Company Description
Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.
Job Description
As a Robotics Field Robotics Engineer, you provide on-site and remote technical support to ensure optimal performance and reliability of robotic systems. You diagnose, repair, and maintain equipment while acting as a key interface between customers and internal teams, ensuring high service quality and system uptime.
Reports to:
Local Service Manager / Head of Services North America
Responsibilities and Objectives:
Field Service & Customer Support
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Provide on-site repair, troubleshooting, maintenance, and programming support
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Diagnose robotic systems and resolve issues efficiently
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Restore system operation and ensure customer satisfaction
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Support commissioning and emergency interventions
Remote Support & Hotline
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Provide technical support via phone and email
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Manage customer hotline requests
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Guide customers through troubleshooting and resolution remotely
Service Execution & Reporting
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Document activities in CRM
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Provide detailed service reports
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Track system performance and issues
Coordination & Improvement
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Coordinate with service management and teams
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Provide feedback for continuous improvement
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Support knowledge sharing
Adheres to all safety, quality and environmental standards
Qualifications
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Bachelor’s or Associate degree in Engineering, Robotics, or related field
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3+ years experience in robotics or industrial automation
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Strong robot programming and troubleshooting skills
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Knowledge of electrical, mechanical, and control systems
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Ability to read and interpret technical documentation
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Strong communication and customer interaction skills
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Willingness to travel up to 75%
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Fluent English speaker
Additional Information
Work schedule:
Willingness to travel as required both domestically and internationally (up to 75%)
