20 publicaciones de empleo destacadas de knowledge management specialist en guadalajara, jal (¡Están contratando!)

Order Management Specialist Mexico
RealTruck —Guadalajara, Jal.
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
- Seguro dental
- Permiso de maternidad y paternidad
Postulación rápida
Accounts Payable & Reconciliations Specialist
Bizee Powered by Incfile —Puerta de Hierro, Jal.
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- Oracle
- ERP systems
- Estacionamiento gratuito
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The Hershey Company —Guadalajara, Jal.
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- Microsoft Excel
- Experiencia en ventas
Onboarding Implementation Specialist
Nextiva —Guadalajara, Jal.
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- Presencial
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
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Vendor Management Specialist
Koch —Zapopan, Jal.
- ERP systems
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AJC International: Logistics Specialist
AJC International —Guadalajara, Jal.
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- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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International Customer Support Specialist
Ingredion Incorporated (Corporate) —Guadalajara, Jal.
- Administración de personal
- Salesforce
- Licenciatura
- Descuento de empleados
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Revenue Management Specialist
InterContinental Hotels Group —Guadalajara, Jal.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Competence Specialist Sr. (Continuous Improvement)
Hella —Guadalajara, Jal.
- Administración de personal
- Inglés
- Mejora continua
Referral and Drop Specialist
Legal Management Group —Guadalajara, Jal.
- Tiempo completo
- Bilingüe
- Administración de personal
- Servicio al cliente
Postulación rápida
Supplier Operations Specialist
Avnet —Tlaquepaque, Jal.
- Tiempo completo
- Licenciatura
- Sin título de educación superior
- Liderazgo
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
3d
Pricing Specialist
OMRON —Guadalajara, Jal.
- Microsoft Excel
- Oracle
- Microsoft Outlook
Postulación rápida
Supplier Sustainability Specialist
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
7d
Proposal Specialist
Averna —Zapopan, Jal.
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
Senior Staff Specialist Quality Contract Manager
Infineon Technologies AG —Guadalajara, Jal.
- Administración de personal
- Inglés
- Reclutamiento
Regulatory Affairs Specialist
Carestream Health —Zapopan, Jal.
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
WordPress Developer & UX/SEO Specialist
Legal Management Group —Guadalajara, Jal.
- Tiempo completo
- Inglés
- JavaScript
- Habilidades de comunicación
Postulación rápida
Senior IT Specialist, Regulatory Systems (Veeva RIM) | Remote
Vantive —Guadalajara, Jal.
- Home Office (Desde casa)
- Azure
- Administración de personal
- Informática
3d
Senior Compliance Specialist (Remote Mexico)
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Trade Show Specialist
Sims Limited —Guadalajara, Jal.
- $25,000 a $30,000 por mes
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
- Seguro de vida
Postulación rápida

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Order Management Specialist Mexico

RealTruck -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Beneficios

Seguro dental
Permiso de maternidad y paternidad
Seguro de la vista
Descuento de empleados
Seguro de vida
Programa de referidos

Cualificaciones

Microsoft Powerpoint
Bilingüe
Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Go
Servicio al cliente
Upselling
Inglés
Microsoft Office
Experiencia en bases de datos
Bachillerato
Estimación y pronóstico
SharePoint
OEM
Gestión de cuentas
Gestión de venta al por menor

Descripción completa del empleo

POSITION SUMMARY

The Order Management Specialist will be responsible for monitoring and managing all relevant areas and activities needed to meet the established terms of purchase requirements for customers. This role will coordinate with the supervisor to ensure efficient process of orders and material releases. The position will initiate, and handle correspondence related to specific customer needs to ensure customer satisfaction. This position will also initiate direct customer contact and respond to requests for sales support, reporting needs, order status, product availability and status.

CORE FUNCTIONS

Build and maintain strong, long-lasting relationships with assigned customers, understanding their business needs and objectives.
Serve as the primary point of contact for customer inquiries, concerns, and requests, providing timely and effective solutions, including tax deferred profiles, claims, rebates, and warranty support, as applicable.
Manage open orders through the fulfillment process including releasing orders, delivery issues, and payment disputes.
Maintain customer resources and requirements including portal management (pricing, part numbers, planograms), service levels, scorecards, and quality audits as applicable.
Collaborate with cross-functional teams, including sales, marketing, and product development, to support customer needs and drive business success. Proactively escalate and communicate critical issues.
Collect and analyze data concerning customer behavior to understand the changing needs; recommend and make changes as needed.
Track and analyze key account metrics to identify opportunities for optimization.
Utilize demand forecasting techniques to anticipate client needs and ensure adequate inventory levels to meet demand.
Identify opportunities for upselling and cross-selling additional products/services to existing customers, maximizing account profitability.
Recommend and implement plans for efficiency and cost savings/revenue opportunities.

QUALIFICATIONS & REQUIREMENTS

Education and Experience

High School Diploma or GED required.
2+ years of experience in customer service and/or account management is required.
Bilingual English Spanish (Required).

Required Licenses

None.

Skills, Abilities, and Knowledge

Skilled in Microsoft Office products, including Excel, Word, Power-Point, Outlook. Knowledge of Database software; Internet software; CRM Tool, Kustomer, Five9, SharePoint, and others.
Ability to effectively use Microsoft Office, including Excel, Outlook, PowerPoint, and Word.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one- and group situations to customers, sales, and other areas of the business.
Knowledge of Microsoft Office products, Customer Portals.
Advanced knowledge of contractual agreements preferred.

Travel

Travel is not required. This is an onsite role.

COMPETENCIES

Identifies and resolves problems in a timely manner; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

Listens and gets clarification; responds well to questions; participates in meetings.

Follows policies and procedures; completes tasks correctly and on time; supports organization’s goals and values; supports affirmative actions and respects diversity.

Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Be able to take a problem or task and break it down into smaller elements to solve the problem or complete the task.

SUPERVISOR RESPONSIBILITIES

Individual Contributor: working team member with no oversight of others and no management responsibilities.

PHYSICAL REQUIREMENTS

This position is subject to sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time. Walking and standing are required only occasionally.

Physical Activities

This position is subject to the following physical activities: kneeling, reaching, standing, walking, feeling, talking, hearing, and the use of hands, wrists, or fingers in repetitive motions.

Visual Acuity

The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

Working Conditions

This position operates in a professional office environment. This role routinely uses standard office equipment.

About RealTruck:

RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck’s 6,000+ associates operate from 35+ facilities across four continents. RealTruck’s industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company’s omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships.

Perks That Go the Extra Mile:

At RealTruck, we take care of our people—because they drive our success. Enjoy great benefits like medical, dental, and vision coverage, company-paid life insurance and disability, and a 401(k) with company match (eligible the first of the month after you start). Need balance? We’ve got wellbeing days and parental leave. Want to grow? Take advantage of educational reimbursement. Plus, earn referral bonuses and score exclusive employee discounts on RealTruck products. Great benefits. Great people. Even better careers.

Postulación rápida

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