20 publicaciones de empleo destacadas de automation lead en zapopan, jal (¡Están contratando!)

Administrator (Tools & Automation)
HCLTech —Guadalajara, Jal.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Senior Infrastructure Architect — Enterprise Observability and Automation
HP —Tlaquepaque, Jal.
- Tiempo completo
- Azure
- Informática
- Licenciatura
Maintenance Automation Engineer
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Mantenimiento
- Inglés
- Controlador Lógico Programable
- Seguro de vida
4d
Automation Process Engineer
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- AutoCAD
- Inglés
- Ensamblaje
23h
Onboarding Implementation Specialist
Nextiva —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Presencial
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
5d
Automation Technician
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Diagramas
- Ensamblaje
- C++
6d
Trade Show Specialist
Sims Limited —Guadalajara, Jal.
- $35,000 a $40,000 por mes
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
- Seguro de vida
Postulación rápida
Lead Cloud Software Development Engineer with uArch Expertise- Temporary Position
Intel —Guadalajara, Jal.
- Tiempo completo
- Azure
- Análisis de datos
- Inglés
3d
Senior Financial Analyst Large Format FP&A
HP —Tlaquepaque, Jal.
- $147,200 a $223,100 por año
- Tiempo completo
- Administración de personal
- Licenciatura
- Negocios
- Seguro de vida
System Administrator
Insulet Corporation —Guadalajara, Jal.
- Tiempo completo
- Mantenimiento
- Licenciatura
- Sin título de educación superior
Senior ServiceNow Platform Engineer, AI and Automation
Cummins Inc. —Guadalajara, Jal.
- Informática
- JavaScript
- Sin título de educación superior
23h
Director of Engineering - Shared Applications
Deluxe Media —Guadalajara, Jal.
- Tiempo completo
- Java
- Mejora continua
- JavaScript
- Seguro dental
- Seguro de la vista
Design Engineer
Eaton —Zapopan, Jal.
- Administración de personal
- CAD
- ERP systems
11d
Project Manager - Scrum Master
HCLTech —Guadalajara, Jal.
- Administración de personal
- Mejora continua
14d
IT Systems & AI Automation Engineer
Molina Insurance Group —Zapopan, Jal.
- Desde $25,000 por mes
- Tiempo completo
- Administración de personal
- Informática
- Servicio al cliente
Postulación rápida
Lead Quality Engineer
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- DevOps
- Gestión de venta al por menor
Firmware Validation Engineer (Remote)
UST —Guadalajara, Jal.
- Home Office (Desde casa)
- DevOps
- SQL
- C++
- Seguro de vida
Postulación rápida
9d
Lead Site Reliability Engineer (SRE)
EPAM Systems, Inc. —Guadalajara, Jal.
- Azure
- DevOps
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Manufacturing Test Engineer
Tesla —Guadalajara, Jal.
- Informática
- Disponibilidad para viajar hasta un 50 %
- C++
Senior Network Engineer
Luxoft —Guadalajara, Jal.
- Azure
- Inglés
- Python
1d

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Administrator (Tools & Automation)

HCLTech -
Guadalajara, Jal.

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Información del empleo

Hace 14 días

Cualificaciones

Microsoft Powerpoint
Microsoft Word
ITIL Foundation
Microsoft Excel
Administración de personal
Gestión de incidentes
Gestión de servicios de TI
Análisis de datos
Mantenimiento
Microsoft Office
ServiceNow
Liderazgo
Habilidades de comunicación
Negociación

Descripción completa del empleo

Guadalajara, Jalisco
Job Summary

We are seeking a highly motivated and experienced Problem Manager to lead and mature the organization\'s Problem Management process in alignment with ITIL best practices. The Problem Manager will be responsible for identifying, analyzing, trending, and driving the resolution of recurring incidents and underlying root causes to improve service stability, reduce business impact, and enhance customer satisfaction. This role requires strong analytical capabilities, exceptional stakeholder management skills, expertise in ServiceNow, and the ability to communicate technical information effectively to both technical and non-technical audiences.

