20 publicaciones de empleo destacadas de workforce management en guadalajara jal. (¡Están contratando!)

Contact Center Workforce Management Manager
The Nielsen Company —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Liderazgo
- Seguro de vida
Postulación rápida
Workforce Planning Analyst
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Workforce Planning Senior Analyst
HP —Tlaquepaque, Jal.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Informática
Mexico Country Manager, Shared Services
Avnet —Tlaquepaque, Jal.
- Tiempo completo
- ERP systems
- Inglés
- Microsoft Office
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Global Master Data Management Analyst - US
Brown-Forman —Guadalajara, Jal.
- Salesforce
- ERP systems
- Licenciatura
9d
Workforce Analytics Manager
Legal Management Group —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Inglés
- Maestría
Postulación rápida
Director Program Management
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- PMP
- Inglés
Cash Applications / Reconciliation Support
1840 & Company —Guadalajara, Jal.
- $8 a $9 por hora
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Outlook
- Administración de personal
- Experiencia en ventas
8d
Director of Client Strategy & Success
1840 & Company —Guadalajara, Jal.
- $17 a $18 por hora
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Inglés
2d
Customer Service Representative (Temporal)
Copeland —Guadalajara, Jal.
- Tiempo completo
- Oracle
- Mercadotecnia
- Servicio al cliente
2d
Global Resource Manager
CoreX Group LLC —Guadalajara, Jal.
- $50,000 a $85,000 por mes
- Administración de personal
Postulación rápida
General Manager, Guadalajara GDL
American Airlines —Guadalajara, Jal.
- Experiencia en ventas
- Inglés
- Liderazgo
20h
Bill to Cash Subject Matter Expert
Elanco —Zapopan, Jal.
- Administración de personal
- Inglés
- Licenciatura
- Seguro de vida
Postulación rápida
2d
Validation and Verification Team Leader
Bosch Group —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Liderazgo
- Administración del tiempo
- Programa de referidos
Postulación rápida
Global Shared Services Deployment Manager
TTI Latin America —Guadalajara, Jal.
- $2,500 por mes
- Trabajo híbrido
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
- Seguro de vida
8d
Senior Director, Global Purchase-to-Pay and Global Business Services Site Lead
Elanco —Zapopan, Jal.
- ERP systems
- Inglés
- Maestría
Postulación rápida
6d
Global, HR Business Partner
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
- Seguro de vida
6d
Americas IOA Hiring Director
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Oracle
- Inglés
2d
Internal Auditor
Brown-Forman —Guadalajara, Jal.
- Administración de personal
- ERP systems
- Inglés
Human Resources Business Partner
Orbia Precision Agriculture Netafim —Zapopan, Jal.
- Microsoft Excel
- Inglés
- Licenciatura

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Contact Center Workforce Management Manager

The Nielsen Company -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Seguro de vida

Cualificaciones

Google Docs
Administración de personal
Centro de llamadas
Inglés
Liderazgo

Descripción completa del empleo

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

The Contact Center WFM Manager is responsible for the overall management of Nielsen’s recruitment telephoning systems, and the team that ensures the proper flow of calling in multiple countries. Additionally, this Manager is the primary owner of capacity planning and staffing models for all Contact Center recruitment and panel relations activities.

Job Responsibilities:

Oversight and management of all telephoning and predictive dialer systems, as well as the team that supports Call Center recruitment operations and phoning.
Work closely with Call Center management and other cross departmental staff to deliver on SLAs and cycle times.
Conduct on-going analysis of sample performance against benchmarks, identify areas for optimizing the staging, queueing, and calling of recruitment work, maximizing sample performance and productivity.
Maintain a close partnership with relevant Application Development, Panel Management, and other teams involved in the systems, and flows of work.
Ensure all methodologies agreed upon both internally with Data Science and externally with the MRC are adhered to, with a focus on eliminating any chance of quality escapes.
Oversight and management of activities around the development, maintenance, and delivery of Contact Center Capacity forecasts.
Ensure on-time delivery of key reports and analyses of Contact Center staffing by WFM associates.
Develop Data-Driven strategic project plans to maximize the accuracy and operational capacity of WFM generated tools and forecasts.
Work with Contact Center leaders to manage key people metrics like shrinkage and attrition, and work with the relevant groups to predict when new "hiring waves" are needed.
Work staff to detect, troubleshoot, and lead efforts to resolve data or system anomalies in a time-critical environment, and escalate to tech teams.
Manage relationships with the key vendors that supply Nielsen’s telephoning systems.
Maintain efficient operations and expense control
Attract, develop, and maintain high performance teams, while being a driver for team morale and a resource to remove roadblocks
Management & Disciplinary Action delivery, Annual Reviews, and business continuity planning.

Qualifications

Exceptional English skills (technical based) required
Prior formal people management experience (1-2 years minimum)
Prior experience in call center operations with outbound calling
Proven track record directly or indirectly managing, motivating, training, and directing a technical staff
Ability to set and manage to aggressive goals in a fast paced environment
Demonstrated success and effectiveness working in a time-critical production environment
Outstanding organizational and communication (verbal and written) skills, with great attention to detail.
Excellent leadership skills and proven ability to work effectively with other departments
Proficiency in Google Tools (Docs, Sheets,and Slides)
Proficiency in Data Analytics, Dialer systems, and command-based OS’s is a bonus

What you can expect:

Hybrid position
Workplace Computer Equipment
IMSS (Mexican Social Security Institute)
30 days of Christmas bonus (Aguinaldo)
16 days of vacation after the first year
Life Insurance
Major Medical Expense Insurance
9% Food Stamps
13% Savings Fund
50% Vacation Bonus

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Nielsen is committed to maintaining a work environment free from any form of discrimination and harassment. Nielsen prohibits conduct that has the purpose or effect of interfering with terms or conditions of employment, or that creates an intimidating, hostile, or offensive work environment based on: race, skin color/national or ethnic origin/ancestry, religion/creed, physical or mental disability/medical condition/genetic information, pregnancy, marital status, sex/gender, gender identity/gender expression/sexual orientation, age, or any other characteristic protected by applicable law.

At Nielsen, we promote equal opportunities for all individuals and value a diverse and inclusive workplace.

Postulación rápida

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workforce management empleos en guadalajara jal.

Contact Center Workforce Management Manager

Workforce Planning Analyst

Workforce Planning Senior Analyst

Mexico Country Manager, Shared Services

Global Master Data Management Analyst - US

Workforce Analytics Manager

Director Program Management

Cash Applications / Reconciliation Support

Director of Client Strategy & Success

Customer Service Representative (Temporal)

Global Resource Manager

General Manager, Guadalajara GDL

Bill to Cash Subject Matter Expert

Validation and Verification Team Leader

Global Shared Services Deployment Manager

Senior Director, Global Purchase-to-Pay and Global Business Services Site Lead

Global, HR Business Partner

Americas IOA Hiring Director

Internal Auditor

Human Resources Business Partner

Quiero recibir la alerta de empleo más reciente para workforce management en guadalajara jal.

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