About Concord Servicing
Concord Servicing is a leading financial services company and full-scope loan servicer that delivers compliant, flexible, and scalable portfolio servicing solutions to loan and lease originators and capital providers — ensuring the best possible experience for their customers. We are currently seeking a driven, bilingual Commercial Loan Workout & Collections Specialist to join our team.
Position Overview
The Commercial Loan Workout & Collections Specialist plays a critical role in safeguarding the financial standing of the organization and its clients. This position is responsible for managing a portfolio of defaulted commercial loan accounts (91+ days past due), developing and executing strategies to cure delinquencies, and delivering timely, data-driven recommendations to our clients and investors.
We are looking for a bilingual (English/Spanish) professional with a proven track record in commercial collections — someone who brings sharp negotiation skills, analytical depth, and the ability to move accounts to resolution through payment plans, settlements, or other workout strategies. If you are results-oriented and thrive in a fast-paced, compliance-driven environment, we want to hear from you.
Essential Duties and Responsibilities
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Manage a portfolio of delinquent commercial accounts (91+ days past due), proactively engaging customers via phone, text, and email to achieve resolution.
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Apply proven negotiation techniques to cure delinquencies through payment in full, structured repayment plans, or negotiated settlements — with a measurable track record of success.
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Analyze credit reports and TLO reports to identify asset profiles, assess collectability, and develop accelerated collection strategies for clients and investors.
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Conduct skip tracing, asset investigations, and collateral reviews to support collection efforts and provide actionable intelligence.
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Apply all collection and negotiation activities in compliance with FDCPA, OFAC, ECOA, SCRA, BSA/AML, GLBA, UDAAP, applicable state regulations, and company policy.
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Support legal processes by preparing documentation, coordinating information, and negotiating pre-litigation or post-litigation resolutions.
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Maintain accurate, detailed account documentation within the system of record at all times.
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Provide timely updates, portfolio reporting, and strategic collection recommendations to management, commercial clients, and investors.
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Handle inbound calls professionally, representing Concord Servicing's brand with every interaction.
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Communicate fluidly in both English and Spanish to effectively serve a diverse customer base.
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Perform additional duties as assigned.
Requirements
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Bilingual — English and Spanish required (written and verbal fluency in both languages).
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5+ years of commercial collections experience required, with a demonstrable record of curing delinquencies and recovering assets.
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Proven experience negotiating payment plans and settlements on commercial accounts.
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Strong ability to analyze credit bureau reports and TLO reports to formulate and present collection recommendations to clients and investors.
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Comprehensive knowledge of FDCPA, OFAC, ECOA, SCRA, BSA/AML, GLBA, and UDAAP.
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Familiarity with litigation processes, terminology, and pre- and post-judgment collection strategies.
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Proficient in Microsoft Office (Outlook, Word, Excel) and industry systems including Salesforce, credit bureaus, and TLO.
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Strong skip tracing, research, and analytical capabilities.
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Ability to manage multiple priorities, stay organized, and perform with composure under pressure.
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Exceptional written and verbal communication skills in English and Spanish.
Benefits
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Salary: 30,000 – 35,000 pesos per month
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Medical Insurance
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Dental Insurance
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Life Insurance
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Legal Benefits
