20 publicaciones de empleo destacadas en international house (¡Están contratando!)

Customer Care Manager (LATAM)
Novibet —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Postulación rápida
Guest Concierge (Opc In House) Paradisus Cancún
Club by Melia —Benito Juárez, QRoo.
- Tiempo completo
- Inglés
- Habilidades de presentación
Postulación rápida
APM/PM/Sr PM GCS
Thermo Fisher Scientific —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
- Microsoft Office
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World Vision International —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Ingeniería
- Inglés
- Seguro de vida
Country Lead - Mexico
FeverUp —Ciudad de México, CDMX
- Administración de personal
- Experiencia en ventas
- Inglés
- Descuento de gimnasio
- Seguro de vida
Postulación rápida
3d
ASO (App store optimization) specialist, Part-time - Latam
IDT —Ciudad de México, CDMX
- Medio tiempo
- Trabajo híbrido
- Inglés
- Programa de referidos
Postulación rápida
Client Relation Rep
WSI —Moderna, Jal.
- Desde $1 por mes
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
13d
BOTTEGA VENETA Stock Associate, Monterrey
Bottega Veneta —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- Microsoft Outlook
- Habilidades de organización
13d
Commercial Executive – Aluminum & Scrap Industry (Bilingual)
Real Alloy —Industrial Fundidores, Coah.
- $45,000 a $55,000 por mes
- Tiempo completo
- Bilingüe
- Oracle
- Inglés
Postulación rápida
Textile Designer
BekaertDeslee —San Felipe Ixtacuixtla, Tlax.
- Inglés
- Microsoft Office
- Licenciatura
Corporate Coverage Mexico – Relationship Manager
BNP Paribas —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Talent Acquisition Analyst
Klar Technologies SA de CV SFP —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Licenciatura
- Psicología
Postulación rápida
2h
Recruiter - Mexico
Efficio Consulting —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Practicante Universitario-Back of the House (3 meses)
Marriott International, Inc —Playa del Carmen, QRoo.
- Tiempo completo
- Administración de personal
Legal Affairs Manager - Private Investment & Real Estate Group
matteria —Ciudad de México, CDMX
- Bilingüe
- Administración de personal
- Inglés
Postulación rápida
Senior Paralegal - Mexico
JumpCloud —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
Postulación rápida
3d
Store Manager - Mexico City, MX - Moliere El Palacio de Hierro
Fendi —Ciudad de México, CDMX
- Incluye fines de semana
- Administración de personal
- Experiencia en ventas
- Gestión de venta al por menor
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Asst Dir-Food & Beverage
Marriott International, Inc —Playa del Carmen, QRoo.
- Tiempo completo
- Bachillerato
- Servicio de alimentos y bebidas
- Liderazgo
Commercial Sales Support Specialist
Lennox International —Saltillo, Coah.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
Practicante Universitario-Front of The House (3 meses)
Marriott International, Inc —Playa del Carmen, QRoo.
- Tiempo completo
- Administración de personal

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Customer Care Manager (LATAM)

Novibet -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Microsoft Excel
Administración de personal
Plurilingüe
Inglés
Licenciatura
Mejora continua
Capacitación
Swift
Liderazgo

Descripción completa del empleo

Join Novibet as a Customer Care Manager and Drive Global Growth!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1300+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,300 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for

As a Customer Care Manager at Novibet, you'll ensure customer satisfaction by leading support teams, resolving complaints, and maintaining service quality standards. You will also analyze customer feedback to improve processes and build stronger customer relationships.

What you will work on

Strategically lead the development and implementation of customer operational management teams (in-house and outsourcing) for Spanish-speaking markets.
Oversee Spanish customer care teams across the LATAM region, managing daily workflows and ensuring operational efficiency.
Develop, coach, and mentor team members, fostering high performance, professional growth, and an inclusive team culture.
Act as a key point of escalation for complex customer issues, driving swift resolution to enhance satisfaction.
Design and execute strategies to improve customer service processes, satisfaction metrics (e.g. CSAT), and operational KPIs.
Monitor and analyze customer feedback and operational data to identify trends and drive continuous improvement.
Ensure seamless operation of customer support channels (email, chat, phone, social media).
Collaborate with cross-functional teams to align on service improvements and meet evolving customer needs.
Lead recruitment efforts, system/tool implementations, and policy development to establish high-performing customer service teams.

What you bring

BSc in Business Administration or in a relevant field would be an asset
3+ years of experience in customer management, preferably within contact center or customer operations.
Project management expertise, with a track record of successfully leading operational initiatives.
Proficiency in English and Spanish; additional languages (e.g., Greek) are a plus.
Strong leadership, coaching, and mentoring skills, with a focus on fostering an inclusive culture.
Excellent communication, organizational, and problem-solving abilities.
Analytical mindset with experience in data-driven decision-making and trend analysis.

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

Competitive Compensation: Attractive salary and bonus scheme
Top-Notch Equipment: All the tools you need for your role
Career Growth: Focused career development, performance management, and training opportunities
Inclusive Environment: A welcoming, international, and multicultural team
Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.

Postulación rápida

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