20 publicaciones de empleo destacadas de asset resolution en cuauhtémoc cdmx (¡Están contratando!)

Customer Technical Services Analyst
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
6d
Specialist, Customer Operations - Financial Services (Trilingual)
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Servicio al cliente
Manager, Product Integration
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
8d
Senior Analyst, Deal Management
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Administración de personal
- Inglés
5d
Manager - Property Systems
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Sin título de educación superior
Mgr., IT Provider, Global
Olympus —Nápoles, CDMX
- Administración de personal
- Servicio al cliente
- Inglés
- Seguro dental
- Permiso de maternidad y paternidad
Global Account Manager
Wesco —Tlalnepantla, Méx.
- Tiempo completo
- CRM software
- Administración de personal
- Disponibilidad para viajar hasta un 50 %
Senior Lifecycle Counsel, International
Justworks —Ciudad de México, CDMX
- $1,903,000 a $2,455,000 por año
- Administración de personal
- Inglés
- Disponible para viajar
- Programa de bienestar
Postulación rápida
CSR III - IAA
Solera —Coyoacán, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Bachillerato
1d
Technical Support Engineer | Networking Solutions
Teltonika —Ciudad de México, CDMX
- Incluye fines de semana
- Inglés
- Linux
- Presencial
Postulación rápida
Business Development Retail Manager
PayJoy —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
- Seguro dental
- Seguro de la vista
Automotive test analyst
Cognizant —Colonia Polanco, CDMX
- Tiempo completo
- Inglés
- Mejora continua
- Disponible para viajar
7d
CBS Credit To Cash Analyst
Colgate-Palmolive —Ciudad de México, CDMX
- Inglés
- Licenciatura
- Negocios
Analyst Health & Anomaly Detection, Americas
CHEP —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Salesforce
- Mejora continua
- Gestión de venta al por menor
Manager, GBS - Foundations
Kraft Heinz Company —Ciudad de México, CDMX
- Oracle
- Administración de personal
- ERP systems
15h
CyberSecurity Data Protection Analyst
Ford Motor Company —Naucalpan, Méx.
- AutoCAD
- Microsoft Excel
- Administración de personal
8d
Pipeline Analyst
NDT Global —Crédito Constructor, CDMX
- Microsoft Excel
- Inglés
Postulación rápida
OTA Automotive test analyst
Cognizant —Colonia Polanco, CDMX
- Tiempo completo
- Inglés
- Disponible para viajar
- Python
9d
Senior Manager, Physical Security
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
- Inglés
- Primeros auxilios
2d
Procurement Operations Specialist
SERVICIOS PORTUARIOS SA DE CV —Colonia Florida, CDMX
- $35,000 a $42,000 por mes
- Tiempo completo
- ERP systems
- Inglés
- Seguro de vida
Postulación rápida

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Customer Technical Services Analyst

Mastercard -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 6 días

Cualificaciones

Jira
Telefonía
Microsoft Excel
Avaya
Plurilingüe
Inglés
Seguridad informática
B2B
Seguridad
ServiceNow
Atención al cliente
Debugging

Descripción completa del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Technical Services Analyst

Overview
The Customer Technical Services Analyst of MC's main objective is to ensure compliance with the SLA's service levels agreed with our customers as well as achieve high levels of satisfaction over the entire service life cycle by getting involved and contributing in processes that can range from the design of new solutions, going through tasks related to the operation and administrative issues to continuous improvement processes. They are highly trained professionals, equipped with advanced tools with in order to achieve greater operational efficiency.
Professional Skills

Exhibits general knowledge of MasterCard business processes, systems, products, customers and how they impact own area of work.
Takes initiative and accountability for unforeseen delays and obstacles, openly communicates situation and adjusts resources to leverage each other’s strengths.
Exhibits a high level of interest in global business trends and their impact on local businesses.
Exhibits effective oral, written and non-verbal communications with stakeholders within MasterCard and delivers high quality work, in Spanish and English.

Customer Management

Ensure handovers are adequate to maintain customer satisfaction and performance targets.
Telephone calls to be answered within set targets.
Demonstrate and understand the importance of our customer’s services and owner every enquiry, request or problem.
Capability to lead with complex situations in a professional manner with empathy and provide the best customer’s experience.
Appropriately identification of improvement points.

Responsibilities

Intakes and documents detailed and accurate information on customer issues, concerns, and requests for enhancements
Assists customers with completing service inquiries through research, suggests diagnoses using readily available tools, and provides business and operational knowledge to assist in technical and operational support
Clarifies customer inquiries regarding in-place documentations or presentations; may pull and review basic code as needed
Interacts directly with internal customers under supervision and according to established protocols
Collaborates with other team members to facilitate internal consultation process and to answer basic customer questions

About the role
In this client-facing position, you will:

Provide B2B support over 3 main channels: E-mail, Ticketing systems and phone.
Act as the first point of contact and resolution for all the Arcus client portfolio.
Properly escalate issues that might need input for internal support teams or vendors,
Create operations related reports based on client needs
Identify opportunities to improve Arcus product offering.
Take responsibility for continuous customer service improvement

All About You
The ideal candidate for this position should:

Have at least 2 years of experience in B2B Customer Support roles
Be familiarized with the current digital payment ecosystem in Mexico
Be completely fluent in English and Spanish
Have experience working with ticketing systems like; Jira, Service Now and Remedy.
Experience in managing and controlling controlling Telephony software, Avaya is a plus.

As Nice to have:

Contain certain experience with API debugging and testing apps like Postman and

Insomnia.

Intermediate or advance excel knowledge is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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asset resolution empleos en cuauhtémoc cdmx

Customer Technical Services Analyst

Specialist, Customer Operations - Financial Services (Trilingual)

Manager, Product Integration

Senior Analyst, Deal Management

Manager - Property Systems

Mgr., IT Provider, Global

Global Account Manager

Senior Lifecycle Counsel, International

CSR III - IAA

Technical Support Engineer | Networking Solutions

Business Development Retail Manager

Automotive test analyst

CBS Credit To Cash Analyst

Analyst Health & Anomaly Detection, Americas

Manager, GBS - Foundations

CyberSecurity Data Protection Analyst

Pipeline Analyst

OTA Automotive test analyst

Senior Manager, Physical Security

Procurement Operations Specialist

Quiero recibir la alerta de empleo más reciente para asset resolution en cuauhtémoc cdmx

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