Director of Client Strategy & Success

1840 & Company -
Guadalajara, Jal.

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Información del empleo

Tiempo completo
$17 a $18 por hora
Hace 1 día

Cualificaciones

Administración de personal
Experiencia en ventas
Upselling
Inglés
Administración del desempeño
Garantía de calidad
Manejo de grupos
Ventas directas
Gestión de cuentas
Habilidades de comunicación

Descripción completa del empleo

Director of Client Strategy & Success

JOTO PR

Remote, Guadalajara, Jalisco, Mexico

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Non-Negotiable

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

About the Job

The Director of Client Strategy & Success (DCSS) protects the client relationship, campaign performance, service quality, retention, and growth. The DCSS acts as the senior strategic liaison between the client and the company, ensuring each client receives what was promised—or better—and that campaigns remain strategically sound, moving, and aligned with the client’s goals. The DCSS works closely with the Strategist to review campaign direction, correct weak or unsound strategy or execution, and advise clients on the best ways to achieve results through their tailored Anti-PR strategy

Job Overview

Employment Type:
Full-Time Independent Contractor
Department:
Customer Service/Support
Job Level:
Director

Education & Experience

Years Of Experience:
5 Years
Business Model:
Direct Sales
Event-Based Revenue
SaaP (Service-As-A-Product)
Subscription
Minimum Education Level:

Qualification:
- Minimum Of 5 Years Of Experience In Client Success, Account Management, Public Relations, Communications, Marketing, Or A Related Field.
- Ability To Travel To Events And Provide On-Site Support When Needed.
- Advanced English Proficiency, With Excellent Written And Verbal Communication Skills.
- Strong Experience Managing Client Relationships And Serving As A Senior Point Of Contact.
- Proven Ability To Review And Improve Campaign Strategy, Messaging, And Execution.
- Strong Strategic Thinking And Problem-Solving Skills.
- Ability To Identify Campaign Risks, Underperformance, And Opportunities For Improvement.
- Strong Organizational Skills With The Ability To Manage Multiple Clients And Priorities Simultaneously.

Skills

Tools/Platforms:
Project Management Platforms
Crm / Customer Management Tools
CRM / Client Management Platforms
Client Master Press Tracker
Media Tracking / PR Platforms
Campaign Management Systems
Additional Skills:
Commercial Awareness And Business Acumen, Organizational Management And Prioritization
Common Methodologies/Frameworks:
Issue Resolution & Escalation Handling
Client Relationship Management
Upselling & Cross-Selling Strategy
Client Success Management
Public Relations Campaign Strategy
Strategic Account Management
Campaign Performance Management
Client Retention & Growth Strategy
Additional Skills:
Commercial Awareness And Business Acumen, Organizational Management And Prioritization
General Skills:
Training And Development
Cross-Functional Collaboration
Public Relations
Quality Assurance
Additional Skills:
Commercial Awareness And Business Acumen, Organizational Management And Prioritization
Soft Skills:
Conflict Resolution
Presentation Skills
Strategic Thinking
Team Management
Ownership Mindset
Analytical Thinking
Additional Skills:
Commercial Awareness And Business Acumen, Organizational Management And Prioritization

Requirements

Technological Requirements:

Language:
English
Location:
Mexico

Responsibilities

Client Success & Liaison

Maintain proactive communication with clients; understand goals, concerns, priorities, and expectations.
Serve as the senior liaison between the client and the company.
Ensure concerns are handled rapidly and followed through to completion.

Campaign Review & Strategy

Review strategy, messaging, copy, cadence, media activity, and overall effectiveness.
Work closely with the Strategist to ensure each client has a sound, executable strategy.
Bring campaigns back for review when adjustments are needed.

Press Tracker & Campaign Health

Routinely review the Client Master Press Tracker and campaign systems.
Identify stalled campaigns, weak activity, missed opportunities, underperformance, and warning signs before they escalate.

24-Hour Client Recovery

Identify the problem; determine whether the issue is strategy, execution, communication or another Line; route it correctly; drive correction through completion; verify movement; reconnect with the client within 24 hours or less; confirm satisfaction; and determine the training or process correction needed to prevent recurrence.

Delivery Review, Correction & Training

Review Delivery work for strategy, copy, cadence, execution and communication.
Identify and correct errors, determine the source of breakdowns, and train or drill Delivery personnel when needed.

Sales Coordination, Correction & Training

Maintain communication with Sales regarding what was sold and promised.
Identify gaps between commitments, client expectations and Delivery execution; correct misunderstandings; and keep Sales informed regarding campaign health, re-sign readiness and upsale opportunities.

Client Upsales & Account Growth

Identify additional services that genuinely support client goals.
Recommend expanded campaigns, increased cadence or new strategic initiatives when appropriate and coordinate qualified opportunities with Sales.

Working Hours

Monday:
8 A.M. - 5 P.M.
Tuesday:
8 A.M. - 5 P.M.
Wednesday:
8 A.M. - 5 P.M.
Thursday:
8 A.M. - 5 P.M.
Friday:
8 A.M. - 5 P.M.

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