Job Description: Senior Workplace Engineer (L3 Support – Hybrid)
We are seeking a highly skilled Senior Workplace Engineer (L3 Support) to join our global Workplace Operations and Engineering team. This role is responsible for handling complex workplace and end-user issues, driving root cause resolution, and leading technical improvements, governance, and hardening initiatives across the workplace infrastructure.
The position plays a key role in stabilizing and evolving the workplace environment, actively contributing to projects, operational excellence, automation, and service improvements, while mentoring junior engineers.
This is a hybrid role, operating within an 8x5 support model and on-call rotation, with flexibility to support planned activities outside business hours for complex changes, maintenance, and project implementations.
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Provide L3 Workplace Administrator support, handling escalations from L2 and internal users and resolving complex and critical incidents
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Perform deep technical troubleshooting and root cause analysis
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Lead and coordinate major incident resolution, acting as technical authority on bridge calls
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Design and implement workplace hardening measures, ensuring compliance with security standards and best practices
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Proactively identify and propose workplace improvements, automation opportunities, optimization, and stability initiatives
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Participate in and lead Workplace-related projects, including rollout, migration, transformation, and modernization activities
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Review and execute complex operational changes in line with change management processes
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Ensure proper administration, documentation, and governance of workplace configurations, standards, and operational procedures
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Maintain strong organization and tracking of actions, risks, and deliverables, ensuring timely follow-up and closure
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Coordinate effectively with multiple teams including security, cloud, networking, vendors, and business stakeholders
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Provide technical mentorship, guidance, and training to L2 engineers and support teams
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Contribute to runbooks, knowledge base, automation initiatives, and operational procedures enhancement
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Hybrid setup
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8x5 working schedule aligned with business hours
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On-call rotation schedule
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Expert-level knowledge of:
- Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive)
- Active Directory and Identity and Access Management (IAM) services
- Windows endpoint management
- SCCM and Intune Co-Management
- Enterprise printing and collaboration technologies
- Teams Rooms and meeting room technologies
- DNS and Group Policy fundamentals
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Strong hands-on experience with:
- Microsoft 365 Admin Center
- SCCM & Intune / Microsoft Endpoint Manager
- Entra ID / Azure AD
- ServiceNow or similar ITSM platforms
- Enterprise printing management platforms such as uniFLOW
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Strong capability in:
- End-to-end troubleshooting across multiple workplace domains
- Endpoint, authentication, and collaboration service troubleshooting
- Log analysis, client-side diagnostics, and service correlation
- Operational governance, documentation, and process improvement
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7+ years of experience in Workplace Engineering / End User Services / IT Operations roles
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Proven experience working at L3 level, handling complex enterprise environments and escalations
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Experience with enterprise/global workplace environments
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Experience in project delivery, workplace transformation, and modernization initiatives
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Strong analytical and problem-solving mindset
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Excellent organizational and coordination skills, with the ability to manage multiple priorities
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Strong ownership and accountability for services and deliverables
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Effective communication and stakeholder management skills
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Ability to mentor and develop junior team members
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Proficiency in written and spoken English
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Microsoft Certifications or equivalent
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Architecture design experience with global tools such as Active Directory, Microsoft 365, Intune, SCCM, uniFLOW, Entra ID
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Experience working with global teams and external vendors
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
