Company Profile:
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over 125 years ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
Job Description:
As a Commercial Sales Support Specialist, you will play an important role in helping our Mountain and Mid-West District Sales Team deliver a strong customer experience and win business across these regions. You’ll partner closely you’re your Commercial Territory Managers to support quotes, bids, orders, and follow-through that keep projects moving. This role offers a strong opportunity for someone who is detail-oriented, customer-focused, and interested in building a career path into commercial sales.
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Create and manage daily customer quotations with a high level of accuracy and responsiveness.
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Support plan-and-spec opportunities by coordinating with house accounts and helping move bids through the sales process.
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Enter and maintain orders while helping manage the delivery process to ensure customers receive timely, accurate support.
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Own and maintain the weekly bid schedule, helping the team stay organized and on deadline.
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Prioritize projects and communicate bid timelines clearly while coordinating responsibilities and priorities with Commercial Territory Managers.
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Manage quote follow-up activities, including weekly open quote reporting, CRM updates, and coordination with third-party vendors.
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Assist with credit and collection activities by partnering across teams to resolve issues and support smooth order processing.
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Help manage the order credit approval process to minimize delays and reduce past-due orders.
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Prepare and manage submittals and orders accurately, helping reduce manual overrides and improve order quality.
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Coordinate quotes and orders within established guidelines while supporting strong execution across the district.
Qualifications:
- Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.
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Strong English communication skills, both written and verbal.
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At least 1 year of related experience in sales support, customer service, operations, or a similar fast-paced environment.
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Ability to read blueprints
- Strong relationship-building, listening, persuasion, negotiation, and time-management skills.
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Working knowledge of sales principles and methods, including product positioning, customer engagement, and effective follow-through.
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A customer-first mindset, with the ability to understand needs, provide quality support, and build trust.
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Confidence communicating with internal partners, customers, and vendors in a clear and professional way.
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Industry or product knowledge is helpful, especially in HVAC, construction, manufacturing, or distribution environments.
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Proficiency with Microsoft Office and CRM tools, along with strong attention to detail and organization.
