degree or MBA preferred
- 10+ years’ of commercial business experience across sales, marketing or medical within the pharma industry
- Strong project management skills with a bias for speed and execution; broad, cross-functional knowledge of key business processes: field team operations, business planning, brand planning
- Demonstrated success in team culture-building across geographically distributed teams; international or multi-country experience required
- English – business level required; Spanish and/or additional regional language preferred
Key Responsibilities
Business Transformation
- Work with GMs, CMOs, and ICX Functional Leads to develop a transformation agenda aligned to key strategic pillars across ICH
- Identify opportunities to drive reach and scale across ICH markets; develop key measures of success to track strategic pillars and monthly objectives
- Establish a system of high accountability aligned with ICH productivity and execution goals
- Contribute to affiliate and ICH strategy development as a cross-functional thought partner
Governance & Operating Model
- Establish clear decision rights and governance rhythms across ICH affiliates; standardize IBU escalation and approval pathways
- Define and embed the target ICH operating model; align resource allocation to strategic priorities and ensure transformation is sequenced and sustainable
- Implement consistent KPIs and performance cadence across ICH; align governance with ambassador and CMO structures
- Chair and coordinate key ICH governance meetings, including ICH Leadership Committee (LMC) and Medical Management Committee (MMC) as needed
Efficiency & Productivity
- Identify and eliminate process duplication across markets; reduce reporting overhead and coordination friction
- Streamline capability allocation using maturity data from the ICH capabilities assessment
- Deliver on key productivity initiatives; facilitate affiliate and ICH business case capability development
- Conduct external industry benchmarking and innovation practice reviews to inform continuous improvement
Team Lilly ICH Champion
- Lead TEAM LILLY initiatives in collaboration with affiliate champions to enhance engagement and Pulse Survey results across ICH
Customize the TEAM LILLY Global/IBU campaign for the ICH context; build team identity and belonging across geographically distributed markets
Success Measures
- Clear decision rights and governance rhythms established and operating across ICH affiliates
- Measurable reduction in process duplication and reporting overhead across ICH
- ICH transformation agenda tracked against defined strategic pillars and monthly objectives
- Improved Team Lilly engagement scores across ICH affiliates
Leadership Competencies
- Integrity & Courage: Sets the tone; demonstrates uncompromising ethics and sound judgment under pressure.
- Systems Thinking: Anticipates downstream organizational risks across the ICH governance and capability lifecycle.
- Influence & Communication: Translates complex transformation requirements into clear, executable plans for diverse affiliate teams.
- Inclusive Leadership: Creates a safe environment for speaking up; builds ICH team identity across geographies.
- Operational Excellence: Simplifies governance processes, unlocks execution speed, and maintains strong accountability controls.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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