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CSSC Back Office Engineer

Grundfos -
Apodaca, N. L.

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Información del empleo

Hace 9 días

Cualificaciones

Apoyo en ventas
Experiencia en ventas
Servicio al cliente
Inglés
Licenciatura

Descripción completa del empleo

Are you passionate about combining technical engineering expertise with exceptional customer service to deliver world-class pumping solutions? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new CSSC Applications Engineer, you will be providing advanced technical support and application engineering for pump and controls systems, partnering with customers and sales teams to deliver tailored solutions that meet complex specifications. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Customer Sales & Service Center (CSSC) team, you'll create impact by Delivering expert technical guidance and engineered solutions that help customers solve their most challenging pumping applications while driving a seamless sales experience..

Your main responsibilities include:

Provide advanced technical support for pump and controls applications, including reviewing specifications, preparing bids, proposals, submittals, and compliance statements
Support the Grundfos sales team by building strong customer relationships, selecting the right products, and ensuring a smooth end-to-end sales process
Respond to customer inquiries on pricing, product selection, and deliveries via phone, email, and live chat, documenting all interactions in the CRM system
Deliver value engineering recommendations and aftermarket parts support, guiding customers through responsible product installation
Provide technical coaching to team members and customers on pumping technology and Grundfos products
Communicate customer feedback for product development and process improvement across departments

What makes you a great fit

Above all, you are a technically strong applications engineer with a customer-first mindset, capable of translating complex pump and controls specifications into winning proposals while thriving in a fast-paced, multi-channel service environment. We would also imagine that you have:

Bachelor's degree in Engineering (Mechanical, Electrical, or Electronics preferred) or equivalent technical discipline, or equivalent experience in a technical role within the pump industry
3-4 years of experience in application engineering, technical sales support, or a related technical customer-facing role
Strong mechanical and electrical aptitude with the ability to review technical specifications and prepare bid proposals for pumps and controls
Excellent written and verbal communication skills with the ability to engage both technical and non-technical audiences
Experience with controls and control systems
Familiarity with CRM platforms and managing customer interactions across multiple channels
Ability to train engineers and customers on pumping technology and products

Why you will love working here

We care! Day to day, you can look forward to:

A working environment built around your needs, with flexible hours, home working opportunities and parental support.
Annual bonuses, health insurance and a strong focus on well-being activities.
Three days' additional paid leave for volunteering in your community.
Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.

Please be advised that ONLY resumes submitted in English will be considered during the screening process for the role. All applicants are required to submit their application in English to ensure efficient review of all qualifications and experiences relevant to the position. We appreciate your cooperation and would like to thank you for considering a career at Grundfos.

We look forward to hearing from you.

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electrical engineer. empleos en monterrey, nle

CSSC Back Office Engineer

AP & AR Intern

Cybersecurity Project Manager

Application Development Engineer | MOLYKOTE® Specialty Lubricants

Functional Safety Engineer

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Functional Safety Systems Integration Engineer

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Firmware Engineering / Embedded Systems Intern (Apodaca, N.L.)

Applications Engineer

Mechanical Manager

Customer Quality Manager

Supervisor Production

Design Intern

Associate CSSC Back Office Engineer

Manufacturing Manager

Hardware/Electronics Engineering Intern

Production Supervisor

(CEN) PRODUCT DEPLOYMENT INTERN

Quiero recibir la alerta de empleo más reciente para electrical engineer. en monterrey, nle

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