20 publicaciones de empleo destacadas de it support en ecatepec, mex (¡Están contratando!)

Technical Support Analyst
Infor —Ciudad de México, CDMX
- ERP systems
- Experiencia en bases de datos
- SQL
Technical Support Engineer 2 (Mexico City)
Datadog —Ciudad de México, CDMX
- Incluye fines de semana
- Inglés
- Linux
- Plan de adquisición de acciones empresariales
Postulación rápida
Customer Support Technician
VusionGroup —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Inglés
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
Desktop Support
Cognizant —Colonia Polanco, CDMX
- Tiempo completo
Technical Support/ Mac and Windows «Advisor» Hybrid
Information Technologies Consultant Home S.A. de C.V. —Ciudad de México, CDMX
- Inglés
Product Support Analyst
Infor —Ciudad de México, CDMX
- Oracle
- ERP systems
- Experiencia en bases de datos
Ocean Customer Experience Specialist
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
- Permiso de maternidad y paternidad
12d
Support Engineering Specialist
Hewlett Packard Enterprise —Ciudad de México, CDMX
- Tiempo completo
- DevOps
- Inglés
- Maestría
Gestor de Requerimientos
DXC Technology —Ciudad de México, CDMX
- Tiempo completo
- Español
- Administración de personal
- Servicio al cliente
9d
Support Engineer L2 - Microsoft Dynamics 365
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Azure
- Administración de personal
Partner Support Specialist
FeverUp —Ciudad de México, CDMX
- Inglés
- Mejora continua
- Capacitación
- Descuento de gimnasio
- Seguro de vida
Postulación rápida
Support Specialist L1, PMS
Shiji, US Inc. —Colonia Polanco, CDMX
- Incluye fines de semana
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
Postulación rápida
5d
Application Support Specialist
ISS —Naucalpan, Méx.
- Tiempo completo
- Inglés
- Desarrollo de software
6d
Customer Experience Specialist
Clipboard —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Servicio al cliente
- Salesforce
- Inglés
Technology Coordinator, Mexico City
Ennismore —Ciudad de México, CDMX
- Tiempo completo
- Disponible para viajar
Postulación rápida
IT Specialist,SAP S/4HANA SD (OTC) Consultant
DSV —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- ERP systems
6d
Associate Specialist, Product Operations-3
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Salesforce
Bilingual Contact Center Representative
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Word
- Microsoft Excel
- Permiso de maternidad y paternidad
5d
Incident Management Specialist
Zebra Technologies —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Maestría
Service Desk Analyst
SoftwareONE —Ciudad de México, CDMX
- Tiempo completo
- Informática

Quiero recibir la alerta de empleo más reciente para it support en ecatepec, mex

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Technical Support Analyst

Infor -
Ciudad de México, CDMX

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Información del empleo

Cualificaciones

ERP systems
Experiencia en bases de datos
SQL
Atención al cliente
SaaS

Descripción completa del empleo

General information

Country

Mexico

City

Mexico City

Job ID

48642

Department

Customer Support

Experience Level

ENTRY_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

Infor are looking for a Technical Support Analyst who is passionate about delivering high-quality, customer-focused support. As part of our dynamic Global Support team, you will play a key role in resolving complex issues, supporting mission-critical applications, and ensuring our customers get the most out of their Infor solutions.

A Day in the Life Typically Includes:

Provide timely and accurate technical support to Infor customers via phone, email, and web channels.
Diagnose and troubleshoot software application issues, identifying root causes and proposing effective solutions.
Collaborate with internal teams—including Ramp’d, Cloud Operations, and Product Management—to drive resolution of customer-reported issues.
Manage and prioritize a queue of support cases while meeting SLAs and customer satisfaction targets.
Create and maintain internal knowledgebase articles, FAQs, and technical documentation.
Act as a customer advocate by sharing feedback and insights with cross-functional teams to influence product improvements.
Participate in product training and continuous learning to stay current with Infor technologies and industry trends.

Basic Qualifications:

Academic background in Engineering, Information Technology, Computer Science, or related technical fields.
Analytical and problem-solving skills, with the ability to investigate technical issues and communicate findings clearly to non-technical users.
Working knowledge of SQL and relational databases.
Ability to work effectively in a collaborative global team environment while managing responsibilities with minimal supervision.
Legal authorization to work permanently in Mexico for any employer without requiring a visa transfer or visa sponsorship.

Preferred Qualifications:

Exposure to application support or technical support environments, preferably within SaaS, ERP, or other enterprise software solutions.
Working knowledge of ITIL methodologies.

Location:

Montes Urales Norte 505, Lomas de Chapultepec, Miguel Hidalgo, 11000 Mexico City.
Work arrangement: Hybrid role, requiring 3 days per week in the office.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor.

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Quiero recibir la alerta de empleo más reciente para it support en ecatepec, mex

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