20 publicaciones de empleo destacadas de player support en ciudad de méxico, dif (¡Están contratando!)

Player Support Agent
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
- Inglés
- Licenciatura
Postulación rápida
8d
Asistente Técnico de Teatro / Theater Technical Assistant
ASF —Ciudad de México, CDMX
- Incluye fines de semana
- Carpintería
- Inglés
- Bachillerato
9d
Operations Manager - Player Support
Keywords Studios —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- PMP
- Inglés
Postulación rápida
AI Customer Support
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Member Events Coordinator - Soho House Mexico City
Soho House & Co. —Ciudad de México, CDMX
- Incluye fines de semana
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Postulación rápida
1d
Manager, Partnerships & Business Development – NBA LATAM
NBA —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Technical Support Specialist
Motive —Ciudad de México, CDMX
- Administración de personal
- Salesforce
- Inglés
Support Specialist (US ET Hours)
Wand —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Habilidades de comunicación
Customer Service Agent
BIGO TECHNOLOGY PTE. LTD. —Ciudad de México, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Servicio al cliente
- Inglés
- Licenciatura
Postulación rápida
Videogames Customer Service (Portuguese, WRITTEN SUPPORT)
Keywords Studios —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
- Bachillerato
Postulación rápida
Premium customers service associate
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Licenciatura
Postulación rápida
Business Support Assistant
DSV —Ciudad de México, CDMX
- Tiempo completo
- CRM software
- Administración de personal
- Inglés
Assistant to the Executive Team
Wand —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
14d
Latin America Event Marketing Associate - Mexico
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Mercadotecnia
IT Support - MX
Monks —Ciudad de México, CDMX
- Servicio al cliente
- Mantenimiento
- Inglés
Postulación rápida
Customer Service Specialist
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Licenciatura
Postulación rápida
UGC Coordinator
inBeat Agency —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Habilidades de comunicación
Customer Support Engineer
DNV —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
- Seguro de vida
7d
LATAM Regional Intern
NBCUniversal —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant IT Supporter, Service Desk
DSV —Ciudad de México, CDMX
- Tiempo completo
- Inglés
2d

Quiero recibir la alerta de empleo más reciente para player support en ciudad de méxico, dif

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Player Support Agent

TransPerfect -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
Hace 8 días

Cualificaciones

Salesforce
Inglés
Seguridad informática
Licenciatura
Atención al cliente

Descripción completa del empleo

OVERVIEW

Great player support is part of what keeps games alive. As a Player Support Agent, you are often the fi rst person a player reaches when something goes wrong. Whether they are locked out of an account, reporting a bug, asking about a purchase, or looking for help with a game feature, your role is to provide clear, accurate, and professional support. You will work as part of a global gaming support team, helping players across different titles, platforms, and communities. This is an ideal role for someone who enjoys video games, communicates clearly, learns quickly, and wants to build experience in the games industry.

WHAT YOU’LL DO

Respond to player queries through approved ticketing, chat, email, and social support channels.
Triage player issues, investigate reported problems, and follow documented steps.
Provide clear, friendly, and accurate responses in line with project guidelines.
Become familiar with the games you support so you can better understand player issues.
Carry out account actions only where permitted by written policy and access permissions.
Document player issues, trends, bugs, and escalations in the appropriate workspace.
Escalate complex, sensitive, or high-impact issues to the correct internal or client-side teams.
Meet agreed service level, productivity, quality, and player experience targets.
Assist with reporting by tracking information through approved platforms and spreadsheets.
Support your managers and teammates with role-appropriate tasks when needed.
Maintain high standards of confi dentiality, data privacy, and information security at all times.

THE IDEAL PROFILE

Excellent written and verbal communication skills in English.
A genuine interest in video games across different platforms, genres, or communities.
Strong attention to detail and the ability to follow documented processes accurately.
A player-focused mindset and a professional approach to support.
Ability to investigate issues, identify the correct next step, and escalate when needed.
Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems.
Ability to work fl exibly and collaboratively within a global team.
Quick to adapt to new games, updates, tools, policies, and workfl ows.

WHAT WE OFFER

A role in the video games industry, supporting real players and live game communities.
Training on the games, tools, and workfl ows you will use.
The chance to develop skills in player support, escalation handling, reporting, and quality.
Experience working with international teams and global gaming projects.
A fast-paced, multicultural team environment.
Opportunities to grow your knowledge of player experience and gaming support operations.

EXPERIENCE and SKILLS

Previous experience in customer support, player support, moderation, community support, or a similar service role is helpful, but not always required. Training will be provided for the games, tools, and workfl ows you support.

Experience with the following would be an advantage:

Customer support platforms such as Zendesk, Helpshift, Salesforce, Intercom, or similar tools.
Microsoft Offi ce, Google Workspace, or similar productivity tools.
Gaming communities, Discord, Reddit, forums, social media, or player-facing support spaces.
Live-service games, mobile games, MMOs, online games, or multiplayer communities.
Working against quality, SLA, productivity, or CSAT targets.
Additional languages.

Postulación rápida

Refina tu búsqueda

player support empleos en ciudad de méxico, dif

Player Support Agent

Asistente Técnico de Teatro / Theater Technical Assistant

Operations Manager - Player Support

AI Customer Support

Member Events Coordinator - Soho House Mexico City

Manager, Partnerships & Business Development – NBA LATAM

Technical Support Specialist

Support Specialist (US ET Hours)

Customer Service Agent

Videogames Customer Service (Portuguese, WRITTEN SUPPORT)

Premium customers service associate

Business Support Assistant

Assistant to the Executive Team

Latin America Event Marketing Associate - Mexico

IT Support - MX

Customer Service Specialist

UGC Coordinator

Customer Support Engineer

LATAM Regional Intern

Assistant IT Supporter, Service Desk

Quiero recibir la alerta de empleo más reciente para player support en ciudad de méxico, dif

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