Position Overview
Infovista is seeking a commercially driven and customer-focused Renewals Executive to support customers across LATAM/CALA & USA.
The successful candidate will own and manage the end-to-end renewals lifecycle for a portfolio of software maintenance, subscription, SaaS, and support contracts. This role requires strong commercial negotiation skills, forecasting discipline, customer engagement capabilities, and the ability to work cross-functionally with Sales, Finance, Legal, Operations, Support, Professional Services, and Channel teams.
The role also requires close collaboration with customer procurement organizations, including managing regional business requirements, contract processes, customer portals, and renewal governance across multiple countries and business cultures throughout the Americas.
Key Responsibilities
- Renewals Management & Commercial Execution
- Own and manage the complete renewals lifecycle for assigned customers across LATAM/CALA & USA.
- Drive on-time renewals execution from quotation through contract close and booking.
- Achieve assigned renewal targets for bookings, revenue retention, and customer retention.
- Maintain accurate renewal pipeline management and 90–120 day forecasting visibility.
- Engage proactively with customers, procurement teams, resellers, and partners to resolve commercial, operational, or contractual blockers ahead of expiration.
- Lead renewal pricing, term negotiations, amendments, co-terming, and commercial discussions aligned with Infovista policies and business objectives.
- Identify upsell and cross-sell opportunities in partnership with Sales and Customer Success teams.
- Conduct Quarterly Business Reviews (QBRs) with customers to review contract status, support alignment, customer priorities, risks, renewal planning, and growth opportunities.
- Provide management with clear visibility into risks, attrition exposure, renewal status, and forecast accuracy.
Procurement & Contract Management
- Work closely with customer procurement organizations to align renewals with customer budgeting, purchasing, and approval cycles.
- Support contract negotiations, redlines, Statements of Work (SOWs), amendments, and Master Service Agreements (MSAs) in collaboration with internal Legal and Operations teams.
- Maintain understanding of Infovista commercial policies, maintenance/support frameworks, entitlement structures, and contractual governance.
- Coordinate with Deal Desk, Contracts, Finance, Licensing Operations, and Sales Operations to ensure quotes, subscriptions, contracts, and entitlements remain accurate and aligned.
Customer & Regional Operations Support
- Support translation and communication of customer-facing documents from Spanish to English and English to Spanish as required.
- Maintain centralized and secure records of customer portals, renewal trackers, procurement processes, key contacts, access requirements, and regional operational data.
- Generate, maintain, and continuously update the CALA Renewals Playbook, documenting customer-specific business processes, procurement workflows, renewal timelines, invoicing requirements, and operational best practices.
- Ensure customer operational data remains current, organized, and aligned across internal systems and teams.
Operational Excellence & Forecasting
- Maintain accurate data integrity across Salesforce CRM and internal commercial systems.
- Ensure renewal opportunities, forecasting data, contracts, subscriptions, and customer information remain current and accurate.
- Analyze renewal trends, customer risks, and operational gaps to improve retention and forecasting accuracy.
- Support process improvement initiatives, renewal governance, operational efficiencies, and best-practice development across the Americas Renewals organization.
Required Skills & Experience
- 3+ years of experience in Renewals, Customer Success, Account Management, Sales Operations, or customer-facing commercial roles within a technology or SaaS environment.
- Proven experience managing software maintenance, SaaS, subscription, or support renewals.
- Strong commercial negotiation skills with demonstrated success achieving renewal and retention targets.
- Strong understanding of forecasting principles, commercial governance, and customer procurement processes.
- Business-level fluency in English and Spanish is required.
Portuguese proficiency is considered an added benefit and strong plus point.
- Strong written and verbal communication skills with the ability to influence customers and internal stakeholders effectively.
- Experience working with Salesforce.com (SFDC), CRM systems, quoting tools, and commercial operations platforms.
- Strong organizational skills with high attention to detail and process discipline.
- Ability to manage multiple priorities in a fast-paced, cross-functional environment.
- Strong relationship-building skills and ability to work collaboratively across global teams.
- Understanding of LATAM regional business practices, procurement structures, invoicing processes, and cultural nuances is strongly preferred.
- Bachelor’s degree preferred or equivalent professional experience.
Key Competencies
- Strong ownership mentality and accountability for renewal outcomes.
- Commercially focused with strong negotiation and customer management capabilities.
- Highly organized, process-oriented, and operationally disciplined.
- Strong cross-functional collaboration and stakeholder management skills.
- Ability to proactively identify risks and drive resolution strategies.
- Adaptable and capable of operating effectively across diverse regional business environments.
