A well-established hospitality organization is currently seeking a dynamic and results-driven Front Desk Manager to oversee the overall performance of the Front Office operation within a high-volume resort environment.
Position Purpose
The Front Desk Manager will be responsible for driving operational excellence at the heart of the guest journey — from arrival to departure — ensuring seamless service delivery, team performance, and guest satisfaction while maintaining strict compliance with brand standards and financial targets.
What You Will Be Responsible For
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Managing daily Front Desk operations in a high-occupancy environment.
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Leading and developing supervisors and agents to achieve service excellence and performance goals.
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Monitoring guest satisfaction metrics and implementing corrective action plans when needed.
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Overseeing room assignment strategies, upselling initiatives, and revenue opportunities.
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Handling escalated guest concerns with professionalism and efficiency.
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Ensuring accuracy in billing, cash handling, and night audit coordination.
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Collaborating with Housekeeping, Revenue Management, Guest Services, and Security to ensure operational fluidity.
Profile We Are Looking For
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Minimum 2–4 years of leadership experience within Front Office operations in large-scale hotels or resorts.
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Strong background in high-volume properties.
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Proven ability to lead teams, manage KPIs, and improve guest satisfaction scores.
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Advanced knowledge of PMS systems and reporting tools.
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Excellent communication and problem-solving skills.
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Advanced English proficiency (additional languages are a plus).
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High level of professionalism, organization, and decision-making capacity.
This is a opportunity for hospitality leaders ready to make a measurable impact in a fast-paced and service-driven environment.
