18 publicaciones de empleo destacadas en dhl (¡Están contratando!)

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Becario de almacén
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Auxiliar Operativo de Patio
DHL —Cuautitlán Izcalli, Méx.
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Chófer con Licencia Federal
DHL —Cuautitlán Izcalli, Méx.
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Charter Operations Manager

DHL -
Ciudad de México, CDMX

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Información del empleo

Hace 8 días

Cualificaciones

Bilingüe
Administración de personal
Plurilingüe
Servicio al cliente
Experiencia en logística
Inglés
Microsoft Office
Manejo de grupos
Negocios
Liderazgo

Descripción completa del empleo

Role Title: Charter Operations Manager

RCS Grade: J

Location: Latin America (preferred location Mexico)

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Global Forwarding we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.

Position Overview:

We are seeking a highly motivated and results-driven Charter Operations Manager to oversee and manage all aspects of charter operations. This role is responsible for ensuring exceptional client satisfaction, strict adherence to company policies, and maximizing profitability. The candidate needs to work well in a team environment, supporting colleagues in various global locations. A good understanding of airfreight rules and regulations is a must and understanding the chartering of aircraft is certainly welcome. The successful candidate will lead operational activities in the region as well as globally, ensuring efficient execution and continuous improvement across all charter services.

Principal accountabilities:

Manage day-to-day charter operations, ensuring seamless coordination and execution of all flights and services
Delivering outstanding client experiences by maintaining high service standards and responding proactively to client needs
Negotiate with Airlines/Suppliers on contractual/business arrangements according to corporate policy and local regulatory requirements
Work closely with Heads of other departments/business units to generate business leads
Ensure compliance with all company policies, regulatory requirements, and operational procedures
Cooperate with a team of charter operations professionals, providing assistance and support
Optimize operational efficiency to maximize profitability while maintaining service quality
Coordinate with internal stakeholders (sales, network planning, finance) and external partners (airlines, brokers, service providers)
Monitor operational performance metrics and implement improvements where needed
Identify opportunities for process optimization, cost savings, and revenue growth
Manage risk and resolve operational issues quickly and effectively
Prepare operational reports and provide insights to senior leadership

Qualifications and Experience

Degree in Business Administration, or a related field (preferred)
Proven experience in charter operations, aviation logistics, or a similar role
Strong leadership and team management experience
In-depth understanding of aviation regulations and best operational practices
Excellent customer service and stakeholder management skills
Strong analytical and problem-solving abilities
Ability to work under pressure and manage multiple priorities in a fast-paced environment
Bilingual in Spanish and English
Proficiency in operational systems and Microsoft Office tools

Key Skills

Leadership & Team Development
Customer Focus & Relationship Management
Operational Excellence
Excellent Product Knowledge
Financial & Commercial Acumen
Decision-Making & Problem-Solving
Good communication and interpersonal skills

What We Offer

Competitive salary and performance-based incentives
Opportunities for career growth and professional development
Dynamic and collaborative work environment
Exposure to global charter operations

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