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Senior Workplace Engineer

FLSmidth, Inc. -
Monterrey, N. L.

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Información del empleo

Tiempo completo

Cualificaciones

Azure
Administración de personal
SCCM
Gestión de servicios de TI
Inglés
Microsoft Exchange
Capacitación
DNS
SharePoint
ServiceNow
Directorio activo
Gestión de identidades y accesos

Descripción completa del empleo

Job Description: Senior Workplace Engineer (L3 Support – Hybrid)

Role Overview

We are seeking a highly skilled Senior Workplace Engineer (L3 Support) to join our global Workplace Operations and Engineering team. This role is responsible for handling complex workplace and end-user issues, driving root cause resolution, and leading technical improvements, governance, and hardening initiatives across the workplace infrastructure.

The position plays a key role in stabilizing and evolving the workplace environment, actively contributing to projects, operational excellence, automation, and service improvements, while mentoring junior engineers.

This is a hybrid role, operating within an 8x5 support model and on-call rotation, with flexibility to support planned activities outside business hours for complex changes, maintenance, and project implementations.

Key Responsibilities

Provide L3 Workplace Administrator support, handling escalations from L2 and internal users and resolving complex and critical incidents
Perform deep technical troubleshooting and root cause analysis
Lead and coordinate major incident resolution, acting as technical authority on bridge calls
Design and implement workplace hardening measures, ensuring compliance with security standards and best practices
Proactively identify and propose workplace improvements, automation opportunities, optimization, and stability initiatives
Participate in and lead Workplace-related projects, including rollout, migration, transformation, and modernization activities
Review and execute complex operational changes in line with change management processes
Ensure proper administration, documentation, and governance of workplace configurations, standards, and operational procedures
Maintain strong organization and tracking of actions, risks, and deliverables, ensuring timely follow-up and closure
Coordinate effectively with multiple teams including security, cloud, networking, vendors, and business stakeholders
Provide technical mentorship, guidance, and training to L2 engineers and support teams
Contribute to runbooks, knowledge base, automation initiatives, and operational procedures enhancement

Working Model

Hybrid setup
8x5 working schedule aligned with business hours
On-call rotation schedule

Required Skills & Qualifications

Technical Skills

Expert-level knowledge of:
- Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive)
- Active Directory and Identity and Access Management (IAM) services
- Windows endpoint management
- SCCM and Intune Co-Management
- Enterprise printing and collaboration technologies
- Teams Rooms and meeting room technologies
- DNS and Group Policy fundamentals
Strong hands-on experience with:
- Microsoft 365 Admin Center
- SCCM & Intune / Microsoft Endpoint Manager
- Entra ID / Azure AD
- ServiceNow or similar ITSM platforms
- Enterprise printing management platforms such as uniFLOW
Strong capability in:
- End-to-end troubleshooting across multiple workplace domains
- Endpoint, authentication, and collaboration service troubleshooting
- Log analysis, client-side diagnostics, and service correlation
- Operational governance, documentation, and process improvement

Experience

7+ years of experience in Workplace Engineering / End User Services / IT Operations roles
Proven experience working at L3 level, handling complex enterprise environments and escalations
Experience with enterprise/global workplace environments
Experience in project delivery, workplace transformation, and modernization initiatives

Soft Skills

Strong analytical and problem-solving mindset
Excellent organizational and coordination skills, with the ability to manage multiple priorities
Strong ownership and accountability for services and deliverables
Effective communication and stakeholder management skills
Ability to mentor and develop junior team members
Proficiency in written and spoken English

Nice-to-Have

Microsoft Certifications or equivalent
Architecture design experience with global tools such as Active Directory, Microsoft 365, Intune, SCCM, uniFLOW, Entra ID
Experience working with global teams and external vendors

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

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