Operations Manager Full-Time | On-Site | Mexico City (CDMX)
Eligibility: Open to current Team Leads from all Avantive locations.
Position Overview
The Operations Manager is responsible for leading and developing Supervisors and their teams to consistently achieve operational and sales performance goals. This role requires a results-driven leader who can coach, motivate, and hold teams accountable while fostering a culture of high performance, continuous improvement, and operational excellence.
The ideal candidate demonstrates strong leadership, business acumen, analytical thinking, and the ability to make data-driven decisions in a fast-paced sales environment.
Minimum Qualifications
To be considered for this opportunity, applicants must meet all of the following requirements:
- Minimum of 2 years of experience as an AVS Operations Supervisor.
- Demonstrated experience supporting the Frontier Line of Business.
- No corrective actions within the last 6 months.
- No unjustified absences within the last 6 months.
- Consistently achieved or exceeded KPI goals during the last three fiscal months.
- Proven ability to lead high-performing teams while driving accountability and operational results.
Please note: Applications will only be considered from candidates who meet all of the minimum qualifications listed above.
For questions regarding eligibility, please contact your Operations Manager or Director.
Key Responsibilities
- Lead, develop, and inspire Supervisors and Agents by setting clear expectations and promoting a culture of accountability and performance.
- Maintain a strong floor presence by providing real-time coaching, guidance, and operational support.
- Drive daily execution with a strong sense of urgency while ensuring operational objectives are achieved.
- Conduct weekly team meetings to review performance, communicate business updates, identify opportunities, and reinforce operational priorities.
- Complete regular coaching and performance evaluations, providing timely, actionable feedback to improve individual and team performance.
- Monitor key operational metrics, including attendance, productivity, quality, sales performance, PTO, and other critical KPIs.
- Prepare and present weekly business reviews and performance reports to senior leadership.
- Analyze performance trends and develop strategic action plans to improve team results.
- Partner with cross-functional departments to remove operational barriers and improve overall business performance.
- Foster a positive, high-performance culture through recognition, coaching, and consistent leadership.
Preferred Leadership Competencies
Successful candidates will demonstrate:
- Exceptional leadership and people development skills.
- Strong analytical and problem-solving abilities.
- Excellent communication and presentation skills.
- High level of accountability and ownership.
- Ability to influence, coach, and motivate leaders and teams.
- Strong organizational and time management skills.
- Ability to make sound business decisions using data and operational insights.
Application Timeline
- Application Deadline: Friday, August 7
- Interview Process: Week of August 10
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
