20 publicaciones de empleo destacadas de customer experience leader en querétaro de arteaga (¡Están contratando!)

IT Specialist - Sr Developer & designer (ServiceNow)
Eaton —Querétaro, Qro.
- Azure
- Oracle
- DevOps
System Design Senior Engineer
Valeo —Querétaro, Qro.
- Tiempo completo
- Administración de personal
Technical Director - Grid Consulting
Siemens Energy —Querétaro, Qro.
- Tiempo completo
- Experiencia en ventas
- Maestría
- Disponible para viajar
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Lead Protection & Control Engineer
GE Vernova —Querétaro, Qro.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Licenciatura
1d
Global Operational Excellence Engineer
BRP —Querétaro, Qro.
- Administración de personal
- Inglés
- Maestría
Aero Equipment ITR Lead Electrical Engineer
GE Vernova —Querétaro, Qro.
- $98,400 a $164,000 por año
- Tiempo completo
- Servicio al cliente
- Maestría
- Licenciatura
- Seguro dental
- Permiso de maternidad y paternidad
6d
Lead Generator Project Engineer
GE Vernova —Querétaro, Qro.
- $98,400 a $164,000 por año
- Tiempo completo
- Administración de personal
- Ensamblaje
- Licenciatura
4d
Protection & Control Engineer
GE Vernova —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
14d
Lead SCADA & Cyber Engineer
GE Vernova —Querétaro, Qro.
- Tiempo completo
- Informática
- Inglés
- Licenciatura
1d
Robotics and Automation Engineer
BRP —Querétaro, Qro.
- Administración de personal
- ERP systems
- Inglés
Robotics Field Engineer - MEX
Stäubli —El Retablo, Qro.
- Tiempo completo
- Inglés
- Licenciatura
- Mejora continua
Postulación rápida
Lead Tender Applications Engineer
GE Vernova —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Licenciatura
- Disponible para viajar
1d
Integration Engineer I
Nordic —Querétaro, Qro.
- Tiempo completo
- Licenciatura
- Disponible para viajar
Aero Packaging PDE Sr. Engineering Manager
GE Vernova —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- CAD
- Inglés
1d
Automotive Project Engineer
UL Solutions —Querétaro de Arteaga
- Administración de personal
- Inglés
- Licenciatura
Lead Civil Engineer - Structural Design
GE Vernova —Querétaro, Qro.
- Tiempo completo
- Licenciatura
- Plomería
- Experiencia en construcción
13d
Lead Designer
Yanfeng Automotive —Querétaro de Arteaga
- Tiempo completo
- Microsoft Excel
- CAD
- Inglés
ENGINEER SYSTEMS RT
Carhartt —Querétaro, Qro.
- Incluye fines de semana
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Postulación rápida
14d
Industrial Engineering Trainee
BRP —Querétaro, Qro.
- AutoCAD
- Administración de personal
- PMP
Maintenance Engineer
BRP —Querétaro, Qro.
- Administración de personal
- CAD
- Mantenimiento

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IT Specialist - Sr Developer & designer (ServiceNow)

Eaton -
Querétaro, Qro.

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Información del empleo

Cualificaciones

Azure
Oracle
Derecho
DevOps
Gestión de servicios de TI
Matemáticas
Herramientas de automatización
Desarrollo de aplicaciones
SQL
Licenciatura
Mejora continua
JavaScript
Usabilidad
JSP
Seguridad
ServiceNow
SIEM
Requisitos comerciales
Liderazgo
HTML

Descripción completa del empleo

Eaton’s Corporate Sector division is currently seeking a IT Specialist - Sr Developer & designer (ServiceNow).

What you’ll do:

Job summary

The Specialist - IT Senior Developer for the ServiceNow team will drive and support design, DevOps, technical strategy, and delivery of solutions for strategically aligned projects, applying best practices and pattern standards as a ServiceNow SME. Responsibilities include leading technical activities across complex business sectors, designing secure and scalable architectures, and translating functional needs into actionable results aligned with customer expectations and IT governance. The role also involves defining and presenting solutions to technology leaders and executives globally. The candidate must demonstrate strong IT process knowledge, technical acumen, and business insight, with proven ability to simplify complex technical solutions. Experience with Generative and Agentic AI is essential to enhance automation, decision-making, and intelligent service delivery within the ServiceNow ecosystem.
#Li-SL4
Job responsibilities

Key responsibilities include

Drives the technical delivery of solutions from initiation through development, validation, go-live and user adoption.
Collaborate with the Architect, Functional Analyst and ensuring that Solution Architectures are in alignment with the overall strategy.
Partnering across technical teams including Platform, FAs, and support teams to deliver business results and value through projects.
Provide solution expertise and architecture guidance for ServiceNow applications across all sectors.
This candidate responsible for defining the DevOps workflow and Agile for ServiceNow applications and improve efficiency and proficiency of team.
Collaborate with the customer and artchitect to establish processes and advancing ServiceNow capability / usability centered on delivering solutions that balance stategic and customer driven needs.
Provides guidance / support locally within the region and globally as required to guide and troubleshoot complex problems in a timely manner.
Regularly communicates and reinforces status, prioritization and timing back to project, program and orgnizational leaders of critical success measures, issues, and mitigation strategies.
Responsible for process, standards, governance and performance of technical environments.

Essential functions

A. Involves working in a highly matrixed organization spanning domestic and international locations.
B. Responsible for process, standards, governance and performance of the shared structures and technical environments.
C. Ability to access and evaluate products/vendors.
D. Has a good understanding of the technical platforms, applications, and tools currently utilized at Eaton.
E. Ability to drive projects with broad scope of deployment, including sector and/or region.
F. Drives decisions and deliverables within team.
G. Negotiate small to moderate scale vendor SOW.
H. Architect, design and lead solutions for global processes for various functional organizations.
I. Create development standards and promote modularization and reuse of code.
J. Contribute to creation of policies, of standard approaches and techniques.
K. Be aware of industry automation trends, understand Eaton business and accordingly contribute in selecting business cases, develop prototypes and Proofs of Concept.
L. Understand, learn and develop on different automation tools.
M. Out of the box thinking, to identify and work around process design.
N. Develop foundational capabilities for automation development and support at Eaton.
O. Collaborate with business and development teams to drive robust testing methodologies.
P. Work within operational and performance metrics to drive continuous improvement.

Qualifications:

Education level required

Bachelors degree in a technical discipline such as: B.E / BTech / MCA / B.S. Comp Sci / Mathematics / Engineering / Equivalent

Years and area of experience required

8+ years of relevant industry experience
8+ years’ experience in design, development, implementation and administration of ServiceNow application development

Technical knowledge

Must have knowledge in ServiceNow ITSM, Asset (HAM/SAM), Core Platform, Discovery, HRSD, SPM, CSDM, CMDB, ServiceNow scripting (Glide), ITIL, MID Servers; plus Flow Designer, IntegrationHub, ATF
Additionally REST APIs, Oracle/SQL, Apigee, Agile/Scrum
Strong programming and scripting experience with JDK, JSP, HTML, JavaScript
Must have experience with REST interfaces and OAuth2/JWT security
Experience in process consulting, problem definition, and design/detailing of processes
Exposure and experience implementing ServiceNow upgrade projects
Preferred if basic knowledge of SQL
Preparation of technical specification documents
Lead technical solution design based on engineering and business requirements related to ServiceNow
Hands‑on with ServiceNow Generative AI stack: Now Assist (ITSM/HRSD/CSM/Creator), Generative AI Controller, AI Search (incl. Sensitive Data Handler) and EVAM configuration; ability to ground outputs in KB/CSDM/CMDB data and enforce data minimization
Experience configuring/extending Virtual Agent with GenAI (conversational catalog items, summarization, action recommendations) and retrieval‑augmented patterns over knowledge articles and records
Agentic AI: design, orchestrate, and govern ServiceNow agents (OOTB and custom) for use cases like incident trend analysis, problem investigation, and next‑best‑action; implement supervisor/worker multi‑agent patterns and instrument telemetry, guardrails, and safe fallbacks
AI governance and risk: register AI assets, route approvals, and manage controls in AI Governance/Control Tower; apply guardrails for identity propagation, PII handling, audit logging (SIEM), and regulatory mapping (EU AI Act, NIST AI RMF)
Test automation with ATF (including GenAI‑assisted test generation); define A/B tests and success metrics for AI features (quality, deflection, MTTR, adoption)
Experience integrating LLM endpoints via GenAI Controller/IntegrationHub (e.g., Azure OpenAI), securing secrets/proxies, and aligning with enterprise guardrails
Build agentic workflows that orchestrate remediation using catalog items, Playbooks, Flows/Subflows, Scripted REST APIs; ensure change control and observability

Skills:

Soft skills

ITIL Service Lifecycle: Service Design
ITIL Service Lifecycle: Service Operation
Leadership skills for Individual contributors
Appropriate tools used in job function

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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customer experience leader empleos en querétaro de arteaga

IT Specialist - Sr Developer & designer (ServiceNow)

System Design Senior Engineer

Technical Director - Grid Consulting

Lead Protection & Control Engineer

Global Operational Excellence Engineer

Aero Equipment ITR Lead Electrical Engineer

Lead Generator Project Engineer

Protection & Control Engineer

Lead SCADA & Cyber Engineer

Robotics and Automation Engineer

Robotics Field Engineer - MEX

Lead Tender Applications Engineer

Integration Engineer I

Aero Packaging PDE Sr. Engineering Manager

Automotive Project Engineer

Lead Civil Engineer - Structural Design

Lead Designer

ENGINEER SYSTEMS RT

Industrial Engineering Trainee

Maintenance Engineer

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