20 publicaciones de empleo destacadas en customer satisfaction (¡Están contratando!)

Call Center Bilingual Quality Specialist & Trainer
B9 Inc —Desde casa
- $15,000 a $19,800 por mes
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Microsoft Office
Postulación rápida
Client Support Representative (Freight Forwarding)
OEC Group —Guadalajara, Jal.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Inglés
- Seguro de la vista
Postulación rápida
Rep Customer Service III
Donaldson —Aguascalientes, Ags.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Oracle
- Permiso de maternidad y paternidad
Customer Success Manager (Latin America Contractor)
Hearth —Desde casa
- Home Office (Desde casa)
- Experiencia en ventas
- Servicio al cliente
- Salesforce
Postulación rápida
Sales Trainer / Manager / Inbound Outbound Call Center / Tax Industry
Republic Tax —Desde casa
- $40,000 a $60,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Experiencia en ventas
- Seguro de vida
Postulación rápida
2d
Bilingual CSR
Datamark, Inc. —Chihuahua, Chih.
- $1 a $2 por año
- Tiempo completo
- Trabajo híbrido
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Sr. LogScale/NG SIEM Customer Success Manager - Bilingual (Spanish/English) (Remote)
CrowdStrike —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Servicio al cliente
Customer Service Representative
Grupo TECMA —Saltillo, Coah.
- Incluye fines de semana
- Bilingüe
- Oracle
- Servicio al cliente
Expert Customer Service (m/f/d)
LEONI —Durango, Dgo.
- Tiempo completo
- Administración de personal
- Experiencia en control de inventarios
- Servicio al cliente
- Seguro de vida
Postulación rápida
Customer Service Representative
Phillips Medisize —Querétaro, Qro.
- Administración de personal
- Servicio al cliente
- ERP systems
6d
Client Relationship Manager
Angel City VA —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Experiencia en ventas
Postulación rápida
10d
Customer Success Outbound Call Center Agent
Guidepint —Santiago, Qro.
- $18,000 por mes
- Incluye fines de semana
- Administración de personal
- Salesforce
- Bachillerato
Postulación rápida
BPO AI Solutions Architect
Resolv.Global —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Salesforce
- Inglés
Postulación rápida
Gerente General de Operaciones
Essex Brownell —Torreón, Coah.
- $90,000 a $120,000 por mes
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
- Seguro de vida
Postulación rápida
Services Professional - Customer Order & Fulfillment
Baker Hughes —Villahermosa, Tab.
- Tiempo completo
- Microsoft Excel
- Licenciatura
- Contratos
- Seguro de vida
2d
Inbound Customer Support (On-Site Cancun)
Cancun Employees —Cancún, QRoo.
- Inglés
- Microsoft Office
- Bachillerato
Postulación rápida
Customer Service Specialist
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Licenciatura
Postulación rápida
Live Phone Support Contractor - Remote LATAM
Coinme —Desde casa
- Medio tiempo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Inglés
Postulación rápida
Marketplace Operations Manager / Customer Success Manager
Flamingo —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Control de calidad
Postulación rápida
Customer Service Agent
BIGO TECHNOLOGY PTE. LTD. —Ciudad de México, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Servicio al cliente
- Inglés
- Licenciatura
Postulación rápida

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Call Center Bilingual Quality Specialist & Trainer

B9 Inc -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$15,000 a $19,800 por mes

Cualificaciones

Bilingüe
Centro de llamadas
Inglés
Microsoft Office
Garantía de calidad
Licenciatura
Mejora continua
Capacitación
Atención al cliente

Descripción completa del empleo

B9 is a FinTech company that offers a full suite of app-based financial services to "unbanked" workers in the U.S. who are underserved by traditional banks, often first- and second-generation immigrants.

We are hiring motivated and experienced bilingual Quality Analyst manager for a remote position. As a Quality Analyst Manager, you will be joining our amazing Customer Success team and will be reporting to our COO and working hand to hand with the OP Supervisor. You will predominantly be responsible for leading the Quality, Training, and Learning strategy whilst also supporting the Customer Support Operation to deliver the fabulous customer experience.

What You’ll Be Doing

Quality Assurance: Conducting thorough and comprehensive quality assurance checks on products, services, and processes to identify any deviations or issues. This includes analyzing data, performing audits, and implementing corrective actions.

Compliance Monitoring: Monitoring adherence to quality standards, industry regulations, and company policies. Identifying gaps or non-compliance areas and recommending appropriate measures for improvement.

Performance Metrics: Establishing and tracking quality performance metrics, such as defect rates, customer satisfaction scores, and process efficiency. Analyzing data trends and providing insights to drive continuous improvement efforts. Same as applying corrections to achieve a top performer behavior and at the same time termination if needed.

Process Improvement: Collaborating with cross-functional teams to identify areas for process improvement and implementing best practices. Participating in process reviews, root cause analysis, and developing action plans to enhance quality and efficiency.

Documentation and Reporting: Maintaining accurate and up-to-date documentation of quality processes, procedures, and findings. Generating regular reports and presenting findings to stakeholders, highlighting areas of concern and improvement opportunities.

Training and Support: Providing training to new agents and up-training to current agents. Support team members on quality standards, procedures, and tools. Promoting a culture of quality awareness and fostering a customer-centric mindset across the organization. Training new waves.

Qualifications:

· Education: Bachelor’s degree required

· 2 or more years relevant experience in Call Center

· Previous experience conducting training courses and call center quality audits

· Software Knowledge: Microsoft Office, Zendesk is preferrable

· Proficiency in English

· Experience working in a fast growing and dynamic environment/company.

· Easily adapting to new procedures and workload.

Key skills:

· Highly self-motivated, proactive and organized

· Technical and analytical with ability to convert data into insights

· Effective interpersonal and presentation skills

· Creative approach to training and a desire to make learning interactive

· Attention to detail

· Excellent communication skills (verbal and written)

· Coaching, training and development

· Customer obsessed and resolution focused

· A friendly and professional demeanor

· Problem solving and thinking outside the box.

Starting salary of $850 USD during probation and $1100 after probation.

No law benefits.

CV in English.

You have to be based in Mexico.

Job Type: Full-time

Pay: $15,000.00 - $19,800.00 per month

Experience:

QA: 1 year (Required)
Training: 1 year (Preferred)

Language:

English (Required)

Work Location: Remote

Postulación rápida

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Gerente General de Operaciones

Services Professional - Customer Order & Fulfillment

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Quiero recibir la alerta de empleo más reciente para customer satisfaction

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