Services Professional – Customer Order & Fulfillment (Pre-Billing Operations)
Driving Operational Excellence Through Customer Fulfillment and Revenue Readiness
Do you enjoy working in a dynamic environment where operational excellence, customer satisfaction, and process accuracy are critical to business success?
Partner with the best
Baker Hughes is a global energy technology company serving customers across more than 120 countries. Our Services organization plays a critical role in delivering operational excellence by ensuring efficient order management, contractual compliance, accurate billing support, and seamless service delivery.
Through strong collaboration with customers, operations teams, and commercial functions, the team supports the successful execution of service agreements while maintaining the highest standards of quality, compliance, and customer satisfaction.
Fuel your passion
The Services Professional – Customer Order & Fulfillment (Pre-Billing Operations) is responsible for supporting the pre-billing process through the validation of service orders, operational reports, field tickets, and contractual documentation.
In this role, you will work closely with customers, operations, finance, and service delivery teams to ensure the accuracy and completeness of billing support documentation, facilitate timely invoice generation, and contribute to effective revenue recognition processes. Your ability to manage detailed information, resolve discrepancies, and maintain strong customer relationships will directly impact operational efficiency and business performance.
As a Services Professional – Customer Order & Fulfillment, you will be responsible for:
Managing order-related processes and supporting service fulfillment activities across the customer lifecycle.
Reviewing and validating service orders, field tickets, and daily operational reports to ensure accuracy and billing readiness.
Reconciling operational records with customer contracts to verify compliance with contractual terms and scope of work.
Collecting, organizing, and maintaining pre-billing documentation packages, including field service reports, personnel records, equipment movements, and material consumption records.
Serving as a key point of contact for customers by managing inquiries, resolving discrepancies, and supporting billing-related clarifications.
Validating billable volumes and charges with customers to facilitate timely invoice issuance and approval.
Supporting revenue recognition processes through the validation of supporting documentation and operational evidence.
Coordinating with operations, logistics, finance, and commercial teams to ensure accurate service execution and invoicing.
Monitoring order status and communicating updates, commitments, and operational information to internal and external stakeholders.
Supporting forecasting, billing, collection, and contract administration activities when applicable.
Identifying process improvement opportunities and supporting continuous improvement initiatives.
Ensuring compliance with company policies, procedures, contractual obligations, and operational standards.
To be successful in this role, you will:
Have a Bachelor's degree in Business Administration, Accounting, Finance, Engineering, or a related field.
Have 1–3 years of experience in billing, pre-billing, accounts receivable, contract administration, customer operations, or related areas.
Demonstrate strong analytical and problem-solving skills with a high level of attention to detail.
Have experience reviewing contracts, validating supporting documentation, and ensuring compliance with billing requirements.
Possess intermediate to advanced Microsoft Excel skills, including Pivot Tables, data reconciliation, and reporting analysis.
Have experience interacting with internal and external customers to resolve operational and billing-related issues.
Be able to manage multiple priorities and meet deadlines in a fast-paced environment.
Be comfortable working independently while collaborating effectively with cross-functional teams.
Desired Characteristics
Strong written and verbal communication skills.
Customer-focused mindset with excellent interpersonal skills.
Knowledge of billing, revenue recognition, and contract compliance processes.
Experience supporting invoicing and dispute resolution activities.
Strong analytical capabilities and ability to interpret operational and financial data.
Detail-oriented approach with a focus on accuracy and quality.
Continuous improvement mindset and ability to identify operational efficiencies.
Ability to work effectively under pressure and manage competing priorities.
Work in a way that works for you
We recognize that everyone works best in different ways. We offer flexible working arrangements designed to support your productivity, wellbeing, and work-life balance.
Working with us
Our people are at the heart of everything we do at Baker Hughes. We know we are better when all our people are developed, engaged, and empowered. We are committed to creating an inclusive environment where everyone can bring their authentic selves to work and thrive.
Working for you
We provide a comprehensive total rewards package, including:
Flexible working options
Health and wellbeing programs
Medical care and insurance benefits
Life insurance and disability coverage
Financial wellness programs
Additional voluntary benefits