Key Responsibilities

PProblem Management Own and manage the end-to-end Problem Management lifecycle in accordance with ITIL best practices. Lead root cause analysis (RCA) efforts for major and recurring incidents. Facilitate problem review meetings and coordinate cross-functional teams to identify and eliminate underlying causes of incidents. Track and report on problem records, known errors, corrective actions, and permanent fixes. Ensure timely creation, assignment, tracking, and closure of problem records. Monitor the effectiveness of implemented corrective actions and preventive measures. Trend Analysis & Service Improvement Perform detailed trend analysis of incidents, outages, and recurring service disruptions. Identify patterns and systemic issues affecting service availability and performance. Develop actionable recommendations to reduce incident volumes and improve service reliability. Drive continual service improvement initiatives through data-driven insights. Produce executive-level reporting and recommendations based on problem trends and operational metrics. ServiceNow Administration & Reporting Leverage ServiceNow Problem Management modules to manage and track problem records. Develop and maintain ServiceNow reports, dashboards, scorecards, and reporting templates. Monitor KPIs and metrics related to incident reduction, problem resolution, and service improvement. Ensure data quality and accuracy within ServiceNow records and reporting. Stakeholder Management & Communication Act as the central point of coordination between technical teams, support organizations, vendors, and business stakeholders. Present findings, trends, root causes, and service improvement recommendations to leadership and customer stakeholders. Translate complex technical issues into clear, concise business-oriented communications. Foster collaboration across teams to drive ownership and accountability for corrective actions. Provide regular updates to leadership on problem management activities and outcomes. Governance & Process Compliance Ensure adherence to Problem Management policies, processes, and ITIL standards. Promote best practices and continuous process improvements across IT operations. Support audits and compliance activities related to Problem Management processes. Collaborate with Incident, Change, and Service Management teams to improve overall operational effectiveness.

Skill Requirements

ITIL v3 Foundation or ITIL 4 Foundation Certification. Minimum 3 years of relevant experience in Problem Management within a large-scale IT environment. Strong hands-on experience with ServiceNow, including: Report development Dashboard creation Template development and maintenance Problem Management workflows Demonstrated expertise in incident trend analysis, root cause analysis, and continual service improvement. Strong understanding of IT Service Management (ITSM) principles and ITIL processes.

Other Requirements

Required Skills & Competencies Technical Skills ServiceNow reporting, dashboards, and workflow management. Root Cause Analysis (5 Whys, Fishbone, Fault Tree Analysis, etc.). Data analysis and trend identification. Knowledge of Incident, Problem, Change, and Major Incident Management processes. Advanced proficiency in Microsoft Office Suite, particularly: Microsoft Excel Microsoft PowerPoint Microsoft Word Leadership & Interpersonal Skills Exceptional servant leadership capabilities. Strong collaboration, facilitation, negotiation, and influencing skills. Ability to build strong relationships across technical and business teams. Strong customer-service orientation and focus on business outcomes. Self-motivated, energetic, and results-driven professional with a strong work ethic. Communication Skills Excellent written and verbal communication skills. Ability to communicate effectively with executive leadership and technical teams. Capability to translate technical concepts and remediation activities into business-friendly language for non-technical stakeholders. Personal Attributes Strong analytical and problem-solving abilities. Detail-oriented with the ability to manage multiple priorities. Quick learner with the ability to rapidly understand new technologies, processes, and business environments. Continuous improvement mindset with a passion for operational excellence. Preferred Qualifications

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automation lead empleos en zapopan, jal

Administrator (Tools & Automation)

Senior Infrastructure Architect — Enterprise Observability and Automation

Maintenance Automation Engineer

Automation Process Engineer

Onboarding Implementation Specialist

Automation Technician

Trade Show Specialist

Lead Cloud Software Development Engineer with uArch Expertise- Temporary Position

Senior Financial Analyst Large Format FP&A

System Administrator

Senior ServiceNow Platform Engineer, AI and Automation

Director of Engineering - Shared Applications

Design Engineer

Project Manager - Scrum Master

IT Systems & AI Automation Engineer

Lead Quality Engineer

Firmware Validation Engineer (Remote)

Lead Site Reliability Engineer (SRE)

Manufacturing Test Engineer

Senior Network Engineer

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