20 publicaciones de empleo destacadas de automation lead en zapopan, jal (¡Están contratando!)

Administrator (Tools & Automation)
HCLTech —Guadalajara, Jal.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Onboarding Implementation Specialist
Nextiva —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Microsoft Office
- Presencial
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
2h
Staff Consulting Architect - Unified Storage & Data Infrastructure
Nutanix —Guadalajara, Jal.
- Tiempo completo
- Azure
- Administración de personal
- Informática
5h
Lead Automation Tester in JS
EPAM Systems, Inc. —Guadalajara, Jal.
- Inglés
- JavaScript
- Liderazgo
- Vacaciones adicionales o permisos con goce de sueldo
8d
Staff Consulting Architect - NC2-Flow
Nutanix —Guadalajara, Jal.
- Tiempo completo
- Azure
- Informática
- Inglés
5h
Senior Application Software Engineer
Oracle —Zapopan, Jal.
- Tiempo completo
- Oracle
- SQL
- Mejora continua
4h
Senior Endpoint Management & Application Packaging Expert (SCCM and MECM, Patching, AVD, PowerShell)
Infosys —Guadalajara, Jal.
- Azure
- Administración de personal
- Informática
Postulación rápida
Project Manager - Scrum Master
HCLTech —Guadalajara, Jal.
- Administración de personal
- Mejora continua
8d
Manufacturing Test Engineer
Tesla —Guadalajara, Jal.
- Informática
- Disponibilidad para viajar hasta un 50 %
- C++
Staff Consulting Architect - NDB
Nutanix —Guadalajara, Jal.
- Tiempo completo
- Azure
- Oracle
- Administración de personal
5h
Staff Consulting Architect - NKP
Nutanix —Guadalajara, Jal.
- Tiempo completo
- Azure
- Informática
- Inglés
5h
Lead Automation Tester in Java
EPAM Systems, Inc. —Guadalajara, Jal.
- Inglés
- Java
- JavaScript
- Vacaciones adicionales o permisos con goce de sueldo
7d
Test Engineer
Cisco Systems —Guadalajara, Jal.
- Tiempo completo
- Inglés
- Licenciatura
- Mejora continua
Full Stack Developer (Remote)
UST —Guadalajara, Jal.
- Home Office (Desde casa)
- Azure
- DevOps
- JavaScript
- Seguro de vida
Postulación rápida
5d
Platform Engineer
BONbLOC —Ladrón de Guevara, Jal.
- $65,000 a $75,000 por mes
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Mejora continua
- Python
Postulación rápida
1d
Oracle Database Administrator
Capgemini Sogeti —Guadalajara, Jal.
- Oracle
- Informática
- DevOps
Java Full Stack Engineer
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Oracle
- Administración de personal
- Java
14d
Automation Engineer Staff - Inventory Control
Plexus —Guadalajara, Jal.
- Inglés
- Capacidad analítica
- Licenciatura
Solution Assessment Technical Consultant
Inviso —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Azure
- Oracle
- Seguro de vida
- Programa de referidos
Postulación rápida
CRM Lead
Slice —Guadalajara, Jal.
- Home Office (Desde casa)
- Inglés
- HTML
- Vacaciones adicionales o permisos con goce de sueldo

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Administrator (Tools & Automation)

HCLTech -
Guadalajara, Jal.

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Información del empleo

Hace 8 días

Cualificaciones

Microsoft Powerpoint
Microsoft Word
ITIL Foundation
Microsoft Excel
Administración de personal
Gestión de incidentes
Gestión de servicios de TI
Análisis de datos
Mantenimiento
Microsoft Office
ServiceNow
Liderazgo
Habilidades de comunicación
Negociación

Descripción completa del empleo

Guadalajara, Jalisco
Job Summary

We are seeking a highly motivated and experienced Problem Manager to lead and mature the organization\'s Problem Management process in alignment with ITIL best practices. The Problem Manager will be responsible for identifying, analyzing, trending, and driving the resolution of recurring incidents and underlying root causes to improve service stability, reduce business impact, and enhance customer satisfaction. This role requires strong analytical capabilities, exceptional stakeholder management skills, expertise in ServiceNow, and the ability to communicate technical information effectively to both technical and non-technical audiences.

Key Responsibilities

PProblem Management Own and manage the end-to-end Problem Management lifecycle in accordance with ITIL best practices. Lead root cause analysis (RCA) efforts for major and recurring incidents. Facilitate problem review meetings and coordinate cross-functional teams to identify and eliminate underlying causes of incidents. Track and report on problem records, known errors, corrective actions, and permanent fixes. Ensure timely creation, assignment, tracking, and closure of problem records. Monitor the effectiveness of implemented corrective actions and preventive measures. Trend Analysis & Service Improvement Perform detailed trend analysis of incidents, outages, and recurring service disruptions. Identify patterns and systemic issues affecting service availability and performance. Develop actionable recommendations to reduce incident volumes and improve service reliability. Drive continual service improvement initiatives through data-driven insights. Produce executive-level reporting and recommendations based on problem trends and operational metrics. ServiceNow Administration & Reporting Leverage ServiceNow Problem Management modules to manage and track problem records. Develop and maintain ServiceNow reports, dashboards, scorecards, and reporting templates. Monitor KPIs and metrics related to incident reduction, problem resolution, and service improvement. Ensure data quality and accuracy within ServiceNow records and reporting. Stakeholder Management & Communication Act as the central point of coordination between technical teams, support organizations, vendors, and business stakeholders. Present findings, trends, root causes, and service improvement recommendations to leadership and customer stakeholders. Translate complex technical issues into clear, concise business-oriented communications. Foster collaboration across teams to drive ownership and accountability for corrective actions. Provide regular updates to leadership on problem management activities and outcomes. Governance & Process Compliance Ensure adherence to Problem Management policies, processes, and ITIL standards. Promote best practices and continuous process improvements across IT operations. Support audits and compliance activities related to Problem Management processes. Collaborate with Incident, Change, and Service Management teams to improve overall operational effectiveness.

Skill Requirements

ITIL v3 Foundation or ITIL 4 Foundation Certification. Minimum 3 years of relevant experience in Problem Management within a large-scale IT environment. Strong hands-on experience with ServiceNow, including: Report development Dashboard creation Template development and maintenance Problem Management workflows Demonstrated expertise in incident trend analysis, root cause analysis, and continual service improvement. Strong understanding of IT Service Management (ITSM) principles and ITIL processes.

Other Requirements

Required Skills & Competencies Technical Skills ServiceNow reporting, dashboards, and workflow management. Root Cause Analysis (5 Whys, Fishbone, Fault Tree Analysis, etc.). Data analysis and trend identification. Knowledge of Incident, Problem, Change, and Major Incident Management processes. Advanced proficiency in Microsoft Office Suite, particularly: Microsoft Excel Microsoft PowerPoint Microsoft Word Leadership & Interpersonal Skills Exceptional servant leadership capabilities. Strong collaboration, facilitation, negotiation, and influencing skills. Ability to build strong relationships across technical and business teams. Strong customer-service orientation and focus on business outcomes. Self-motivated, energetic, and results-driven professional with a strong work ethic. Communication Skills Excellent written and verbal communication skills. Ability to communicate effectively with executive leadership and technical teams. Capability to translate technical concepts and remediation activities into business-friendly language for non-technical stakeholders. Personal Attributes Strong analytical and problem-solving abilities. Detail-oriented with the ability to manage multiple priorities. Quick learner with the ability to rapidly understand new technologies, processes, and business environments. Continuous improvement mindset with a passion for operational excellence. Preferred Qualifications

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automation lead empleos en zapopan, jal

Administrator (Tools & Automation)

Onboarding Implementation Specialist

Staff Consulting Architect - Unified Storage & Data Infrastructure

Lead Automation Tester in JS

Staff Consulting Architect - NC2-Flow

Senior Application Software Engineer

Senior Endpoint Management & Application Packaging Expert (SCCM and MECM, Patching, AVD, PowerShell)

Project Manager - Scrum Master

Manufacturing Test Engineer

Staff Consulting Architect - NDB

Staff Consulting Architect - NKP

Lead Automation Tester in Java

Test Engineer

Full Stack Developer (Remote)

Platform Engineer

Oracle Database Administrator

Java Full Stack Engineer

Automation Engineer Staff - Inventory Control

Solution Assessment Technical Consultant

CRM Lead

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