20 publicaciones de empleo destacadas de customer service reliability engineer en ciudad de méxico, dif (¡Están contratando!)

ROBOT PILOT - Customer Service
Keywords Studios —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Servicio al cliente
Postulación rápida
23h
Site Reliability Engineer
NielsenIQ —Ciudad de México, CDMX
- $35,000 a $40,000 por mes
- Tiempo completo
- Azure
- Administración de personal
- Informática
Postulación rápida
3d
Infrastructure & Observability Engineer
SoftwareOne —Polanco IV Sección, CDMX
- Tiempo completo
- Azure
- DevOps
- Mejora continua
Sharepoint Customer Engineer Bilingual (English and Spanish)
Concentrix —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Azure
- DevOps
9d
Software Engineer (Backend, Python) - Content Understanding
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- CAD
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Sr. Manager SRE (Individual Contributor)
Capital One —Ciudad de México, CDMX
- Correo electrónico
- Azure
- DevOps
- Java
Data Engineer (Azure) - Remote, Latin America
Bluelight Consulting —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Informática
- DevOps
Delivery Squad Manager
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- PMP
- Licenciatura
Lead Quality Engineer
Cognizant —Colonia Polanco, CDMX
- Tiempo completo
- Trabajo híbrido
- SQL
- JavaScript
Principal Associate SRE
Capital One —Ciudad de México, CDMX
- Correo electrónico
- Azure
- DevOps
- Java
Senior Storage and Backup Engineer
Sovos Compliance —Ciudad de México, CDMX
- Azure
- Informática
- Inglés
Postulación rápida
Senior Backend Engineer (Python) - Content Understanding
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Informática
- CAD
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Staff Software Engineer (Backend) - Everand Core
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- CAD
- Capacitación
- Python
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
7d
Software Development Engineer, Digital Payments and Emerging Markets
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Licenciatura
- Desarrollo de software
AI DevOps Engineer
Ingersoll Rand —Ciudad de México, CDMX
- Microsoft Excel
- Azure
- Informática
Senior Infrastructure & Observability Engineer
SoftwareOne —Polanco IV Sección, CDMX
- Tiempo completo
- Azure
- Administración de personal
- DevOps
Software Development Engineer, Amazon Devices Experience Technology (DeXT)
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Experiencia en ventas
- Licenciatura
Software Development Engineer
Zillow.com —Ciudad de México, CDMX
- Tiempo completo
- Disponible para viajar
- Desarrollo de software
Software Development Engineer, Digital and Emerging Markets Payments MX
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Licenciatura
- Desarrollo de software
14d
SRE Lead Design & Support Engineer
PepsiCo —Miguel Hidalgo, CDMX
- Azure
- Informática
- Java

Quiero recibir la alerta de empleo más reciente para customer service reliability engineer en ciudad de méxico, dif

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

ROBOT PILOT - Customer Service

Keywords Studios -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
Hace 23 horas

Cualificaciones

Servicio al cliente
Slack

Descripción completa del empleo

ABOUT THE ROLE:

We’re looking for Customer Support Agents to join our team and support the real-time monitoring and performance of our robots in the field. This role is critical to ensuring the reliability of our systems and delivering a high-quality experience to our customers. You’ll be on the front lines—watching for issues, diagnosing problems, and escalating when needed.

This role blends technical observation with clear communication. You’ll interact with internal escalation teams, helping ensure problems are spotted and addressed quickly.

KEY RESPONSIBILITIES:

System Monitoring: Actively monitor robot performance and system health through internal dashboards and monitoring tools

Issue Identification: Detect anomalies, errors, or performance concerns through observation or automated alerts

First-Level Troubleshooting: Investigate issues, apply known solutions, and attempt resolution where possible

Escalation: Document and escalate unresolved issues based on established workflows

Communication: Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack

Incident Logging: Accurately document incidents, including symptoms, actions taken, and resolution outcomes

Shift Handoffs: Maintain continuity across shifts through effective written updates and documentation

Customer Support: Evaluate and escalate external questions or concerns related to robot behavior or system status

This person will also provide phone support; warehouse crew members from where robot arms are located might call to ask for help,

WHO YOU ARE:

A strong communicator who can clearly explain what’s happening and what needs to be done
Observant, detail-oriented, and able to stay focused during repetitive tasks
Technically curious — you don’t need to be an engineer, but you’re comfortable using internal tools and asking good questions
Calm under pressure, especially when things break
Comfortable working independently and as part of a team, including across shifts

Requirements

Prior experience in a support, monitoring, or gaming environment is preferred
Excellent written and verbal communication skills
Strong critical thinking and problem-solving ability
Willingness to work assigned shift (including overnight/weekend where applicable)
Comfortable using Slack and learning internal monitoring systems
Operations run 24/7, so you can expect rotating shifts (morning, afternoon, and night).

Benefits

$10,500 gross (before taxes)
Law Benefits
2 days off

After 3 months:

Medical expenses insurance.

Saving funds.

Grocery tickets ($1,200)

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, Mexico

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

Postulación rápida

Refina tu búsqueda

customer service reliability engineer empleos en ciudad de méxico, dif

ROBOT PILOT - Customer Service

Site Reliability Engineer

Infrastructure & Observability Engineer

Sharepoint Customer Engineer Bilingual (English and Spanish)

Software Engineer (Backend, Python) - Content Understanding

Sr. Manager SRE (Individual Contributor)

Data Engineer (Azure) - Remote, Latin America

Delivery Squad Manager

Lead Quality Engineer

Principal Associate SRE

Senior Storage and Backup Engineer

Senior Backend Engineer (Python) - Content Understanding

Staff Software Engineer (Backend) - Everand Core

Software Development Engineer, Digital Payments and Emerging Markets

AI DevOps Engineer

Senior Infrastructure & Observability Engineer

Software Development Engineer, Amazon Devices Experience Technology (DeXT)

Software Development Engineer

Software Development Engineer, Digital and Emerging Markets Payments MX

SRE Lead Design & Support Engineer

Quiero recibir la alerta de empleo más reciente para customer service reliability engineer en ciudad de méxico, dif

Related Searches

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado