20 publicaciones de empleo destacadas de director of en ciudad de méxico (¡Están contratando!)

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS
Pluxee —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
Associate Director of Marketing
LVMH Fragrance Brands —Miguel Hidalgo, CDMX
- Tiempo completo
- Administración de personal
- Mercadotecnia
- Inglés
4d
Director of Partner Success - Mexico City - Hybrid
Gigamon —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Maestría
- Licenciatura
HR Director Manufacturing LAM, NAM and Country HR Lead
BIC —Ciudad de México, CDMX
- Administración de personal
- Mejora continua
- Recursos humanos
Sr. Manager, Marketing and Communications
Bulgari —Ciudad de México, CDMX
- Tiempo completo
- Mercadotecnia
- Inglés
- Maestría
Head of Marketing LATAM
Dyson —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Director, HR Business Partner
Everest Group, Ltd. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Recursos humanos
- Seguro de vida
14d
Account Director – Brand PR & Communications
Zeno Group —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Inglés
- Liderazgo
- Seguro de vida
Marketing - Director
TransUnion —Miguel Hidalgo, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
6d
Director Comercial / Head of Sales Tech
Wisefind —Ciudad de México, CDMX
- $70,000 a $100,000 por mes
- Informática
- Experiencia en ventas
- Ingeniería
Postulación rápida
Regional Sales Director - Mexico
Hydrafacial —Ciudad de México, CDMX
- $80,000 a $100,000 por mes
- Español
- Administración de personal
- Experiencia en ventas
Postulación rápida
Director Human Resources LATAM
CHEP —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Recursos humanos
- Capacitación
Director, Marketing
Vantive —Ciudad de México, CDMX
- Administración de personal
- Maestría
- Apertura de nuevos negocios
Area Director of People & Culture, Mexico City
Ennismore —Ciudad de México, CDMX
- Tiempo completo
- Recursos humanos
Postulación rápida
Senior Manager, HR Business Partner & Talent Management
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
Head of International HR & Recruitment - HR Director - Builder Role
Carazo Enterprise SL —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Maestría
- Recursos humanos
Postulación rápida
HEAD OF SOCIAL MEDIA & CREATIVE STRATEGY
t2ó México —Roma Norte, CDMX
- $60,000 a $70,000 por mes
- Aplicaciones en linea
- Trabajo híbrido
- Oficina
- Capacidad analítica
- Licenciatura
- Seguro de gastos médicos
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
8d
Business Director
Informa Markets —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Experiencia en ventas
- Salesforce
- Seguro de vida
Postulación rápida
Director of Corporate Finance and Financial Modeling
POLAR SALUD —Miguel Hidalgo, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Hospital
Postulación rápida
4d
Family Manager / Chief of Staff ( Asistente de presindecia)
ESTRATEGIAS DE NEGOCIO OAKMONT S.A. DE C.V. —Colonia Polanco, CDMX
- $30,000 a $34,000 por mes
- Tiempo completo
- Trabajo híbrido
- Inglés
- Finanzas
- Licenciatura
- Seguro de gastos médicos
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
12d

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DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Pluxee -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Gestión de operaciones
Servicio al cliente
Salesforce
Inglés
Maestría
Licenciatura
Mejora continua
Servicios financieros
Liderazgo

Descripción completa del empleo

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

The Customer Care & Operations Director leads the delivery of care services and operational execution at local level, ensuring that customer support is efficient, consistent, and aligned with Pluxee’s brand promise. This role is responsible for overseeing team structures, care delivery models, and process optimization. It ensures adherence to performance targets while promoting collaboration with global and central functions to implement standards, tools, and continuous improvement initiatives.

Reporting to the country CEO, the Director of Customer Experience and Operations will be responsible for establishing the strategy of customer service and operations, managing the complete journey of our clients and users, and promoting the continuous improvement of processes to ensure quality and safety in the services provided.

Your next challenge

Define and execute the customer experience strategy, fostering a customer-centric culture and ensuring that operational priorities are aligned with customer needs and business objectives.
Lead the end-to-end customer care and service delivery model, including internal teams, outsourced providers, and shared services, ensuring efficient, reliable, and high-quality experiences across all relevant touchpoints.
Drive operational excellence by managing performance indicators, analyzing customer and operational insights, identifying improvement opportunities, and implementing initiatives that enhance service quality, efficiency, and customer satisfaction.
Oversee key operational processes across card operations, payments, settlement, reconciliation, and related workflows, ensuring service continuity, operational control, compliance, and process optimization.
Partner with Marketing, Product, Technology, Merchants, Commercial, and global teams to identify customer pain points, improve journeys, enable operational readiness, and deliver impactful customer solutions.
Lead continuous improvement and transformation initiatives through process optimization, automation, digital solutions, and service innovation to improve customer and employee experience.
Manage external service providers, operational costs, budgets, and performance expectations to ensure sustainable and efficient service delivery.
Establish governance routines, proactively manage service communications and incidents, and provide leadership visibility through performance reviews, insights, and improvement plans.
Promote a culture of collaboration, accountability, and continuous improvement across local, regional, and global teams.

You’re a match

Bachelor's degree + Master’s degree in Administration, Operations, Customer Service, or related disciplines.
+10 years of experience with operations management, customer service, customer experience, and payments.
+3 years of experience in team leadership, preferably leading large CX and Operations teams in senior management or director roles.
Proven experience in digital solutions, digital products (such as mobile applications, web portals, and online services), as well as payment solutions or digital financial services companies.
Experience managing contact centers, shared services, or outsourced care functions, experience with contact center tools (e.g, Genesys)
Track record of performance improvement and service transformation.
Proficiency in CRM platforms and care analytics, Salesforce preferred.
Fluent English level (mandatory)
Soft skills: Strong leadership, firm and accountable leadership style, assertiveness, emotional intelligence, KPI-driven and hands-on approach, ability to challenge teams toward continuous improvement and avoid the status quo, strong focus on service excellence, automation mindset, collaborative team player, strong interpersonal skills, and ability to build positive relationships across teams and stakeholders.

Your Location:

Mexico City, Mexico (hybrid work model) -

Open to evaluate international assignment for internal candidates

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.

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director of empleos en ciudad de méxico

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Associate Director of Marketing

Director of Partner Success - Mexico City - Hybrid

HR Director Manufacturing LAM, NAM and Country HR Lead

Sr. Manager, Marketing and Communications

Head of Marketing LATAM

Director, HR Business Partner

Account Director – Brand PR & Communications

Marketing - Director

Director Comercial / Head of Sales Tech

Regional Sales Director - Mexico

Director Human Resources LATAM

Director, Marketing

Area Director of People & Culture, Mexico City

Senior Manager, HR Business Partner & Talent Management

Head of International HR & Recruitment - HR Director - Builder Role

HEAD OF SOCIAL MEDIA & CREATIVE STRATEGY

Business Director

Director of Corporate Finance and Financial Modeling

Family Manager / Chief of Staff ( Asistente de presindecia)

Quiero recibir la alerta de empleo más reciente para director of en ciudad de méxico

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