14 publicaciones de empleo destacadas en concord (¡Están contratando!)

Commercial Customer Service
Concord Servicing —Ciudad de México, CDMX
- $20,000 a $23,000 por año
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Seguro dental
- Seguro de vida
Postulación rápida
Auto Collections Account Representative
Concord Servicing —Ciudad de México, CDMX
- $22,000 a $23,000 por año
- Incluye fines de semana
- Administración de personal
- Servicio al cliente
- Experiencia en bases de datos
- Seguro dental
- Seguro de vida
Postulación rápida
Commercial Loan Workout & Collections Specialist
Concord Servicing —Ciudad de México, CDMX
- $361,000 a $420,000 por año
- Correo electrónico
- Bilingüe
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Seguro de vida
Postulación rápida
Collector
Concord Servicing —Ciudad de México, CDMX
- $127,200 a $150,000 por año
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Seguro dental
- Seguro de vida
Postulación rápida
Commercial Payoff Specialist
Concord Servicing —Ciudad de México, CDMX
- $20,000 a $23,000 por año
- Tiempo completo
- Salesforce
- Bachillerato
- Licenciatura
- Seguro dental
- Seguro de vida
Postulación rápida
GRC Analyst
Concord Servicing —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Presencial
- Seguro dental
- Seguro de vida
Postulación rápida
Logistics Specialist
Movado Group, Inc. —City, Hgo.
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Administración de personal
Warehouse Specialist
Movado Group, Inc. —City, Hgo.
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Administración de personal
Data Engineer
IDS Comercial, S.A. de C.V. —Benito Juárez, CDMX
- Tiempo completo
- Home Office (Desde casa)
- SQL
- Python
- Oportunidades de crecimiento
Postulación rápida
IT Help Desk Analyst
Concord Servicing —Ciudad de México, CDMX
- $239,000 a $276,000 por año
- Tiempo completo
- Bilingüe
- Administración de personal
- Inglés
- Seguro dental
- Seguro de vida
Postulación rápida
Customer Operations Coordinator
Movado Group, Inc. —City, Hgo.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
SOC Analyst
Concord Servicing —Ciudad de México, CDMX
- Tiempo completo
- Licenciatura
- Sin título de educación superior
- Seguro dental
- Seguro de vida
Postulación rápida
Auxiliar de limpieza 7am a 3 pm Italia Providencia
Colchas Concord —Italia Providencia, Jal.
- $14,000 por mes
- Contacto por teléfono
- Limpieza
- Restaurante
Postulación rápida
AI & Automation Specialist
Concord Servicing —Ciudad de México, CDMX
- Bilingüe
- Inglés
- Seguro dental
- Seguro de vida
Postulación rápida

Quiero recibir la alerta de empleo más reciente para concord

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

concord jobs near

Empleos de Medical Information Specialist en Desde Casa

Empleos de Trade Marketing Specialist en Ciudad De México

Empleos de Warehouse Specialist en Querétaro, QRO.

Empleos de Soc Analyst en Jalisco

Empleos de Application Support Analyst en Ciudad De México

Empleos de Data Analyst en Monterrey, N. L.

Empleos de Intendente en Campeche

Empleos de Intendente en Nezahualcóyotl, Méx.

Empleos de Intendente en Orizaba, VER.

Empleos de Intendente en Jardín Balbuena, CDMX

Empleos de Intendente en Toluca, Méx.

Empleos de Super Intendente De Seguridad en Monterrey, N. L.

Empleos de Intendente en Zapotlanejo, JAL.

Empleos de Intendente en Culiacán, SIN.

Empleos de Logistics Specialist en Monterrey, N. L.

Empleos de Hris Specialist en Ciudad De México

Empleos de Logistics Specialist en Ciudad De México

Empleos de Dynamic Logistics en Nuevo León

Empleos de Hellmann Worldwide Logistics, S A en Venustiano Carranza, CDMX

Empleos de Automation Specialist en Desde Casa

Commercial Customer Service

Concord Servicing -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$20,000 a $23,000 por año

Beneficios

Seguro dental
Seguro de vida

Cualificaciones

Microsoft Word
Microsoft Excel
Microsoft Outlook
Administración de personal
Servicio al cliente
Microsoft Office
Bachillerato
Administración del tiempo

Descripción completa del empleo

Concord is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets.

Our Mission
We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.

About Role

Do you enjoy providing world-class customer service? Can you thrive in a fast-paced and competitive environment, while working together with other members of a team to achieve a group goal? Are you passionate about customer experience and customer journey? If so, let’s connect, because Concord is adding a Commercial Customer Service Representative to their team!

