20 publicaciones de empleo destacadas en customer experience, operations manager (¡Están contratando!)

Sales Operations Manager CDMX
RUI —Del Valle Centro, CDMX
- $40,000 a $60,000 por mes
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
Postulación rápida
8d
Customer Experience, Operations Manager
DoorDash Mexico —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
Postulación rápida
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Customer Service Representative with Management Pathway
DeluxeMaid —Desde casa
- $143.57 por hora
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Servicio al cliente
Contact Center Operations Manager
Universal Language Service, Inc. —Desde casa
- Home Office (Desde casa)
- Administración de personal
- Servicio al cliente
- Salesforce
Postulación rápida
Remote Residential Portfolio Manager
Bay Management Group —Desde casa
- $227 por hora
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
7d
Customer Experience Specialist
Clipboard —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Servicio al cliente
- Salesforce
- Inglés
Logistics Sales Manager
Ascent Logistics USA —Desde casa
- $50,000 a $80,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- CRM software
- Administración de personal
- Experiencia en ventas
Postulación rápida
DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS
Pluxee —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
10d
Customer Success Manager
Workana —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Disponible para viajar
Postulación rápida
Customer Experience Specialist
PIP | HSP —San Luis Potosí, S. L. P.
- Tiempo completo
- Trabajo híbrido
- Mercadotecnia
- Servicio al cliente
- Inglés
- Seguro de vida
Customer Success Manager
Shiji Group —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Disponible para viajar
Postulación rápida
Customer Support Representative
JoVE —Desde casa
- $15,500 por mes
- Tiempo completo
- Home Office (Desde casa)
- Salesforce
- Inglés
- Licenciatura
Postulación rápida
Customer Success Manager
monday.com —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
Postulación rápida
10d
Ocean Customer Experience Specialist
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
- Permiso de maternidad y paternidad
11d
Project Manager
adm-Indicia —Ciudad de México, CDMX
- $41,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Habilidades de comunicación
- Administración del tiempo
Postulación rápida
Strategy & Operations Manager
Revolut —Desde casa
- Home Office (Desde casa)
- SQL
- Python
Community & Content Manager
Detail Cleaning Services —Desde casa
- $21,000 a $24,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Inglés
- Días por enfermedad
Postulación rápida
11d
Strategic Account Manager
Wesco —Tlalnepantla, Méx.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Microsoft Office
CX Team Lead - DTC Brands experience required
Aventus LLC —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Capacitación
Postulación rápida
Senior Customer Experience Specialist-1574
PIP Global Safety —San Luis Potosí, S. L. P.
- Administración de personal
- Mercadotecnia
- Servicio al cliente
Postulación rápida

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Sales Operations Manager CDMX

RUI -
Del Valle Centro, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$40,000 a $60,000 por mes
Hace 8 días

Cualificaciones

Microsoft Excel
Administración de personal
Experiencia en ventas
Inglés
Microsoft Office
Estimación y pronóstico
Cartera de clientes

Descripción completa del empleo

Sales Operations Manager

RUI, a BPO specializing in outsourced customer support management since 1996, brings together technology and talent to enhance customer engagement and brand loyalty for our partners. We have decades of experience across various industries, and pride ourselves on delivering effective strategies and technology to our clients. RUI is seeking a highly analytical and results-driven Sales Operations Manager to support and optimize our Inbound Sales Operations in CDMX. In this role, you will be responsible for driving operational excellence across sales teams handling incoming calls related to Internet service upgrades, promotions, and customer retention. You will partner closely with Sales Leadership, Supervisors, and cross-functional teams to improve performance, efficiency, and revenue outcomes.

Responsibilities

Oversee and optimize sales operations processes to support multiple sales teams.
Analyze and Optimize e sales performance metrics, trends, and KPIs to identify opportunities for improvement and growth.
Develop, implement, and maintain sales reporting, dashboards, and forecasting models.
Coach and develop front-line leaders by providing feedback and inspecting coachings to improve productivity
Design and refine sales workflows, incentive structures, and performance measurement tools.
Ensure CRM systems are accurately maintained, optimized, and leveraged for data-driven decision-making.
Identify customer and sales trends through data analysis to support strategic initiatives.
Collaborate with Training, Quality Assurance, and Technology teams to improve sales effectiveness and compliance.
Support the rollout of new products, promotions, and sales initiatives with clear operational plans.
Ensure compliance with federal and state regulations, as well as company and client policies related to consumer data and confidential information.

Requirements

Proven experience with at least 3 years of experience in sales operations, sales analytics, or sales management, preferably in a BPO environment.
Strong analytical skills with the ability to interpret complex data and translate insights into actionable strategies.
Advanced proficiency in CRM platforms, data management systems, and Microsoft Office (especially Excel).
Excellent verbal and written communication skills to synthesize anecdotal and quantitative data to leadership and clients.
Strong attention to detail with a process-improvement mindset.
Ability to manage multiple priorities in a fast-paced, performance-driven environment.
Experience supporting sales teams focused on upgrades, promotions, retention, or customer acquisition preferred.
Knowledge of sales compliance standards and data privacy regulations.

What we offer:

Exciting Work Environment.
Competitive base pay + productivity bonuses.
Food Vouchers.
Paid Training.
All employee benefits the law provides, including 100% IMSS.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per month

Ability to commute/relocate:

03100, Del Valle Centro, CDMX: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

How many years of Telecommunication Sales experience do you have?

Experience:

BPO Operations: 5 years (Preferred)

Language:

English (Preferred)

Work Location: In person

Postulación rápida

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