20 publicaciones de empleo destacadas de support center solutions specialist en ciudad de méxico, dif (¡Están contratando!)

VIP users support
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Licenciatura
Postulación rápida
Restaurant Tech Support Specialist
Restaurant365 —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- ERP systems
- Seguro dental
- Seguro de la vista
Postulación rápida
L2 Support Specialist
NTT Ltd —Ciudad de México, CDMX
- Mantenimiento
- Java
- SQL
Operation Specialist Academia Technical Support & Adoption – Graduate Associate – CDMX
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- CAD
- Desarrollo de software
8d
Senior Specialist, Knowledge Management (M&A - Merger Integration)
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
14d
Technical Support Representative, Tier 1 (Mexico Remote)
Turnitin, LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
Training Specialist, Customer Support
Hootsuite —Ciudad de México, CDMX
- Mantenimiento
- Presencial
Postulación rápida
1d
Compliance Risk Sr Specialist
MetLife —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Negocios
- Seguro de vida
Corporate Development M&A Specialist Advisor
NTT Ltd —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Software Development Senior Specialist
NTT Ltd —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Informática
- Mantenimiento
Senior System Administrator
Arcadion —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Inglés
Postulación rápida
Especialista Sr en Riesgos de Cumplimiento
MetLife —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Licenciatura
- Negocios
- Seguro de vida
SC Cust Svc Assoc Representative
PepsiCo —Miguel Hidalgo, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Voice Support Engineer
Cognizant —Colonia Polanco, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Habilidades de comunicación
7d
JDE Developer - Inglés avanzado
DEINTEC —Ciudad de México, CDMX
- Desde $45,000 por mes
- Tiempo completo
- Oracle
- Administración de personal
- Informática
- Oportunidades de crecimiento
Postulación rápida
Consumer Insights & Sales Specialist - Hybrid - Mexico City
Circana Tech Mexico —Granada, CDMX
- Correo electrónico
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Experiencia en ventas
Postulación rápida
Payroll Specialist
Epiroc —Ciudad de México, CDMX
- Microsoft Excel
- Inglés
- Licenciatura
Communications Professional - Regional Hub LATAM
Siemens Energy —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mercadotecnia
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
7d
DD&T Digital Learning, Analyst
Takeda Pharmaceutical —Cuajimalpa, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
- Seguro dental
- Seguro de la vista
Customer Success Specialist - Health Benefits - Advanced English
Aon Corporation —Cuauhtémoc, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés

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VIP users support

BIGO TECHNOLOGY PTE. LTD. -
Del Valle Norte, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$22,000 a $25,000 por mes

Cualificaciones

Plurilingüe
Servicio al cliente
Inglés
Licenciatura
Atención al cliente
Mecanografía

Descripción completa del empleo

As a User Management Support Specialist, you will deliver a personalized support experience to high- value users. This role requires strong ownership, sound judgment, and the ability to manage complex and sensitive cases while maintaining a high standard of service. This is not call center job.

Not negotiable (candidates that not full fill these 4 requirements, will not be taken into consideration):

Fluent or Native English written and spoken (80% minimum)
Living in CDMX
Open to come to the office at least 4 days per week
Open to work on different shifts/schedules per month as assigned
Bachelor Degree

Qualifications:

Flexibility with night and over night shifts;
Proven ability to work well in fast paced environment to meet deadlines within short time constraints;
Enthusiasm, flexibility and proactive nature;
Fast typing ability;
Proven customer service experience;
Excellent command of written and spoken English and Spanish
Preferably have a background and knowledge about internet industry.
Fluent in English and Spanish (written and spoken)
Strong communication skills with a focus on clarity, tone, and professionalism
High level of empathy and a customer-centric mindset
Strong analytical thinking and problem-solving abilities
Ability to make sound decisions under pressure and in ambiguous situations
Proven experience in customer support; experience with high-value users is preferred
Familiarity with digital platforms, livestreaming, or online communities is a plus
High level of integrity and discretion when handling sensitive information, with the ability to escalate high-risk cases appropriately

Responsabilities:

Handling work in the form of text and video voices, communicating with overseas use, and solving problems arising from the use of products by overseas users
Provide personalized support via chat, ensuring a seamless and professional user experience
Own and manage user cases end-to-end, including complex, high-impact, or sensitive scenarios
Monitor and manage user feedback, ensuring timely resolution and protecting user trust and satisfaction
Identify, document, and escalate issues with clear context and impact assessment
Analyze user behavior and feedback to proactively identify trends and opportunities, driving actionable improvements in user engagement and spending experience
Collaborate cross-functionally to enhance service quality and operational efficiency
Handle user feedback such as google play, product feedback background, etc, and improve the star rating of the product on the GP, as well as the resolution and satisfaction of the feedback background;
Follow up the bugs that user feedback in a timely manner, and be good at using the table to organize summary;
Analyze user feedback, regularly output reports in data form, and propose targeted solutions.

Job Type: Full-time

Pay: $22,000.00 - $25,000.00 per month

Work Location: Hybrid remote in 03103, Del Valle Norte, CDMX

Postulación rápida

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Quiero recibir la alerta de empleo más reciente para support center solutions specialist en ciudad de méxico, dif

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