Customer Service
Position Purpose
Ensure customer satisfaction by effectively managing and following up on commercial and operational requirements, serving as the primary liaison between customers and internal departments. The position is responsible for coordinating customer demand, monitoring purchase orders, projects, deliveries, accounts receivable, and customer requirements while ensuring service, quality, and business profitability objectives are achieved.
Key Responsibilities
- Manage the commercial and operational relationship with assigned customers.
- Receive, review, and process customer purchase orders, forecasts, and changes in requirements.
- Monitor production schedules and deliveries, ensuring compliance with committed dates and quantities.
- Coordinate and support internal departments, including Production, Planning, Logistics, Quality, Engineering, Finance, and Purchasing, to meet customer requirements.
- Follow up on projects, new product launches, engineering changes, and transfers, ensuring effective communication among all stakeholders.
- Manage and communicate demand changes, supply risks, and potential operational impacts.
- Address and follow up on customer complaints, incidents, and special requests by coordinating corrective actions with the appropriate departments.
- Monitor customer service performance indicators, such as On-Time Delivery (OTD), order fulfillment, inventory levels, and customer satisfaction.
- Follow up on invoicing and accounts receivable for assigned accounts, ensuring timely payment collection and resolving commercial or administrative discrepancies.
- Prepare reports, presentations, and analyses related to sales, demand, inventory, and account performance.
- Participate in internal and customer meetings to review projects, results, action plans, and improvement opportunities.
- Maintain updated commercial and operational information in ERP systems and customer platforms.
Required Profile
Education:
- Bachelor’s degree in Business Administration, International Business, Industrial Engineering, International Trade, or a related field.
Experience: 3 to 5 years of experience in Customer Service positions within the automotive industry.
- Experience in manufacturing environments involving plastic injection molding, metal stamping, assembly, and welding processes.
- Experience managing OEM and/or Tier 1-2 customer accounts.
- Experience in project management, customer support, and accounts receivable follow-up.
Technical Knowledge
- Purchase order and customer release management.
- Demand planning and production follow-up.
- Automotive manufacturing processes.
- Inventory management and logistics.
- Performance metrics (OTD, Fill Rate, Forecast Accuracy, Backlog).
- ERP systems (SAP, Oracle, QAD, or similar).
- Understanding of automotive customer requirements.
- Intermediate to advanced Microsoft Excel skills.
Competencies
- Customer-oriented mindset.
- Effective communication and negotiation skills.
- Planning and organizational skills.
- Analytical thinking and problem-solving abilities.
- Strong sense of urgency.
- Teamwork and cross-functional collaboration.
- Proactive attitude and strong follow-up skills.
- Adaptability and ability to manage multiple projects simultaneously.
Languages: Intermediate to advanced English proficiency (required for communication with international customers and corporate teams).
Sueldo: A partir de $40,000.00 al mes
Lugar de trabajo: Empleo presencial
