20 publicaciones de empleo destacadas de operations team leader en ciudad de méxico (¡Están contratando!)

Collections Team Leader – Australian Market (Based in Mexico | Night Shift)
IPF Digital —Ciudad de México, CDMX
- Trabajo híbrido
- Administración de personal
- Salesforce
- Inglés
Services Senior Team leader - Resource Management
Baker Hughes —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Bachillerato
- Licenciatura
- Seguro de vida
Customer Service Senior Manager
Danone —Centro, CDMX
- $2,026 a $27,400 por mes
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
6d
Senior Global Total Rewards Operations & Project Manager
Adobe —Federal, CDMX
- $139,000 a $261,150 por año
- Tiempo completo
- Administración de personal
- Recursos humanos
- Habilidades de comunicación
Business Operations Associate
Aon Corporation —Cuauhtémoc, CDMX
- Microsoft Excel
- Administración de personal
- Licenciatura
1h
Administrative Operations Manager
Aon Corporation —Cuauhtémoc, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Servicio al cliente
6d
Operations Manager Full-Time | On-Site | Mexico City (CDMX)
Avantive Solutions —Miguel Hidalgo, CDMX
- Tiempo completo
- Administración de personal
- Liderazgo
- Administración del tiempo
Postulación rápida
Program Management Officer - Large Scale Strategic Programmes - Payment Operations (PMO)
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Administración de personal
- PMP
- Liderazgo
Start your early career at IFF Mexico!
International Flavors & Fragrances —Colonia Polanco, CDMX
- Tiempo completo
Analytics Operations Project Manager | Trailhead Content Activations and Outcomes Team
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- PMP
- Salesforce
- Permiso de maternidad y paternidad
11d
Talent Acquisition Team Lead
PPG —Miguel Hidalgo, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Licenciatura
- Seguro de vida
Postulación rápida
Installation Planning & Operations Coordinator
Kone —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
- Licenciatura
Digital Business Transformation & Capabilities Leader
American Express —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Servicios financieros
- Seguro dental
- Permiso de maternidad y paternidad
5d
Inside Sales Team Leader (Automation)
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Salesforce
4d
Talent Operations Associate, Americas
Checkout.com —Ciudad de México, CDMX
- $412,000 a $485,000 por año
- Tiempo completo
Postulación rápida
4d
Key Leader |Visual Merchandising OASIS COYOACAN
Lululemon —Ciudad de México, CDMX
- Incluye fines de semana
- Administración de personal
- Experiencia en ventas
- Bachillerato
10d
Hotel Manager, Sheraton Maria Isabel Mexico City Reforma
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Licenciatura
VP-Govt, Public & Reg Affairs
Moody's —Ciudad de México, CDMX
- $1,685,500 a $2,582,950 por año
- Tiempo completo
- Inglés
- Licenciatura
- Disponible para viajar
- Plan de adquisición de acciones empresariales
- Descuento de empleados
Channel Partner Operations Manager
Delinea —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Seguro de vida
Strategy & Consulting - Global Network - CFO - Finance Operations Transformation Manager
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Oracle

Quiero recibir la alerta de empleo más reciente para operations team leader en ciudad de méxico

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

operations team leader jobs near ciudad de méxico

Empleos de Senior Customer Service Representative en Colonia Lomas De Chapultepec, CDMX

Empleos de Senior Customer Service Representative en Ciudad De México

Empleos de Senior Data Analyst en Ciudad De México

Empleos de Marketing Digital en León, GTO.

Empleos de Digital Transformation Consultant en Ciudad De México

Empleos de Diseño Digital en León, GTO.

Empleos de Bimbo, Mercadotecnia Digital en Ciudad De México

Empleos de Marketing Digital en Jardines De San Miguelito, GTO.

Empleos de La Comer , Fresko, City Market Y Sumesa en Atizapán De Zaragoza, Méx.

Empleos de City Market Pilares en Ciudad De México

Empleos de Team Leader en Tultitlán, Méx.

Empleos de Market Research en Ciudad De México

Empleos de Content Operations en Ciudad De México

Empleos de Operations Associate en Toluca, Méx.

Empleos de Metalor Technologies Operations México, S A De en San Luis Potosí, S. L. P.

Empleos de Operations Associate en Ciudad De México

Empleos de People Operations Specialist en Ciudad De México

Empleos de Director Of Operations en Querétaro, QRO.

Empleos de Administration Manager en Monterrey, N. L.

Empleos de Community Manager en Querétaro, QRO.

Collections Team Leader – Australian Market (Based in Mexico | Night Shift)

IPF Digital -
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Cualificaciones

Administración de personal
Salesforce
Inglés
Administración del desempeño
Liderazgo
Experiencia en operaciones bancarias

Descripción completa del empleo

Who are we?

IPF Digital is a Financial Services company, part of IPF Group, and trades as Creditea in México and Credit24 in Australia. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions.

Our organizational purpose is to build a better world through financial inclusion, and we see the role Collections Team Leader as being critical in shaping and preserving our organizational culture that is centred around our purpose.

At IPF Digital, we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.

You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.

The role

Reporting to the Credit Risk Manager (with a functional reporting line to the Regional Collections Manager), the Collections Team Leader will lead and develop a team of Collections Specialists to deliver agreed collections outcomes. The role is responsible for the operational end-to-end management and control of the Collections process, covering Pre-Reminder, Reminder (0-64 DPD) and Collections stage (72+ DPD). Debt sale processes are excluded from this role's responsibility.

The responsibilities

Own and manage the end-to-end Collections process, including Pre-Reminder, Reminder (0-64 DPD) and Collections stage (72+ DPD), ensuring effective daily operation, task allocation and delivery against agreed collections targets such as POT, regularisation, roll rates, flow-forward and cash collected.
Maintain and monitor collections procedures, controls, policies and manuals, ensuring compliance, customer treatment standards, accurate records, audit readiness and timely corrective actions where control gaps or risks are identified.
Prepare, review and present daily and weekly collections reports for the team, including contact rates, productivity, quality, customer outcomes and portfolio trends; analyse results, identify issues and initiate data-driven process, system or strategy improvements where required.
Lead, coach and develop Collections Specialists through training, mentoring, quality reviews, one-to-one meetings, performance management, knowledge sharing and implementation of motivational or incentive schemes to improve team engagement and performance.
Ensure customers experiencing payment difficulties are handled with sensitivity and tact, acting as an escalation point for complex cases and supporting day-to-day collections activity where needed, including dialler activity, manual calls and payment arrangements.
Manage team capacity, attendance, coverage and FTE/budget inputs to ensure business continuity and efficient delivery of monthly targets.
Manage relationships and documentation requirements with external collections partners, outsourced reminder partners and system providers, and support new collections projects from testing through implementation and execution.
Perform other duties within the scope and responsibilities of the role, as directed by the Regional Collections Manager or Operations Manager.

Qualifications

Accreditation or certification in a Finance-related area
Financial Services diploma/Finance degree (highly desirable)
Fluent English (Business-level proficiency)

Knowledge

A sound understanding of debt collection and associated legal obligations
An understanding of the Bankruptcy Act; The National Consumer Credit Code (NCCP), The Debt Collection Guidelines; The Privacy Act and The Code of Banking Practice

Skills:

Superb phone manners
Be self-motivated and commercially minded
High attention to detail
Be methodical in your approach
Be results focused
Have high personal energy and enjoy a lively environment
Demonstrated ability to show active listening, effective questioning to build rapport and ongoing relationships
Employ a professional but firm negotiation style
Proactive and performance-driven nature
Independent problem-solving abilities and positive attitude
Ability to display a flexible approach to problem-solving issues whilst working within an established credit framework
Ability to work within an ambiguous environment and assist to create appropriate structure and processes

Experience

3+ years' experience in a debt recovery role
Management/leadership experience
A good understanding of how to talk to get the most out of customers
Knowledge of phone systems
Prior knowledge of working with Salesforce is encouraged
People management experience

Must live in Mexico City or metropolitan area like Estado de México.

What we can offer you

Attractive Salary
Bonuses
Additional benefits
Work with the best team in a startup environment.
Hybrid working model.
Night shift: from Sunday to Thursday // 5pm to 1am with a 1 hr lunch time
Uber ride home after your shift included as a benefit.
Work Leave Permissions additional to the law.
Work Life Balance Program with different initiatives.
Medical Attention and Psychological.
Self-care days
Additional benefits

Sounds good?

If your answer is yes, please attach your Resume in English.

Only short-listed candidates will be contacted. All short-listed candidates will be invited to do an initial online screening as part of the recruitment process.

IPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skills, and experiences within our workforce.

All employment will be based on merit, competence, performance, and business needs.

Postúlate ahora

Refina tu búsqueda

operations team leader empleos en ciudad de méxico

Collections Team Leader – Australian Market (Based in Mexico | Night Shift)

Services Senior Team leader - Resource Management

Customer Service Senior Manager

Senior Global Total Rewards Operations & Project Manager

Business Operations Associate

Administrative Operations Manager

Operations Manager Full-Time | On-Site | Mexico City (CDMX)

Program Management Officer - Large Scale Strategic Programmes - Payment Operations (PMO)

Start your early career at IFF Mexico!

Analytics Operations Project Manager | Trailhead Content Activations and Outcomes Team

Talent Acquisition Team Lead

Installation Planning & Operations Coordinator

Digital Business Transformation & Capabilities Leader

Inside Sales Team Leader (Automation)

Talent Operations Associate, Americas

Key Leader |Visual Merchandising OASIS COYOACAN

Hotel Manager, Sheraton Maria Isabel Mexico City Reforma

VP-Govt, Public & Reg Affairs

Channel Partner Operations Manager

Strategy & Consulting - Global Network - CFO - Finance Operations Transformation Manager

Quiero recibir la alerta de empleo más reciente para operations team leader en ciudad de méxico

Related Searches

Explorar empleos en más ubicaciones

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado