20 publicaciones de empleo destacadas de director of customer en ciudad de méxico, dif (¡Están contratando!)

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS
Pluxee —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
FBS - Sr. Customer Care Director - CDMX
Capgemini —Ciudad de México, CDMX
- $1 por año
- Tiempo completo
- Administración de personal
- Salesforce
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Operation director
Power IVF —Roma Norte, CDMX
- $80,000 a $100,000 por mes
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
Postulación rápida
Senior Director, Product Management - Commercial Excellence
Bain & Co. —Ciudad de México, CDMX
- $179,500 a $274,500 por año
- Tiempo completo
- Administración de personal
- Maestría
- Licenciatura
- Programa de bienestar
- Seguro dental
Postulación rápida
Director of Partner Success - Mexico City - Hybrid
Gigamon —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Maestría
- Licenciatura
Business Analyst – LATAM (Mexico City–based)
Energizer —Ciudad de México, CDMX
- $460,500 a $1,183,900 por año
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
Postulación rápida
Head of Global Workforce Planning and Transformation
Google —Ciudad de México, CDMX
- $164,000 a $239,000 por año
- Administración de personal
- CAD
- Salesforce
9d
Recording Studio Lead with Production Coordination Support
Keywords Studios —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Disponible para viajar
Postulación rápida
1d
RUCKUS Sr. Director, Regional Sales CALA
Belden Inc —Ciudad de México, CDMX
- Experiencia en ventas
- Salesforce
- Maestría
E-commerce Brand Manager (Mexico) / Gerente de Marca de Comercio Electrónico (México)
CbayExpress —Ciudad de México, CDMX
- $60,000 a $68,000 por mes
- Tiempo completo
- Administración de personal
- Inglés
Postulación rápida
Trade Marketing Manager
Energizer —Ciudad de México, CDMX
- $621,400 a $1,598,900 por año
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
9d
KAM – Ventas Estratégicas y Desarrollo de Negocios (México)
Airbus SLC, S.A de C.V. —Ciudad de México
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Salesforce
13d
Client Advisor - Mexico City, Mexico - Artz Pedregal
Fendi —Ciudad de México, CDMX
- Incluye fines de semana
- Administración de personal
- Experiencia en ventas
- Experiencia en bases de datos
- Vacaciones adicionales o permisos con goce de sueldo
Bilingual Senior Supply Chain Manager, Americas Region
Mozarc Medical —Ciudad de México, CDMX
- Bilingüe
- Microsoft Word
- Microsoft Excel
- Seguro de la vista
Postulación rápida
Sr. Manager, Marketing and Communications
Bulgari —Ciudad de México, CDMX
- Tiempo completo
- Mercadotecnia
- Inglés
- Maestría
Manager Lean Ambassador (Continuous Improvement)
Adidas —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Director Logistics
Mattel —Ciudad de México, CDMX
- Administración de personal
- ERP systems
- Inglés
Sales and Account Manager
Embross —Ciudad de México, CDMX
- Tiempo completo
- Disponibilidad para viajar hasta un 50 %
- Experiencia en ventas
- Inglés
Postulación rápida
4d
Director, Marketing
Vantive —Ciudad de México, CDMX
- Administración de personal
- Maestría
- Apertura de nuevos negocios
5d
Director, VCA Implementation Services (VIS)
Visa International (Mexico) S.A. De C.V. —Polanco I Sección, CDMX
- Administración de personal
- Doctorado
- PMP

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DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Pluxee -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Gestión de operaciones
Servicio al cliente
Salesforce
Inglés
Maestría
Licenciatura
Mejora continua
Servicios financieros
Liderazgo

Descripción completa del empleo

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

The Customer Care & Operations Director leads the delivery of care services and operational execution at local level, ensuring that customer support is efficient, consistent, and aligned with Pluxee’s brand promise. This role is responsible for overseeing team structures, care delivery models, and process optimization. It ensures adherence to performance targets while promoting collaboration with global and central functions to implement standards, tools, and continuous improvement initiatives.

Reporting to the country CEO, the Director of Customer Experience and Operations will be responsible for establishing the strategy of customer service and operations, managing the complete journey of our clients and users, and promoting the continuous improvement of processes to ensure quality and safety in the services provided.

Your next challenge

Define and execute the customer experience strategy, fostering a customer-centric culture and ensuring that operational priorities are aligned with customer needs and business objectives.
Lead the end-to-end customer care and service delivery model, including internal teams, outsourced providers, and shared services, ensuring efficient, reliable, and high-quality experiences across all relevant touchpoints.
Drive operational excellence by managing performance indicators, analyzing customer and operational insights, identifying improvement opportunities, and implementing initiatives that enhance service quality, efficiency, and customer satisfaction.
Oversee key operational processes across card operations, payments, settlement, reconciliation, and related workflows, ensuring service continuity, operational control, compliance, and process optimization.
Partner with Marketing, Product, Technology, Merchants, Commercial, and global teams to identify customer pain points, improve journeys, enable operational readiness, and deliver impactful customer solutions.
Lead continuous improvement and transformation initiatives through process optimization, automation, digital solutions, and service innovation to improve customer and employee experience.
Manage external service providers, operational costs, budgets, and performance expectations to ensure sustainable and efficient service delivery.
Establish governance routines, proactively manage service communications and incidents, and provide leadership visibility through performance reviews, insights, and improvement plans.
Promote a culture of collaboration, accountability, and continuous improvement across local, regional, and global teams.

You’re a match

Bachelor's degree + Master’s degree in Administration, Operations, Customer Service, or related disciplines.
+10 years of experience with operations management, customer service, customer experience, and payments.
+3 years of experience in team leadership, preferably leading large CX and Operations teams in senior management or director roles.
Proven experience in digital solutions, digital products (such as mobile applications, web portals, and online services), as well as payment solutions or digital financial services companies.
Experience managing contact centers, shared services, or outsourced care functions, experience with contact center tools (e.g, Genesys)
Track record of performance improvement and service transformation.
Proficiency in CRM platforms and care analytics, Salesforce preferred.
Fluent English level (mandatory)
Soft skills: Strong leadership, firm and accountable leadership style, assertiveness, emotional intelligence, KPI-driven and hands-on approach, ability to challenge teams toward continuous improvement and avoid the status quo, strong focus on service excellence, automation mindset, collaborative team player, strong interpersonal skills, and ability to build positive relationships across teams and stakeholders.

Your Location:

Mexico City, Mexico (hybrid work model) -

Open to evaluate international assignment for internal candidates

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.

Postúlate ahora

Refina tu búsqueda

director of customer empleos en ciudad de méxico, dif

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

FBS - Sr. Customer Care Director - CDMX

Operation director

Senior Director, Product Management - Commercial Excellence

Director of Partner Success - Mexico City - Hybrid

Business Analyst – LATAM (Mexico City–based)

Head of Global Workforce Planning and Transformation

Recording Studio Lead with Production Coordination Support

RUCKUS Sr. Director, Regional Sales CALA

E-commerce Brand Manager (Mexico) / Gerente de Marca de Comercio Electrónico (México)

Trade Marketing Manager

KAM – Ventas Estratégicas y Desarrollo de Negocios (México)

Client Advisor - Mexico City, Mexico - Artz Pedregal

Bilingual Senior Supply Chain Manager, Americas Region

Sr. Manager, Marketing and Communications

Manager Lean Ambassador (Continuous Improvement)

Director Logistics

Sales and Account Manager

Director, Marketing

Director, VCA Implementation Services (VIS)

Quiero recibir la alerta de empleo más reciente para director of customer en ciudad de méxico, dif

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