As an MGF Operations Manager , you’ll play a vital part in our success. The objective of this role is to Structure, staff and manage the specific CX teams; primarily in Integrated CX and Small BCOs. Lead CX locally in alignment with the strategy set by the Head of CX.
Drive the strategic direction for GSC CX team to fulfill customers’ needs across all verticals and business sizes, ensuring maximum benefit of Maersk’s offering to them. Handles most situations independently and is guided by values, policies, procedures, continuous improvement, and the business plan. Understands the overall nature of the business and the interdependencies between own and other functions, and most importantly, develops people by providing coaching and mentoring to build organizational capability and strong talent pipeline.
Key Responsibilities:
We are looking for
An experienced Leader in the Shipping/Ocean and Logistics & Services arena, preferably with 3-5 years in a related position. Strong operational background and with execution excellence attitude. Proven leadership skills and ability to create a followership. With excellent stakeholder management skills and a very good communicator. With self-starter attitude and direction.
Experience & Skills
Bachelor’s Degree or equivalent experience
3-5 years of Logistics experience
Ability to lead and develop a large organization
Ability to lead, coach and motivate teams towards a shared vision with clear goals
Prepare and execute a resourcing plan to run a large, profitable business
Lead an organization to prepare and respond with resilience to a business environment influenced by various external factors
Establishing senior business relationships with customers
If you have been reading so far, we’re glad to see you are interested!
Use your skills to make a difference and join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade! Apply now!
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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