3 publicaciones de empleo destacadas de bilingual customer service en iztacalco, dif (¡Están contratando!)

Team Leader
Viva Engage —Benito Juárez, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Collections Speciallist
IPF Digital —Ciudad de México, CDMX
- Trabajo híbrido
- Bilingüe
- Servicio al cliente
- Inglés
12d
Bilingual Customer Service Representative
Law Office Of Vivian Szawarc —Cuauhtémoc, CDMX
- $9,000 a $19,000 por mes
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
1d

Other jobs to consider

Find your next job by exploring related positions.

Customer Service Representative - Bilingual
IDEAS Y SOLUCIONES S.A DE C.V —Naucalpan, Méx.
Effective communication with customers and internal teams. Maintain constant communication with customers regarding order status, deliveries, and requirements.
$22,000 a $25,000 por mes
Postulación rápida
Bilingual Administrative Analyst (Entry-Level)
Beyserin Consulting —Cuauhtémoc, CDMX
At *Beyserin Consulting*, we are looking for a *recent graduate or final-year student* with *advanced English (mandatory)* and strong analytical and problem-…
$12,000 a $16,000 por mes
Postulación rápida
12d

Quiero recibir la alerta de empleo más reciente para bilingual customer service en iztacalco, dif

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Team Leader

Viva Engage
Benito Juárez, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Plurilingüe
Servicio al cliente
Centro de llamadas
Inglés
Microsoft Office
Garantía de calidad
Licenciatura
Psicología
Recursos humanos
Negocios

Descripción completa del empleo

Viva Engage busca Team Leader en Benito Juárez, Ciudad de México

Key Responsibilities:

Team Leadership: Lead and supervise a small group of 1- 5 receptionists to ensure high-quality front-line support for our California legal teams.

Performance Tracking: Monitor and evaluate reception metrics and quality performance to ensure the team meets all the firms customer service benchmarks.

Coaching & Feedback: Evaluate team progress through consistent feedback loops and identify specific areas for coaching and professional development.

Operational Excellence: Manage daily receptionist workflows, ensuring smooth technical performance and adherence to company culture.

Cross-Functional Collaboration: Coordinate with the operations and management teams to align receptionist processes with real-time needs in the firm.

Administrative Oversight: Manage team schedules, attendance logs, and internal communications to ensure 100% coverage during business hours.

Qualifications

Educational Background: Bachelor's degree in psychology, Human Resources, Business Administration, or related field is preferred.

Core Skills: Proactive, responsible, and highly analytical thinker with a "problem-solver" mindset and the ability to thrive in fast-paced environments.

Experience: 3-5 years of experience in Customer Service, with a minimum of 2-3 years specifically as a Team Lead in a Call Center or BPO environment.

Language Skills: Full bilingual proficiency in English and Spanish is required, as all operations are conducted in English.

Technical Proficiency: Trackable knowledge in managing metrics, quality assurance (QA) scores, and phone performance tracking.

Tool Kit: Proficiency in MS Office Suite and experience with CRM or call-tracking software is a plus.

Benefits:

100% remote position.

Law benefits

Opportunity for professional growth and career development.

Collaborative and supportive work environment.

US holiday calendar, vacation days and sick days

Mon to Fri Schedule, 8hrs a day, weekends off

Excellent work environment

Growth opportunities

Nivel de educación deseada:
Superior - titulado

Nivel de experiencia deseada:
Nivel Experto

Función departamental:
Atención al cliente

Industria:
Asuntos Internacionales

Habilidades:

Customer Service
Mentoring
Quality Assurance

Esta vacante viene de la bolsa de empleo Talenteca.com:
https://www.talenteca.com/anuncio?j_id=6a1f534b3f00002e00a4e376&source=indeed

Postulación rápida

Refina tu búsqueda

bilingual customer service empleos en iztacalco, dif

Team Leader

Collections Speciallist

Bilingual Customer Service Representative

Other jobs to consider

Quiero recibir la alerta de empleo más reciente para bilingual customer service en iztacalco, dif

Viva Engage busca Team Leader en Benito Juárez, Ciudad de México

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado