20 publicaciones de empleo destacadas de development factor en ciudad de méxico, dif (¡Están contratando!)

MGF Operations Manager
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Sin título de educación superior
- Permiso de maternidad y paternidad
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Zillow.com —Ciudad de México, CDMX
- Tiempo completo
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- Licenciatura
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PPRO —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Informática
- Análisis de datos
- Inglés
- Seguro dental
- Descuento de gimnasio
TS&A - Cloud Architecture Consultant (MX)
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Maestría
Senior Manager, Project Services
Nextpower —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
1d
Senior Monetization Strategy Analyst
Everpure —Ciudad de México, CDMX
- Home Office (Desde casa)
- Experiencia en ventas
Talent Acquisition Team Lead
PPG —Miguel Hidalgo, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Licenciatura
- Seguro de vida
Postulación rápida
5d
Manager, Recruitment
Royal Caribbean Group —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Counsel, Legal Business MSC
Mondelēz International —Colonia Santa Fe, CDMX
- Tiempo completo
- Capacitación
- Permiso de maternidad y paternidad
(Internal Recruitment) - AI Ops Quality Manager, Helpshift Care AI
Keywords Studios —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Mejora continua
Postulación rápida
9h
Senior AI Data Engineer
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- CAD
- SQL
- Presencial
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Mobile AI-Native Product Engineer
Zillow.com —Ciudad de México, CDMX
- Tiempo completo
- Disponible para viajar
- Desarrollo de software
Senior Testing Consultant
SimCorp A/S —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Azure
- DevOps
Sales Representative Pleno SAN LUIS POTOSI
Nobel Biocare —Ciudad de México, CDMX
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
7d
Data Pipeline & Platform Engineer, Observability & Security
Qualcomm —Ciudad de México, CDMX
- Azure
- Administración de personal
- Informática
9d
Lead Business Consultant - Client Onboarding Program Manager (Post-Trade)
SimCorp A/S —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
Pre-Sales Solutions Architect
MongoDB —Ciudad de México, CDMX
- Azure
- Experiencia en ventas
- DevOps
- Permiso de maternidad y paternidad
Lead Project Manager
SimCorp A/S —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- PMP
- Seguro dental
Senior Software Engineer, Applied AI Services
Zillow.com —Ciudad de México, CDMX
- Tiempo completo
- Java
- JavaScript
- Disponible para viajar
Contractor – Senior Manager, Supply Chain LATAM
Ultragenyx Pharmaceutical —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Bilingüe
- Microsoft Excel
- Plan de adquisición de acciones empresariales
- Descuento de gimnasio
9d

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MGF Operations Manager

Maersk -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 13 días

Beneficios

Permiso de maternidad y paternidad

Cualificaciones

Administración de personal
Upselling
Experiencia en logística
Licenciatura
Liderazgo

Descripción completa del empleo

Here's the Deal

As an MGF Operations Manager , you’ll play a vital part in our success. The objective of this role is to Structure, staff and manage the specific CX teams; primarily in Integrated CX and Small BCOs. Lead CX locally in alignment with the strategy set by the Head of CX.

Drive the strategic direction for GSC CX team to fulfill customers’ needs across all verticals and business sizes, ensuring maximum benefit of Maersk’s offering to them. Handles most situations independently and is guided by values, policies, procedures, continuous improvement, and the business plan. Understands the overall nature of the business and the interdependencies between own and other functions, and most importantly, develops people by providing coaching and mentoring to build organizational capability and strong talent pipeline.

Key Responsibilities:

Drive Customer Experience strategy and outcomes
- Ensure CX drives proactive customer support and issue resolution for a seamless customer experience in cross-functional teams, and across all products in scope
- Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and L&S.

Develop and sustain a capable CX Organization
- The CX organizational design and leadership staffing, in accordance with Area design and global blueprint.
- Leading, directing and coaching CX direct reports, and monitoring/managing that CX teams are coached and supported to enable their development
- Ensure CX teams are trained in accordance with global standards, and individual customer service approaches differ with customer segment focus (e.g. Integrated vs. Direct Transport)
- Build teams with strong knowledge of local products and services, and with mixed competencies (functional and commercial), who can timely, and cost efficiently maximize customer value of all ‘By Maersk’ models

Deliver growth and profitability plans
- Up-sell and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy
- Actively monitor and manage volume trajectory to drive growth; reduce churn and expedite new and additional business conversion

We are looking for

An experienced Leader in the Shipping/Ocean and Logistics & Services arena, preferably with 3-5 years in a related position. Strong operational background and with execution excellence attitude. Proven leadership skills and ability to create a followership. With excellent stakeholder management skills and a very good communicator. With self-starter attitude and direction.

Experience & Skills

Bachelor’s Degree or equivalent experience
3-5 years of Logistics experience
Ability to lead and develop a large organization
Ability to lead, coach and motivate teams towards a shared vision with clear goals
Prepare and execute a resourcing plan to run a large, profitable business
Lead an organization to prepare and respond with resilience to a business environment influenced by various external factors
Establishing senior business relationships with customers

If you have been reading so far, we’re glad to see you are interested!

Use your skills to make a difference and join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade! Apply now!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .

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