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Patient Care Coordinator (Bilingual: English & Spanish)

Elite Sedation -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$149 a $158 por hora
Hace 17 horas

Cualificaciones

Bilingüe
Plurilingüe
Slack
Inglés

Descripción completa del empleo

About the Company

Elite Sedation is a mobile dental anesthesia provider delivering safe, hospital-grade sedation services directly in dental offices. The company partners with dental practices to support in-office procedures by providing professional anesthesia care, ensuring patients experience safe, comfortable, and stress-free treatment. With a focus on patient safety and clinical excellence, Elite Sedation helps dental teams improve efficiency while maintaining high standards of care.

Job Overview

Elite Sedation is seeking a dedicated and detail-oriented Patient Coordinator to provide excellent support to patients, providers, and offices. This role is vital to ensuring a smooth patient experience—from scheduling, pre-op education to post-op follow-up and payment collection.

It is essential that the applicant demonstrates compassion and empathy toward patients, ensuring they feel supported, informed, and at ease throughout their care journey, while also maintaining strong professionalism in communication with partnered offices to support effective collaboration and continuity of care. This position also requires strong organizational skills, reliability, and the ability to manage a high-volume workflow with accuracy and attention to detail.

The Patient Care Coordinator will manage communication across multiple offices, handle provider schedules, and support families with professionalism and empathy. This position is based in California; however, we hire remote talent internationally.

Key Responsibilities

1. Patient Support & Communication

- Send welcome messages, reminders, and follow-ups to patients and families.

- Conduct pre-op calls/texts to review preparation, medical conditions, medications, and patient readiness.

- Provide attentive customer service to worried or high-need parents.

- Complete post-op calls and assist with follow-up questions or concerns.

- Manage incoming calls, voicemails, and texts in a professional manner.

2. Provider & Office Coordination

- Communicate with assigned providers daily via Slack, providing updates and case notes.

- Confirm office schedules, start times, and patient lists.

- Handle last-minute schedule changes and provide timely updates to both offices and families.

- Coordinate with offices regarding records, paperwork, and urgent scheduling needs.

3. Administrative & Records Management

- Collect and process patient payments through secure platforms.

- Request, track, and follow up on medical records and consents.

- Maintain accurate notes, patient charts, and Google Calendar updates.

- Ensure schedules and documentation are correct and up to date at all times.

4. Team Collaboration & Coverage

- Provide coverage for other Patient Coordinators when needed.

- Share updates and pending tasks with the team during shift changes.

- Work collaboratively in a high-volume environment, covering 20+ offices weekly with multiple patients per schedule.

Candidate Requirements (Required)

- Previous experience in dental or healthcare administration is preferred.

- Excellent communication (English) and interpersonal abilities.

- Strong organizational skills and meticulous attention to detail.

- Proven ability to multitask effectively and thrive in a fast-paced setting.

- A firm commitment to delivering outstanding patient care.

Technical/Work Environment Requirements (Required)

- Must have access to TWO computer screens.

Please note: Applicants must already have access to two computer screens/monitors to perform this role effectively. Unfortunately, applications that do not meet this requirement will not be considered.

- Must have a backup internet connection in case of power outages.

Compensation:
Compensation for this position is paid in USD on an hourly basis. The MXN range is provided for local reference only.

Job Type: Full-time

Pay: $149.00 - $158.00 per hour

Application Question(s):

Do you currently have access to two computer monitors/screens?

Please note: Access to two monitors/screens is a required qualification for this role.

Are you available to work during US Pacific Time business hours?

Language:

Spanish (Preferred)
English (Preferred)

Work Location: Remote

Postulación rápida

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