We're looking for a Support Operations Trainer to deliver, and monitor the impact of new and continuing training for employees in Mexico City business partners across the company.
DoorDash Mexico City is a passionate organization that works to provide top-notch escalated support to DoorDash Customers, Merchants, Dashers, Trust and Safety, and Fraud whose deliveries have gone awry. The Training Team enables support agents to feel confident in the solutions they provide to customers through new hires, continued education and KPI management. We aim to be 1% better every day!
A solid and fierce Trainer is ambitious with a proven track record of success in their current position(s). You can juggle new hire training facilitation and performance with grace and ease through multiple lines of business. This position calls for a self-starter who wants to be a force multiplier for teams across the Mexico City team.
You will report into the Training Operations Supervisor on our Global Learning Operations team in our Global Support and Integrity Operations organization.
At DoorDash, we foster meaningful connections and collaboration, requiring all trainers to be in the office during Nesting or On-the-Job Training (OJT) for immediate support and real-time engagement with their teams. While in-office attendance is mandatory for nesting/OJT, trainers will have designated periods to work from home for balance. This position is based at our corporate office in Coyoacan, CDMX, and trainers must reside within a commutable distance. Please connect with the recruiter for more details on the hybrid model and in-office requirements.
- Deliver and update and improve on new hire and refresher trainings using Learning Management systems
- Be the "face of Customer Experience and Integrity (CXI)" for new hires and existing tenured teammates
- Proactively identify gaps in training, plan and lead targeted interventions to guide increased efficiency and quality
- Cross-skill teams to better enable Teammates & Leaders to flex teams to handle spikes in demand or special projects
- Use your knowledge of processes across the organization to suggest improvements to processes and help managers implement them
- Learn and facilitate multiple LOBs
- Use communication skills and relationship-building in live, recorded, and online training materials
- Develop deep expertise in how DoorDash's processes and resources work
- Work together with instructional designers and other trainers to divide and conquer work
- At least 2 years of experience in Training (required)
- 2 years of experience in customer support
- You have an advanced written and verbal English level
- You are a team player!
- You love helping people!
- You excel at managing multiple tasks simultaneously without compromising quality or efficiency.
- You are comfortable navigating uncertainty and can make informed decisions among changing circumstances.
- You are a sponge, absorbing the knowledge of subject matter experts in diverse processes across CXI.
- You love thinking about new opportunities or process improvement potential
- You possess excellent verbal and written communication skills, enabling you to engage effectively with all levels of the organization.
- Bachelor's degree preferred
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