In this role, you will interface with customers, clients, and coworkers daily, executing production goals in various KPI measurements, and through inbound/outbound calls or ticket response, based on company-provided knowledge and the support of your peer group. Customized reports, documentation, reconciliation, and confirmation of processes being completed will also be part of this role. Service Level Agreements / Net Promoter Scores / Survey Responses / Customer Satisfaction Scores will be part of your external measurement when applicable.

Customer and Client Interaction and Support:

Provide exceptional customer and client service to ensure high levels of satisfaction.
Whether being assigned to either the casework team or the calling team, responding to customer and client inquiries via phone, email, and other communication channels promptly and professionally
Doing so within response time and/or SLA or managerial goals
Build and maintain positive relationships with customers and clients by providing attentive and personalized service.
Proactively identify opportunities to improve customer and client satisfaction and retention.
Support and assist fellow teammates in the department to collaborate on group goals and outcomes.
Payment Processing:
Handle customer payments over the phone, ensuring accuracy and compliance with company policies.
Assist customers and clients with setting up / adjusting payment plans and resolving payment-related issues.
Generating refunds or balance transfers for approval by managers as needed.
Work closely with the accounting and booking departments to resolve account discrepancies and issues.
Documentation Management:
Provide customers and clients with necessary documentation, including account statements and invoices, PIF letters, amortization schedules, payment histories, and other requested information.
Process customer and client modifications and update account information as needed, as well as effectively communicating those requirements to customers.
Being consistent and accurate in updating any applicable system of record with all transactions and updates regarding customers daily.
Account Maintenance:
If assigned casework, ensuring your inventory is up to date and current, working from the oldest request first, and making sure completed cases are closed timely and within best business practice of 1 to 2 business days, while maintaining accuracy in responses.
Seeking clarification as needed by utilizing Q and A channels, CS lead staff, and / or our trainer to get proper handling confirmed.
On the calling team, documenting all aspects of a call, including the party spoken to, caller ID, the result, and the identifiable next step in handling.
Insurance Tracking:
Collaborate with our insurance partner to validate status, ensure customer and client accounts are up to date, and compliant with insurance requirements.
Assist customers and clients with insurance-related inquiries and documentation.
Learn appropriate policy parameters and educate customers and clients as needed.
Customer Portal Assistance:
Assist customers with accessing and navigating the customer portal.
Provide support and guidance on utilizing the portal’s features and resolving any technical issues.
Continuing to promote quick-access options (self-service) on applicable phone calls with customers.
Compliance and Reporting:
Ensure all customer and client interactions and transactions comply with company policies, procedures, and regulatory requirements.
Prepare and maintain accurate records of customer and client interactions, transactions, and account updates, especially during audit requests from internal or external parties.
Team Collaboration:
Work closely with other customer service agents and departments to ensure seamless service delivery.
Participate in team meetings, training sessions, and performance reviews, town halls, etc. to continuously improve service quality.
When necessary, interfacing with other depts such as bookings, collections, accounting, client experience team. As needed to resolve an inquiry or challenge.
Additional Responsibilities:
Perform other duties assigned by the supervisor or management to support the customer service department's overall goals.
When asked, offer supplemental training or Q and A to others (pay it forward)
· Be prepared to “flex” from casework to phone work, or vice-versa, based on staffing or business need.

Requirements

Superior communication skills – both written and verbal, especially regarding email etiquette.

Ability to achieve and regularly maintain performance goals as outlined by management.
At least 3-5 years of combined experience in a Customer Service role[ML1] or Account Manager role in the financial services banking or related industry. It is preferable that the majority of these years were worked with the same 1 or 2 employers.
Ability to work with management on adjustment of schedule based on client, company, or business need.
Proficient in Microsoft Office, including Excel, Word, Outlook, and Adobe
Detail-oriented and organized with a proven ability to prioritize work effectively, or if given a specific directive.
Enthusiasm and positive energy, support for your teammates, your company, and your industry.
Ability to multi-task to achieve time management goals.

Benefits

Food Vouchers
Internet Bonus
Medical Insurance
Life Insurance
Dental Insurance

Pay: $20,000.00 - $23,000.00 per year

Postulación rápida

Refina tu búsqueda

concord empleos

Commercial Customer Service

Auto Collections Account Representative

Commercial Loan Workout & Collections Specialist

Collector

Commercial Payoff Specialist

GRC Analyst

Logistics Specialist

Warehouse Specialist

Data Engineer

IT Help Desk Analyst

Customer Operations Coordinator

SOC Analyst

Auxiliar de limpieza 7am a 3 pm Italia Providencia

AI & Automation Specialist

Quiero recibir la alerta de empleo más reciente para concord

Explorar empleos en más ubicaciones

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado