The Stellantis Quality organization is currently seeking a solutions-oriented Warranty Analysis Technician to join the Quality team at the Stellantis Toluca Parts Distribution Center in Toluca Mexico. The Warranty Analysis Technician is responsible for performing complete teardown analyses and testing in accordance with written instructions and established test procedures. This position requires the ability to understand component functionality and apply proven technical expertise to identify the root cause of failures. The ideal candidate will be a high-energy, hands-on individual with experience working cross-functionally and possess a broad understanding of the automotive engineering, manufacturing, and quality landscape. Additionally, this individual must demonstrate unquestioned integrity. As this is a highly visible role, candidates must always conduct themselves in a professional manner.
Job responsibilities include, but are not limited to, assembling, installing, removing, disassembling, repairing, and evaluating components and related parts. The position may also require performing fabrication duties as operationally needed. The technician will set up and operate test equipment on warranty-returned components to evaluate functionality, performance, and other operating characteristics based on customer complaint data and observations, following standard test procedures. Analysis activities include conducting dealership interviews, utilizing corporate data systems, collaborating with suppliers regarding their testing procedures, reviewing corporate systems such as QNA and DIPAP, and assessing related repair information to determine the appropriate course of action for identifying the root cause of the complaint or failure. The technician is responsible for documenting daily findings and root cause analysis results within the Part Return Analysis System (PRAS), maintaining the cleanliness of the work area and equipment, and assisting with special assignments as required.
Requirements:
Basic Qualifications:
Engineering graduate
At least 3 years of experience
English proficiency
- TESDA NC II Certification
- Strong verbal, written, and record-keeping skills required.
- Proficiency with computer applications (Windows-based software) and digital camera operation.
- Positive attitude with strong teamwork and customer service skills.
- Experience using hand tools, bench tools, machine tools, and welding equipment.
- Experience systematically disassembling and analyzing components and assemblies to determine root cause.
- Ability to test and diagnose electrical components, including relays, solenoids, switches, and similar devices.
- Ability to work effectively in a diverse team environment to address component issues as required.
- Must be a team player and willing to support other component areas as business needs require.
- Must have powertrain/drivetrain experience with disassembly and analyzing failed transmissions (Automatic and Manual), Engines, Transfer Cases, Axles and related components
- Ability to operate a Hi-Lo/forklift and stacker.
- Fluent in both Spanish and English, with strong verbal and written communication skills.
- Valid Passport for international travel.
Preferred Qualifications:
- TESDA NC III Certification
- Possess general vehicle operating knowledge with all vehicle components
- All candidates will be required to produce documents at time of interview
Posibles certificaciones
Mexico's official workforce competency system is administered through CONOCER (Consejo Nacional de Normalización y Certificación de Competencias Laborales) under the Mexican government. These certifications validate occupational skills against national competency standards and are recognized by employers throughout Mexico. Automotive service and repair competencies may be certified through authorized evaluation and certification centers.
- ASE Certifications (Automotive Service Excellence)
Although ASE is a U.S.-based certification program, it is increasingly recognized within Mexico, particularly by:
- OEM dealerships
- Global supplier networks
- Fleet maintenance organizations
- Technical training institutions
- Mexican Automotive Industry Certifications
Several industry organizations provide technician certification programs, including:
- Asociación Mexicana para la Profesionalización del Sector Automotriz de Servicios (AMPSAS)
- Confederación Nacional de Talleres (CNT)
- OEM-specific technician certification programs offered by manufacturers such as Stellantis, GM, Ford, Volkswagen, Nissan, Toyota, and others.
The AMPSAS/CNT certification system includes multiple certification levels for automotive technicians and service facilities. [certificac...ral.gob.mx]
- OEM (Manufacturer) Certifications
Many dealership technicians in Mexico obtain manufacturer-specific certifications, including:
- Stellantis Technician Certification
- GM Certified Service Technician
- Ford Technical Training Certification
- Volkswagen Academy Certification
- Nissan Technical Specialist Programs
- Toyota Technical Education Network (T-TEN equivalent programs)
